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V

IEW

D

IAGNOSTIC

D

ISPLAY

The diagnostic display is designed to help you troubleshoot connection problems by
reporting the status of the supplicant, intermediate driver and WLAN miniport
driver.

1.

To view the diagnostic display, in the main screen of e-WFC, tap Tools | Utilities
|Diagnostic Display.

2.

The diagnostic display will appear.

The binding information is for use by Socket support personnel and not intended by
the end user.

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Summary of Contents for Enhanced Wi-Fi Companion

Page 1: ...Enhanced Wi Fi Companion Software for the SoMo 650 Handheld Computer User s Guide...

Page 2: ...ontents of this manual without the permission of Socket Mobile is expressly prohibited Please be aware that the products described in this manual may change without notice Feel free to contact SOCKET...

Page 3: ...AN ACCESS POINT 11 5 ENHANCED WI FI COMPANION 17 Main Screen 18 Turn Wireless Radio On Off 19 Find Networks 20 View IP Addresses 22 Enable Power Save 23 Install Personal Authentication Certificate 24...

Page 4: ...way to expand the usefulness of your WLAN network and increase the productivity of your employees with a Windows Mobile based handheld solution that is secure easy to use and compatible with your exis...

Page 5: ...tes and the latest new product information Register online at http support socketmobile com Software and Documentation Updates Download documentation updates online at http www socketmobile com suppor...

Page 6: ...but must be manually installed After e WFC is installed it will replace WFC Note If you have a SoMo running a version of Windows Mobile 6 prior to Service Pack 4 you can get Enhanced Wi Fi Companion f...

Page 7: ...will begin to install the software When prompted choose where you will like the software installed Tap Install If you install the software in SoMo File Store it will remain installed after a hard res...

Page 8: ...iveSync to make an active connection between your device and host PC If you only need to install a root certificate you may want to use a memory card instead 3 Use My Computer or Windows Explorer to a...

Page 9: ...roll 3 Enter the User Password and Server provided by your network administrator In the User field enter your domain and user name in the format shown using a backslash between the domain and user nam...

Page 10: ...10 cate tap ok rieve the 6 Disconnect the device from the host PC 5 After your device retrieves a personal certifi The device must be connected to the server in order to ret personal certificate...

Page 11: ...of the SoMo 650 Alternatively tap the Wi Fi and Bluetooth status line in the Today screen 2 In the Radio Manager a red x appears on the Wi Fi button when the radio is off Tap on the button to turn on...

Page 12: ...ning No WLAN hardware detected or WLAN radio off Searching for networks Networks available Networks out of range but configured Associated or Connected Number of bars indicates signal strength Sometim...

Page 13: ...to view additional properties Tap to filter the list by type Tap to sort the list Tap on a listing to view AP Details Tap and hold stylus on any listing to manage profiles and or connect Signal stren...

Page 14: ...o create a new profile for your network 7 The profile editor will appear Enter the following Network name If you chose an access point in the list this field should automatically be filled If you are...

Page 15: ...The fields will vary depending on the selections you make 9 In the last screen tap Finish Your device will automatically try to connect to the access point In Wi Fi Finder the listing for your access...

Page 16: ...the access point the tower icon at the top of the screen will change to signal strength icon of 1 5 bars Additionally the x will vanish from the connection icon Tower icon indicates connection to acce...

Page 17: ...allows you to do the following Turn WLAN radio on off Find networks View IP addresses Enable power save Install personal authentication certificate Manage authentication certificates Ping Trace route...

Page 18: ...appears regardless of connection status Tap to view more IP addresses or turn the radio on off Valid IP address Tap to launch web browser email ping or trace route Encryption status Data rate Access p...

Page 19: ...creen tap on the wireless status line In the main screen of e WFC tap and hold your stylus on the device icon in the top left corner In the pop up menu tap Radio Manager 2 In the radio manager tap the...

Page 20: ...l be displayed Tap to filter the list by type Tap to sort the list Current connection Tap on any listing to expand details Tap and hold stylus on any listing to configure or manage profiles and or con...

Page 21: ...etworks in range tap Refresh To create a new profile tap New To configure network profiles tap on a WLAN in the list In the pop up menu tap Connect if no profile exists yet or tap Edit Profile if a pr...

Page 22: ...r of the following Tap on the device icon In the pop up menu tap IP Addresses Tap Tools IP Addresses 2 The IP Addresses screen will appear reporting Gateway DNS server DHCP server and other IP address...

Page 23: ...ave 2 The Power Save screen will appear If desired check the box Manage the radio power automatically for automatic power management This will enable best performance when charging and best power savi...

Page 24: ...lps you install a personal certificate for 802 1x networks running EAP TLS authentication 1 In the main screen of e WFC tap Tools Certificates Enroll 2 The Personal Certificate Enrollment screen will...

Page 25: ...currently connected tap on the security status icon which will appear either as a pair of keys or an error symbol depending on whether the security settings are correctly configured 2 The Manage Cert...

Page 26: ...Ping screen will appear Tap Tools Configure 3 In the Configure Ping screen enter the appropriate settings Address Enter a target address in the form of an IP address or a URL that can be resolved by a...

Page 27: ...the series of RTTs for the last 24 pings If a ping is not successful within 2 seconds a timeout will be displayed 6 To stop the test tap Stop A prompt will report statistics of the test results View...

Page 28: ...Route 2 The Trace Route screen will appear Tap Tools Configure 3 In the Configure Trace Route screen enter your settings Address Enter a target address in the form of an IP address or a URL that can b...

Page 29: ...et the trace run until it is complete 6 When the trace is complete the Statistics dialog box will report the best hop worst hop average hop and number of timeouts Tap ok to close the box To view the s...

Page 30: ...ing the status of the supplicant intermediate driver and WLAN miniport driver 1 To view the diagnostic display in the main screen of e WFC tap Tools Utilities Diagnostic Display 2 The diagnostic displ...

Page 31: ...vely tap Statistics Rates 2 The Rates screen will report the current signal strength and quality as well as a history of the relative number of packets sent at the 12 possible 802 11b g connection spe...

Page 32: ...tes Two numbers are reported with each graph Current value displayed after the graph title Maximum value displayed on the far right For the Sent and Received graphs the maximum value may change Signal...

Page 33: ...tion The table is divided into five screens IP TCP UDP ICMP and Interface Almost all of the information presented in the tables relates to performance and error counts Tap on a column header to sort t...

Page 34: ...s make sure e WFC is running and tap Start Help 2 To view a Help file for the screen of e WFC that is currently open tap on the Help button Except for the main screen all screens of e WFC feature a He...

Page 35: ...ns of the product not expressly approved by Socket may void the user s authority to operate the equipment Antenna Care Do not place a metal shield around the product since it will reduce the radio tra...

Page 36: ...receiving an IP address Disable and enable the Wi Fi radio The SSID may be incorrect Check and re enter the SSID It is case sensitive Alternatively try using an SSID of any Your network profile does n...

Page 37: ...er assistance Socket has two technical support resources to help you Please note that support is available only in English Technical Support Online Knowledge Base Search for articles Frequently Asked...

Page 38: ...nformation or other pecuniary loss arising out of the use of or inability to use the SOFTWARE even if Socket has been advised of the possibility of such damages Because some states do not allow the ex...

Page 39: ...OPENSSL PROJECT OR ERIC YOUNG AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED I...

Page 40: ...4 2010 Printed in U S A...

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