15
Troubleshooting
• Remove battery from the unit before carrying out maintenance on the machine or when checking that its parts are in proper
working order.
• To avoid unnecessary hassles, consult the following table before contacting customer service with any mechanical issues.
Problems
Possible Cause
Possible Solution
Machine refuses
to start
• Battery is flat.
• The battery protection system is
active.
•
Charging the battery.
• Turn off the unit and wait for 10 minutes, then turn on
the unit again
•
Check the hoses and connections are airtight.
• Clean or replace valves/seals.
• Please call the Snow Joe
®
+ Sun Joe
®
customer
service center at 1-866-SNOWJOE (1-866-766-9563)
for assistance.
•
Charging the battery.
•
Clean the nozzle.
• Check that the water tank is filled.
•
Clean the nozzle.
• Clean the water inlet filter.
• Straighten out the hose to remove any kinks/blockages.
•
Wait for pump/hoses or accessories to thaw.
•
Fill water in the water tank
• Clean the filter.
•
Clean the nozzle.
•
Pump sucking air.
•
Valves dirty, worn out, or stuck.
•
Pump seals worn out.
• Battery is flat.
•
Nozzle partially blocked.
•
Inadequate supply of mains water.
•
Nozzle partially blocked.
• Water filter blocked.
•
Hose kinked.
•
Pump/hoses or accessories frozen.
•
No water supply.
• Water inlet filter blocked.
• Nozzle blocked.
Fluctuating pressure
Machine stops
Machine pulsating
Machine starts, but
no water comes out
