Snom M9 Administration Manual Download

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Handset Overview

SECTION II: The m9 in Action

Handset Overview

Green phone key

Accept calls

Dial number

Confi rm actions

Left function key

In idle mode:

Call lists

Right function key

Red phone key

Terminate calls

Cancel actions

Power on/off

Earpiece

Color display

Alphanumerical

keypad
R key

Lock/unlock keypad

Star key

Change input mode

(numbers, small/

capital letters)

Navigation

wheel

Navigation

key

Navigation key:

In idle mode, press the center navigation key to get to the main menu. In other contexts, press

this key to navigate the menus and lists.

Navigation wheel

: In idle mode, press the top/bottom/right/left edge of the navigation wheel (depicted in this

guide by

higf

, respectively) to open the following menus or functions:

Summary of Contents for M9

Page 1: ...m9 DECT m9 DECT Administrator Guide ...

Page 2: ... way of photocopying recording information recording or through retrieval systems without the express written permission of snom technology snom technology reserves the right to revise this document and make changes at any time and without the obligation to notify any person and or entity of such revisions and or changes Product specifications contained in this document are subject to change witho...

Page 3: ... power supply cord or the plug is damaged disconnect the device and contact qualified service personnel Base station chargers handsets power adapters and cables are for indoor installation with a tem perature range between 5 C and 45 C Not for outdoor installation Do not install product in rooms with high humidity for example in bathrooms laundry rooms damp basements Do not immerse product in wate...

Page 4: ...ce in health care facilities when signs posted in these areas instruct you to do so Hospi tals or health care facilities may be using equipment that could be sensitive to external RF energy Implanted Medical Devices Manufacturers of medical devices recommend that a minimum distance of 20 centimeters 7 8 inches should be maintained between a wireless device and an implanted medical device such as p...

Page 5: ...uld cause an explosion or fire resulting in bodily injury or even death Switch off the device at refuelling points such as near gas pumps at service stations Observe restrictions on the use of radio equipment in fuel depots storage and distribution areas chemical plants or where blasting operations are in progress Areas with a potentially explosive atmosphere are often but not always clearly marke...

Page 6: ...ty your local waste management provider or your seller Disposal of Battery This battery is subject to European Directive 2006 66 EC and may not be disposed of with general household garbage If you do not know where you may dispose of the battery at the end of its lifespan contact your municipality your local waste management provider or your seller Do not incinerate batteries Countries Outside the...

Page 7: ...ase Station Firmware Update 28 Handset Firmware Update 30 Auto Configuration and Firmware Update 32 Dial Plans 35 LDAP 39 IPv6 and m9 DECT 42 SECTION II The m9 in Action Handset Overview 45 Idle Screen Display Symbols 46 Setting the Date and Time 49 Basic Calling 51 Using Voicemail 52 Hands Free Speaker Mode 52 Speed Dialing 54 Transferring Calls 54 Conferencing 55 Forwarding Calls Redirection 56 ...

Page 8: ...History 63 Address Book Directory 63 vCards 64 Caller Picture Display 67 Using the Stopwatch 69 Using the Calculator 69 Using the Notepad 70 Setting an Appointment Calendar 70 RSS Feeds 72 Customizing the Handset 73 Action URLs 77 Appendix 79 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 ...

Page 9: ...icated DECT frequency band In addition the snom m9 delivers the typical benefits of the DECT world such as high standby time and superior speech quality in addition to Internet application integration thus providing a decisive edge over WLAN hand helds Base Station IP PBX SIP Signaling Voice Media DECT The working range of the snom m9 access point is roughly 50 meters indoors and approximately 300...

Page 10: ... 3 Handset Belt Clip 4 3 7V Lithium Ion Rechargeable Battery 5 Handset Charger 6 One CAT5 Ethernet cable 7 One Interchangeable Power Adapter for Base Station 8 One Power Adapter for Handset 9 Four Plug Adapters for Base Station U K three flat pins European two round pins Australian two flat pins U S two flat pins www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 ...

Page 11: ...la tion 1 Lift off the battery cover image A 2 Insert the battery pack with the electrodes in the top left corner Replace the cover image B Note Do not place or store the battery whether inside or outside the handset in the immediate vicinity of open fire or other heat sources Leaving the battery in hot or cold places will reduce its capacity and lifetime For short term storage store batteries in ...

Page 12: ...charging can lead to deterioration in battery performance Never attempt to charge the battery with reversed polarity as this may cause the gas pressure inside the battery to rise and lead to leakages Setting up the Base Station The base station and handsets are designed for indoor installation with a temperature range between 5 C and 45 C between 41 F and 113 F They are not intended for outdoor in...

