24
Camera is not functioning properly
Perform a factory reset (p.19) as this usually fixes any bugs and restores the camera
to full operation.
Camera has no power/the red light has gone off on the power supply
unit (PSU)
Check the socket is working with a different device. If it is then it is likely that the PSU
has failed and a new one will be sent to you if the camera is still under warranty. See
warranty.
My time zone is not correct
To change the time zone on your camera tap the green cog to open the settings. Tap
Time Setting and select the zone you want.
WARRANTY
This item comes with a 2 year manufacturer’s warranty. No registration is required
after purchase. If you believe your device may have a fault please contact us by email
-
support@snugtogether.com
CUSTOMER SUPPORT
For any support whether it be for help setting up your camera, help with functions or
help with a fault please contact us by...
Email - support@snugtogether.com
Phone (USA 9am - 6pm EST) 1-302-212-4570
Phone (UK 9am - 5pm) 01656 790030
We aim to reply to emails within 24 hours during normal working hours. If you do not
receive a reply please check your junk/spam folders.