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Troubleshooting Shotsaver
Downloads
If you are having difficulty performing a download to your Shotsaver you should consult the following checklist first before
contacting technical support. If you are still unable to perform a download after following this checklist then please
contact our Technical Helpline on 0870 787 0700 and select Option 3. There is also additional help available on the
www.snooperneo.co.uk
website.
Thisguideisintwosections;thefirstsectionisalistofthingstocheckbeforeperformingadownloadandthesecond
sectionconsistsofpossiblereasonsandsolutionstoerrormessagesencounteredwhiletryingtoperformadownload.
SectionOne
1. HaveyouregisteredyourShotsaver?
You will not be able to download the database unless the Shotsaver is registered. Please register online at
www.snooperneo.co.uk.
2. IstheUSBcomputercablesuppliedwiththeShotsaverconnectedcorrectly?
Please check that the USB lead is plugged into the USB socket on the Shotsaver and is fully plugged in as far as possible.
Check the computer USB connection is secure.
3. HaveyouinstalledtheUSBdriverscorrectlyfortheUSBcable?
After installing the USB driver from the Software Disc the computer requires rebooting. Once rebooted the Shotsaver needs
to be connected to the USB lead. The ‘Found New Hardware’ wizard will eventually launch and you need to select ‘Install the
software automatically (Recommended)’ and the wizard will complete the USB driver installation.
4. Whatoperatingsystemareyouusingonyourcomputer?
The Snooper download software will only work on the following Windows 32 bit operating systems: Windows 2000,
Windows XP and Windows Vista
THESOFTWAREWILLNOTWORKONWINDOWS95/98,98SEandMillennium.Apple
Macintoshisnotsupported.WindowsXPandVista64bitsystemsarenotsupported.
Todeterminewhichoperatingsystemyouhaveonyourcomputer:
a) Right click on the ‘My Computer’ icon on your desktop and select ‘Properties’ from the drop down menu.
b) When the ‘System Properties’ dialogue box opens the ‘General’ tab is selected by default. Under the heading ‘System’ the
operating system is displayed.
c) If you do not have a ‘My Computer’ icon on your desktop (common in Windows XP) click on ‘Start’ and two columns will
appear. In the right hand column you will see the option of ‘My Computer’. Right click on this option as instructed in (a)
above.
5. HaveyouinstalledtheSnooperdownloadsoftwareontoyourcomputer?
If you have not installed the software you will not be able to perform a download to your Shotsaver. Once the software is
installed there will be a new icon on your desktop: ‘Shotsaver Updater’. Please check to see if you have the latest version of
this software by visiting www.snooperneo.co.uk and clicking on the link ‘Download software’.
6. Haveyouconnectedthecomputertotheinternet?
The computer needs to be connected to the internet before you can begin to download the database to your Shotsaver.
Please make sure that your internet connection is established and that you have signed in to your broadband account (if
required).
Summary of Contents for Shotsaver Tour Pro S430
Page 1: ...User manual tour pro s430...
