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Appendix E

Technical Support

If you have trouble installing or using the Cordless Serial Adapter with

Bluetooth

Wireless Technology, Socket has two technical support resources

to help you. Please note that technical support is available in English only.

1. Socket On-Line Support (SOS)

Socket On-Line Support is an automated technical
support program that interacts with you to provide the
answers you need. SOS provides immediate service and is the best place
to start for technical support. To access SOS, visit:

http://www.socketcom.com/support

. Click on the SOS icon.

If SOS cannot solve your problem, end the session by submitting an
email inquiry to a Socket technical support engineer as prompted. Your
interactive session will be saved for reference.

2. Human Technical Support

IMPORTANT! To obtain personal technical support from a Socket
technical support engineer, you must first register your product online
at

http://www.socketcom.com/prodreg

.

Immediately after product registration, you will be given the option to

submit a problem

. Click on this option to submit an email inquiry to a

technical support engineer. If we cannot resolve your inquiry via email,
we can arrange for a support engineer to call you at a specific time.

APPENDIX E: TECHNICAL SUPPORT

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Summary of Contents for Cordless Serial Adapter

Page 1: ...Cordless Serial Adapter with Bluetooth Wireless Technology Instant cable free serial connection for devices with an RS 232 serial port User s Guide ...

Page 2: ... 320 4 686 506 and 4 972 470 Reproduction of the contents of this manual without the permission of Socket Communications is expressly prohibited Please be aware that the products described in this manual may change without notice Feel free to contact SOCKET COMMUNICATIONS at Socket Communications Inc 37400 Central Court Newark CA 94560 Other than the above Socket Communications can assume no respo...

Page 3: ...8 STEP 5 Attach CSA to Device 21 3 CONFIGURATION UTILITY 23 Configuration Functions 24 General Properties 26 Connections Properties ACCEPTOR MODE 27 Connections Properties INITIATOR MODE 28 Remote Target Initiator only 30 Port Settings 32 Advanced Acceptor only 33 APPENDICES A SPECIFICATIONS 34 B SAFETY AND USAGE TIPS 36 C GLOSSARY 39 D TROUBLESHOOTING 42 E TECHNICAL SUPPORT 43 Limited Warranty 44...

Page 4: ...otebook Pocket PC Palm or Mac OS device Reduce costs by decreasing cycle times for equipment maintenance and servicing through easier access to serial ports in difficult or dangerous to access areas Do you have cabled connections you would like to replace with a cordless solution Attach a CSA on each side and make bulky cables a thing of the past The CSA communicates over the Bluetooth Serial Port...

Page 5: ...of the default settings on your CSA You have the freedom to custom configure settings to match your individual needs Cordless Serial Adapter The utility runs under Windows 95 98 Me 2000 or XP Software updates www socketcom com support support_cordless asp Developers To use a terminal device to manually reprogram the CSA via AT commands please refer to the Socket Cordless Serial Command Set in the ...

Page 6: ... the software STEP 2 Attach the CSA to your computer STEP 3 Prepare communications settings STEP 4 Configure the CSA STEP 5 Attach CSA to device STEP 1 Install the Software 1 Insert the Socket Cordless Serial Adapter CD 2 Use My Computer or Windows Explorer to access your CD ROM drive In the CD click on SETUP EXE 3 The Cordless Serial Adapter Setup Center will begin Follow the screens to install t...

Page 7: ...4 In the next screen click Configuration Utility 5 In the File Download screen click Open 6 Follow the instructions on your screen to install the software CHAPTER 2 SETUP 7 ...

Page 8: ...adapter has power the LED should begin flashing blue Flash Rate Meaning Once per 2 seconds Not discoverable Twice per 2 seconds Waiting to connect Three times per 2 seconds Connected STEP 3 Prepare Communications Settings Find out what communications settings you need to connect your devices The necessary settings may include the following only some may apply Bluetooth address of the device you wi...

Page 9: ...reliminary Configuration 1 Open the utility by doing either of the following Cordless Serial Adapter Click on the icon on your desktop Go to Start Programs Cordless Serial Adapter 2 The Cordless Serial Adapter Configuration Utility will appear Click on the COM port button Click COM port 3 In the screen that appears select the COM port number where the CSA is attached to your computer Click OK CHAP...