Page 13: ...ess of the base station either from the handset itself or via HTTP Handset 1 Press the center navigation button followed by gSystem Info then OK The IP address of the base station is displayed on the screen Make a note of it image A below 2 Using the bottom edge of the navigation wheel page down twice Make a note of the handset ID im age B Do not include the h Note If DHCP failed the IP address ne...

Page 14: ...ing address http fe80 204 13ff fe30 1234 where the 1234 corresponds to the last four digits of the MAC address from Step 1 You should see the login screen of the m9 3 Log in using the default username and password admin and password 4 Navigate to the status web page The IP address of the phone is listed as shown below Note The IPv6 interface requires an upgraded Linux Kernel on the device If the I...

Page 15: ...s you how to set the server type and specify SIP settings instructions for Microsoft Lync 2010 are also provided 1 From the m9 web interface click SIP from the top navigation bar 2 Configure the settings as detailed below Server Type Server profiles provide support for non standard functionality of some of the most popular VoIP platforms in the market enabling snom m9 product ease of use and integ...

Page 16: ...ows you how to register an extension to the m9 handset instructions for Microsoft Lync 2010 are also provided Registering a handset to an extension is done from the m9 web interface To access the interface the IP address of the base station is required see Page 5 1 Enter the base station s web interface by opening a browser window and entering the IP address of the base station e g http 192 168 4 ...

Page 17: ...word that belongs with the extension that was configured in the IPBX or SIP server Microsoft Lync 2010 Integration Disclaimer The Microsoft Lync 2010 Server functionality of the snom m9 is still under development and snom cannot guarantee functionality in all user environments Identity active Set to on Display Name This name will be displayed on the handset e g John Smith Account The user s OCS us...

Page 18: ...t per account that handset will use the same account for incoming and outgoing calls When one handset has been assigned to multiple accounts the same handset will ring whenever a call comes in on any of the SIP accounts for incoming calls For outgoing calls the user will need to select the Outgoing SIP account by using the Allow Line Switching setting shown below which allows us ers to call number...

Page 19: ...mage below indicates that the registration will be complete in 90 seconds Other possible values include 408 Timeout which indicates the user could not be found in time and 409 Authentication Required which indicates a password issue Example Setups Single SIP Account with Multiple Handsets 1 Configure the SIP account on the base station as shown below www InternetVoipPhone co uk sales internetvoipp...

Page 20: ...handsets to the Identity Each handset should reflect the display name or username of the configured account Incoming calls to the SIP account will alert all handsets and outgoing calls can be placed from any handset www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 ...

Page 21: ...ll available SIP accounts one by one on the base station as shown below 2 Click the Handsets tab of each Identity and assign the registered handset to the Identity Each Identity should have the same Handset IPUI assigned to it www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 ...

Page 22: ... handset displays the display name username of the first registered Identity in order of priority 1 9 Incoming calls to any of the configured SIP accounts will alert the handset For outgoing calls use the dial format of Identity Index Number for selecting an outgoing line www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 ...

Page 23: ...SIP accounts on the base station as shown below 2 Click the Handsets tab of each Identity and assign a unique handset IPUI to each Identity 3 Each handset should reflect the display name username of the Identity to which it has been assigned www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 ...

Page 24: ... specify the network settings for your system click Network from the left navigation panel Phone Name This is the device Network Host name as seen in DHCP requests Asset ID This specifies the llpd_asset_id parameter DHCP The on off options correspond to your network configuration DHCP or static Default is DHCP IP Address This is the static IP address of the device if DHCP is switched off www Inter...

Page 25: ...the m9 to bind the device to a fixed SIP UDP port e g 5060 By default the m9 selects a random UDP port for SIP signaling RTP Type of Service ToS Diffserv Enables the m9 to support quality of service QoS for RTP traf fic in the network via Diffserv SIP Type of Service ToS Diffserv Enables the m9 to support quality of service QoS for SIP traffic in the network via Diffserv Allow Check Sync Allows re...

Page 26: ...ntity that issues digital certificates It is a third party that is trusted by both the owner of the certificate and the party relying upon the certificate The m9 phone has a built in CA that is owned by snom com The IPBX software can use the certificate to be assured that it is talking to a snom m9 base station with MAC address 000413xxxxxxx The m9 base station automatically performs server identi...

Page 27: ...ation to function the validation server must have a valid certificate with a domain name as the CN Also the same domain name must be provided to the snom m9 as the SIP server or auto configuration server To view the trusted root CAs on the base click Status Network Client Certificates Each snom m9 base station comes equipped with a unique X 509 certificate signed by snom CA www InternetVoipPhone c...

