15
Troubleshooting
• Disconnect the unit from the electrical power supply before carrying out maintenance on the machine or when checking that
its parts are in proper working order.
•
The hose must be connected and the water turned on before operating your unit. Failure to do so will damage the pump
motor and void your warranty.
•
Total Stop System (TSS) – The motor will shut OFF and remain in standby mode during periods of inactivity, or as soon as the
unit is pressurized. THIS IS NORMAL. Simply squeeze the trigger to restart the pump motor.
• To avoid unnecessary hassles, consult the following table before contacting customer service with any mechanical issues.
Problems
Possible Cause
Possible Solution
Machine refuses
to start
•
Power failure/machine not
plugged into a working receptacle.
•
Defective socket.
•
Fuse has blown.
•
Defective extension cord.
•
Check to make sure machine is plugged into
a working outlet.
•
Check the power cord and reset the GFCI.
Try a different outlet.
• Replace fuse. Switch off any other machines
that are using the same circuit.
• Try the unit without an extension cord.
•
Check the hoses and connections are airtight.
• Clean or replace valves/seals.
• Please call the Snow Joe
®
+ Sun Joe
®
customer
service center at 1-866-SNOWJOE (1-866-766-9563)
for assistance.
• Replace fuse. Switch off other machines using
the same circuit.
•
Check that the mains voltage corresponds to
specification on the model tag.
•
Leave the washer for 5 minutes to cool down.
•
Clean the nozzle.
• Install a fuse with a higher amp rating than the
amp consumption of the machine. Try the unit
without an extension cord.
• Allow machine to run by holding the trigger until
regular working pressure resumes.
• Check that the water supply corresponds to the
specifications required.
•
WARNING!
Avoid using long, thin hoses
(minimum 1/2 in. diameter).
•
Clean the nozzle.
• Clean the water inlet filter.
• Straighten out the hose to remove any kinks/blockages.
• Please call Snow Joe
®
+ Sun Joe
®
customer service
center at 1-866-SNOWJOE (1-866-766-9563) for
assistance.
•
Wait for pump/hoses or accessories to thaw.
•
Connect inlet water.
• Clean the water inlet filter.
•
Clean the nozzle.
•
Pump sucking air.
•
Valves dirty, worn out, or stuck.
•
Pump seals worn out.
•
Fuse has blown.
•
Incorrect mains voltage.
•
Thermal sensor activated.
•
Nozzle partially blocked.
•
Fuse too small.
•
Air in inlet hose.
•
Inadequate supply of mains water.
•
Nozzle partially blocked.
• Water filter blocked.
•
Hose kinked.
•
Pump/spray gun is leaking.
•
Trigger mechanism is broken.
•
Pump/hoses or accessories frozen.
•
No water supply.
• Water inlet filter blocked.
• Nozzle blocked.
Fluctuating pressure
Machine stops
Fuse blows
Machine pulsating
Machine often starts
and stops by itself
Machine starts, but
no water comes out