Page 10: ...ould now report the CSA s firmware version Bluetooth address and friendly name Click Get from adapter Note If this is your first time using the CSA the utility will report new configuration If you get an error message reporting communications problems make sure the CSA is pushed all the way into the serial port and make sure you chose the correct COM port in the previous step 10 ...

Page 11: ...and printer Scenario 2 Set up one CSA as a passive serial Bluetooth receiver Example Use the CSA to Bluetooth enable industrial equipment which you can then control and monitor from a Bluetooth enabled Pocket PC Notes If you have another scenario refer to Chapter 3 for instructions on each properties page Make sure you manually configure your baud rate and other settings in any third party applica...

Page 12: ...ld be initiator Set up the Acceptor 1 In the Device role box select Acceptor Click Properties Select Acceptor Click Properties 2 In the General screen change the Friendly Name if desired For example you may want to enter a name like Socket CSA Acceptor Note the Bluetooth Address of this CSA You will need it to configure the initiator Write down the Bluetooth Address You will need it while configur...

Page 13: ...bility Select Connectable Uncheck Only when DTR is asserted by local host Notifications Select Do not generate notifications Select Connectable Uncheck Select Do not generate notifications 4 Click on the Security tab Make sure all boxes are unchecked CHAPTER 2 SETUP 13 ...

Page 14: ... set the baud rate to match that of the local host serial port You must also enter the same baud rate in any third party applications used with the CSA 6 Click Write to adapter to configure your CSA with the new settings Important If you do not click Write to adapter the CSA will not be configured w the new settin ith gs Click Write to adapter 7 Unplug the CSA from the computer Now you are ready t...

Page 15: ...e Device role box select Initiator Click Properties Select Initiator Click Properties 2 In the General screen change the Friendly Name if desired For example you may want to enter a name like Socket CSA Initiator CHAPTER 2 SETUP 15 ...

Page 16: ...Notifications Select Do not generate notifications Select Connect automatically Uncheck Select Do not generate notifications 4 Click on the Remote Target tab In the Connect to field enter the Bluetooth address or friendly name of the other CSA Enter the Bluetooth address of the other CSA 5 Click on the Security tab Make sure all boxes are unchecked 16 ...

Page 17: ...ing all of the properties click OK to exit the properties screens 8 Click Write to adapter to configure your CSA with the new settings Unplug the CSA from your computer Now you are ready to proceed to Step 5 to attach it to the device Important If you do not click Write to adapter the CSA will not be configured w the new settin ith gs Click Write to adapter CHAPTER 2 SETUP 17 ...

Page 18: ...O 2 Set up a CSA as a passive serial Bluetooth receiver 1 In the Device role box select Acceptor Click Properties Select Acceptor Click Properties 2 In the General screen change the Friendly Name if desired 18 ...

Page 19: ...ncheck Only when DTR is asserted by local host Notifications Select Do not generate notifications Select Connectable and Discoverable Uncheck Select Do not generate notifications 4 Click on the Security tab If the other device requires special security settings make the appropriate selections CHAPTER 2 SETUP 19 ...

Page 20: ...o set the baud rate to match that of the local host serial port You must also enter the same baud rate in any third party applications used with the CSA 6 Click Write to adapter to configure your CSA with the new settings Important If you do not click Write to adapter the CSA will not be configured w the new settin ith gs Click Write to adapter 7 Unplug the CSA from the computer Now you are ready ...

Page 21: ...ment DTE devices please refer to the glossary in Appendix C Target Device Type Device Type Examples Additional Hardware Required DCE with female serial port with pinholes Most modems and printers and some industrial equipment None Attach the CSA directly to the serial port of your device DTE with male serial port with pins Most desktop and notebook computers Null modem with 2 female serial ports i...

Page 22: ... to connect SCENARIO 2 Set up one CSA as passive serial Bluetooth receiver After you attach the CSA your device will be discoverable and ready to accept a Bluetooth connection Perform a device discovery from the initiator device then commence the connection Example The industrial equipment with the CSA will be discoverable and ready to accept a Bluetooth connection Perform a device discovery from ...

