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Troubleshooting Evolution
Downloads
If you are having difficulty performing a download to your Snooper Evolution
you should consult the following checklist first before contacting technical
support. If you are still unable to perform a download after following this
checklist then please contact our Technical Helpline on 0870 787 0700 and
select Option 3. There is also additional help available on the
www.snooperneo.co.uk
website.
This guide is in two sections; the first section is a list of things to check
before performing a download and the second section consists of
possible reasons and solutions to error messages encountered while
trying to perform a download.
SECTION ONE
1. Have you registered your Evolution?
You will not be able to download the database unless the Evolution is
registered. Please register online at
www.snooperneo.co.uk
.or alternatively
telephone our registrations team on 0870 787 0700 and select Option 1.
2. Is the USB computer cable supplied with the Evolution connected
correctly?
Please check that the USB lead is plugged into the USB socket on the
Evolution and is fully plugged in as far as possible. Check the computer
USB connection is secure.
3. Have you installed the USB drivers correctly for the USB cable?
After installing the USB driver from the Software Disc the computer
requires rebooting. Once rebooted the Evolution needs to be connected to
the USB lead and then switched ON. The ‘Found New Hardware’ wizard
will eventually launch and you need to select ‘Install the software
automatically (Recommended)’ and the wizard will complete the USB
driver installation.
4. What operating system are you using on your computer?
The Snooper download software will only work on the following Windows
32
bit operating systems:
Windows 2000
and
Windows XP
THE SOFTWARE WILL NOT WORK ON WINDOWS 95/98, 98SE and
Millennium. Apple Macintosh is not supported.
To determine which operating system you have on your computer:
a) Right click on the ‘
My Computer
’ icon on your desktop and select
‘
Properties
’ from the drop down menu.
b) When the ‘
System Properties
’ dialogue box opens the ‘
General
’ tab is
selected by default. Under the heading ‘
System
’ the operating system is
displayed.
c) If you do not have a ‘
My Computer
’ icon on your desktop (common in
Windows XP) click on ‘
Start
’ and two columns will appear. In the right hand
column you will see the option of ‘
My Computer
’. Right click on this option
as instructed in (a) above.
Troubleshooting
Troubleshooting
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