15
Troubleshooting
• Remove the batteries before carrying out maintenance on the machine or when checking that its parts are
in proper working order.
• To avoid unnecessary hassles, consult the following table before contacting a qualified repair person
with any
mechanical issues.
Unit will not vacuum
Unit will not start
1. Bag full.
2. Blocked air inlet/outlet.
3. Blocked impeller.
4. Dirty bag.
5. Torn bag.
6. Bag unzipped.
7. Batteries are not inserted.
1. Batteries are removed.
2.
On/Off switch is not squeezed properly.
3.
Defective On/Off switch.
4. The collection bag is not attached properly.
5. The handle is not fully extended.
6. Unit is tilted.
7. Batteries are overheated.
1. Empty the bag.
2. Clear the blockage.
3. Clear the blockage.
4. Clean the bag.
5. Replace the bag.
6. Zip up the bag.
7. Insert the batteries until they click into place.
1. Insert the batteries until they click into place.
2.
Press the safety lock button, and squezee the ON/Off
switch.
3. Call the Snow Joe
®
+ Sun Joe
®
customer service center
at 1-866-SNOWJOE (1-866-766-9563).
4. Attach the collection bag securely.
5. Extend the handle until it clicks into position.
6. Place the unit stably on the ground, with all 4 wheels
touching the ground.
7. Remove the batteries, clear any blockage, and let it cool
down for a while.
Problem
Possible Cause
Solution