Page 23: ...Connections Initiator mode Remote Target Initiator mode only Security Port Settings Advanced Acceptor mode only The utility can be accessed by either of two methods Click on the icon on your desktop Cordless Serial Adapter Click Start Programs Cordless Serial Adapter Developers You can also reprogram the Cordless Serial Adapter manually through AT commands via a terminal device Refer to the Socket...

Page 24: ...lick to physically configure the CSA with the settings entered into the utility Warning Do not remove the CSA during the writing process or you can damage the CSA New Click to enter settings for a new configuration with all the settings starting at default Open Click to open a previously saved configuration Save as Click to save a configuration for future use If you need to use the CSA with multip...

Page 25: ...s e g friendly name security settings for this configuration Enter any necessary settings and click OK This function is useful if you have multiple CSA s and need to configure them all with the same settings The screen varies depending on whether you are in Acceptor or Initiator mode CHAPTER 3 CONFIGURATION UTILITY 25 ...

Page 26: ...ONLY If the CSA is in Acceptor mode and the Bluetooth device initiating the connection can only detect and or connect to certain device service classes make the appropriate selection s For more information please refer to the Bluetooth Assigned Numbers document at http www bluetoothsig org assigned numbers baseband htm Note If no configuration is loaded no Bluetooth Address will appear IMPORTANT A...

Page 27: ...d by local host the CSA will only become discoverable and or connectable after receiving DTR signals from the local host If you are not sure whether your local host sends DTR signals or if you have trouble connecting UNCHECK this box Notifications Notify local host of Bluetooth events Selected by default Do not generate notification Select if your local host cannot accept notifications of Bluetoot...

Page 28: ...CSA will only initiate connections after receiving DTR signals from the local host If you are not sure whether your local host sends DTR signals or if you have trouble connecting UNCHECK this box If you enable Connect automatically but disable Only when DTR is asserted by local host the CSA will always automatically try to connect to the target device If the target device is within range you may h...

Page 29: ...fications and will malfunction Do not generate notification Select if your local host cannot accept notifications of Bluetooth events or if you are not sure whether or not your local host can accept them Note Notifications may be useful if you are writing custom software for the CSA Your software would decide how to process notifications CHAPTER 3 CONFIGURATION UTILITY 29 ...

Page 30: ...f you know the Bluetooth Address or friendly name of the remote device simply type it in the Connect to field OPTION 2 If you do not know the Bluetooth Address or friendly name of the remote device perform a device discovery Device Discovery 1 Click on the Filter button to select the Bluetooth device and or service class to discover 30 ...

Page 31: ...the device you wish the CSA to connect to It should appear in the Connect to field Note If you do not know the Bluetooth address or friendly name of the remote device perform the device discovery with the remote device on then with the device off to determine the correct Bluetooth address or friendly name CHAPTER 3 CONFIGURATION UTILITY 31 ...

Page 32: ...e correct port settings for your remote device IMPORTANT After entering all the adapter properties click OK to exit the properties screen Then click Write to adapter or the CSA will not be configured with the new settings 32 ...

Page 33: ...djust any of the settings in the Advanced screen unless you are an advanced user and completely understand what you are doing IMPORTANT After entering all the adapter properties click OK to exit the properties screen Then click Write to adapter or the CSA will not be configured with the new settings CHAPTER 3 CONFIGURATION UTILITY 33 ...

Page 34: ...Storage Temperature 40 to 95 C Serial COM Interface Standard Asynchronous RS 232 Range Approx 10 m open office environment Hardware Compatibility Any device with serial communications port Software Included Socket Cordless Serial Adapter Configuration Utility Software Compatibility COM port Software Operating System Support Windows 95 v4 00 950B 98SE Me 2000 XP Warranty Three years Certification C...

Page 35: ...r supply must rise to its final voltage in less than 1mS For specifications of the power jack s physical connector refer to SMK part number LGP3131 0111 at http www smk co jp 2 From Pin 9 of the DB 9 Connector The acceptable supply voltage ranges from 3 5 to 12 VDC with an Absolute Maximum of 12V The CSA was not intended to be connected directly to a vehicle s electrical system although a cigarett...

