Broken Pole
Pipe
Tape
Tape
14
First Aid Solutions
As the Pole or the fabric of the product may be damaged due to unforeseen circumstances, always carry repair
materials such as packing tape, vinyl tape, or a pipe that can be used as a splint. Always start repairs as soon
as possible. If left damaged, the product may require extensive repairs or become impossible to fix.
●If the main fabric tears or has a hole, prevent the damage from spreading by attaching packing tape to the front
and back of the damaged part of the main fabric, or disassemble the tent.
●If the Pole breaks, place a pipe to be used as a splint, on the Pole and attach it with tape. Or, disassemble the
tent and pull out the Pole.(Figure B)
Regarding Warranty
The specifications of Snow Peak products are determined based on field testing and quality control, ensuring
proper function and longevity of every product. If apparent defects in the manufacturing of the product are
found, the defective product will be repaired or exchanged free of charge. Damages, as follows, are not covered
under warranty.
1
．
Damage caused by improper use.
2. Material deterioration caused by age or the influence of ultraviolet rays.
3. Damage caused by modifications or rough handling.
4. Damage caused by unforeseen accidents.
5. Damage not caused by defects in the manufacturing process.
6. Damage caused by dust or rust.
7. Damage or defects caused when dismantling the product.
8. Damage and defects caused by dropping or other shocks to the product.
9. Defects, breakage, or deterioration of replaceable parts.
10. Damage caused by the use of the product in combination with other maker’s products.
Regarding Repair
●If a professional repair is necessary, please contact the dealer where the product was sold or Snow Peak
Customer Service.
●Please dry and clean the product before sending it for repair.
●Please stick a memo onto the damaged area of the product. In the memo, include details explaining the
circumstances that led to the damage.
●The cost of repair will be determined as follows:
1
．
If the damage is subject to warranty, transportation cost (both ways) and repair cost will be covered by Snow
Peak.
2
．
If the damage is not subject to warranty, transportation cost (both ways) and repair cost will be covered by
the customer.
Figure B