Page 36: ...eatment could damage it Do not paint your product as the paint could obstruct parts and prevent normal use Do not attempt to disassemble your product a broken warranty seal will void the warranty There is danger of fires electrical shock damage to the unit and injury The product does not contain consumer serviceable components Should your CSA need service email support socketcom com Treat your pro...

Page 37: ...tes with a Bluetooth enabled computer printer or other device by receiving and transmitting radio frequency RF magnetic fields in the frequency range 2400 to 2500 MHz The output power of the radio transmitter is 0 001 Watt The Cordless Serial Adapter is designed to be in compliance with the RF exposure limits set by national authorities and international health agencies1 when installed or used sep...

Page 38: ...and Order ET Docket 93 62 FCC 96 326 Federal Communications Commission FCC August 1996 Radiocommunications Electromagnetic Radiation Human Exposure Standard 1999 Australian Communications Authority ACA May 1999 38 ...

Page 39: ... data bit Bits that contain information as opposed to bits used for starting stopping or error checking Data Communications In serial communications a device between the Equipment DCE communication endpoints that is responsible for facilitating the communications process A modem is the most common kind of DCE Data Terminal In serial communications a device at the endpoint of the Equipment DTE comm...

Page 40: ... serial port A serial port with pins null modem An adapter that enables two RS 232 DTE devices to communicate with each other without a regular modem or other DCE device between them page scan A mode in which a Bluetooth enabled device analyzes pages by other Bluetooth enabled devices to determine if any of the pages are addressed to it Before connecting to a remote device a local device must get ...

Page 41: ... Bluetooth enabled device can provide to other Bluetooth enabled devices stop bit In serial communications where each bit of the message is transmitted in sequence stop bits are extra 1 bits which follow the data and any parity bit They mark the end of a unit of transmission normally a byte or character APPENDIX C GLOSSARY 41 ...

Page 42: ...ion settings make sure a serial cable connection is not allowed at the COM port where you attached the CSA Your computer is already connected to another device using the same COM port that the CSA is trying to access Disable the conflicting connection SYMPTOM The CSA is not communicating properly with my third party software POSSIBLE REASONS SOLUTION You configured the CSA and or the third party s...

Page 43: ...m com support Click on the SOS icon If SOS cannot solve your problem end the session by submitting an email inquiry to a Socket technical support engineer as prompted Your interactive session will be saved for reference 2 Human Technical Support IMPORTANT To obtain personal technical support from a Socket technical support engineer you must first register your product online at http www socketcom ...

Page 44: ... reconditioned parts and the returned product becomes Socket s property Socket warrants the repaired or replaced products to be free from defects in material or workmanship for ninety 90 days after the return shipping date or for the duration of the original warranty period whichever is greater This warranty does not cover the replacement of products damaged by abuse accident misuse or misapplicat...

Page 45: ...ity to use the SOFTWARE even if SOCKET has been advised of the possibility of such damages Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages the above limitation may not apply to you EXPORT LAW ASSURANCES You may not use or otherwise export or reexport the SOFTWARE except as authorized by United States law and laws of the jurisdiction...

Page 46: ...operation or stop operating the unit cease signal transmission 3 If other electrical interference or related problems occur contact Socket technical support at 1 510 744 2720 Radio Frequency Interference Requirements This device complies with part 15 of the FCC rules and Industry Canada RSS 210 Operation is subject to the following conditions 1 This device may not cause harmful interference and 2 ...

Page 47: ...ng Equipment Regulations Cet appareil numérique de la Classe B respecte toutes les exigencies du Reglement sur le Matériel Brouilleur du Canada NOTE To comply with FCC and Industry Canada exposure requirements this device is approved for operations in a user s hand when there is a distance of 20 cm or more between the device antenna and the user s body CE Marking European Union Compliance Products...

Page 48: ...area nation Austria Belgium Denmark Finland France Germany Greece Iceland Ireland Italy Luxembourg Norway Portugal Spain Sweden Switzerland The Netherlands United Kingdom Product Disposal Your device should not be placed in municipal waste Please check local regulations for disposal of electronic products 48 ...

Page 49: ... Socket Communications Inc 7 2005 Printed in U S A Socket Communications Inc 7 2005 Printed in U S A ...

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