Page 28: ...thin a SIP server or a configuration server or it can be an independent network entity This mechanism of identity verification also eliminates the need for standard authentication mechanisms such as username pass word authentication m9 Base Station Authentication Provisioning Server provisioning mycompany com Set up TLS connections Prove your identity X 509 Certificate Sign something with your cer...

Page 29: ...omized client certificate and private key to the snom m9 encapsulate the cert and key tags within a certificates XML tag as shown below Certificate Authority CA Setup To auto provision trusted root CAs to the m9 base enclose each trusted root CA within a ca tag as shown below www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 ...

Page 30: ...enable the snom m9 to use TLS port 5061 for registration and call setup with sip myserver com Outbound Proxy sip myserver com 5061 transport tls Note TLS usage can also be configured via DNS SRV setup In this case the snom m9 will automatically select the port and transport provided by DNS SRV lookup This signaling is used between the base station and the IPBX so it must also support these protoco...

Page 31: ...ed Certificate Authority Setup Custom configured CAs can be viewed by clicking Status Network Root Certificate Authorities from the snom m9 web interface Additional CAs can be added but you cannot delete select CAs However doing a factory reset from the base will clear all the configured CAs www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 ...

Page 32: ...he registration status of each identity and the DECT link shows the status of each DECT handset The system s information is also available from the handset 1 Press the center navigation button followed by gHandset gSystem Info 2 Page through the different screens using the bottom edge of the navigation wheel The Network page displays the MAC and IP addresses of the base station the Gateway page di...

Page 33: ... contents of the DNS cache which is typically the IP address of the SIP server or IPBX can be viewed under this section Network Analyzer The network analyzer allows administrators to capture network traffic on the snom m9 base station Captured files can be viewed in packet capture tools such as Wireshark which is a free open source packet capturing and analysis tool www wireshark org You would use...

Page 34: ...he bottom of the Network Analyzer page Diagnostics The Diagnostics link displays memory usage It also provides access to the Linux proc folder for checking version uptime sockets etc For example you can view the current open TCP sockets on a device by doing the following 1 Enter net tcp into the input box 2 Click Submit Query www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46...

Page 35: ...below Settings The Settings page lists the setting and configuration parameters of the snom m9 base station Settings can be stored as an XML file and exported for duplication provisioning www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 ...

Page 36: ... interface you will need to retrieve the software from the snom wiki provisioning snom com 1 Go to http wiki snom com and click Firmware Guide as shown below 2 Click your phone model then click the firmware version 3 Right click the link and copy the link location www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 ...

Page 37: ...PBX has one built in 2 Download the firmware from wiki snom com as detailed on Page 80 3 Put the firmware file into the tftproot directory of the TFTP Server 4 Start the TFTP server on your PC 5 Log into the m9 web interface and click Maintenance from the left navigation pane 6 Enter the string shown below into the Software Update field replacing TFTP Server IP with the IP address of your TFTP ser...

Page 38: ...r future firmware updates select Handset Reset gHandset gHandset Reset Note Up to four handsets can be updated in parallel Firmware Update via USB Port Handsets can also be upgraded via the USB port located underneath the battery cover USB Universal Serial Bus is a standard cable connection interface on personal computers and consumer electronics USB ports allow standalone electronic devices to be...

Page 39: ...lable only in Windows 5 Once downloaded extract the ZIP file then run the executable 6 In the COM ports dropdown select or enter the assigned COM port 7 Click Connect at the top of the dialog box If you entered the correct COM port the Connect button will gray out 8 Click File Load then select Software file 9 From the file selection box select the handset BIN file downloaded from the snom m9 web G...

Page 40: ...om m9 Auto Provisioning feature allows multiple devices to be configured and upgraded automatically in parallel Auto configuration is enabled by providing a settings server URL to the base station This can be done manually or via DHCP Three files are required when using Auto Configuration The required syntax structure for each of the files is as follows Base file 000413231325 xml Firmware file fir...

Page 41: ... MAC addresses The server can then return the actual settings for each device based on its MAC address The firmware settings file links to the snom m9 base station firmware the file pointed to in the link contains the base and handset firmware bundle www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 ...

Page 42: ...count will be used to call the contact line 1 line 9 global type Defines the type of contact none friends colleagues family vip deny index Represents the contact s position within the list of entries This value must be unique for each item Between 0 and 99 maximum is 500 directory entried name The contact s name Use alpha numerical and or spe cial characters like etc number Phone number All number...

Page 43: ...ns Automatic termination of emergency numbers at an emergency service provider Automatic recogition of number completion e g ten digit number in the U S Automatic conversion of local numbers into global numbers e g dialing 398330 in Berlin Germany gets converted into 4930398330 Automatic appending of the local domain e g dialing 398330 gets converted into sip 398330 company com user phone www Inte...

Page 44: ...same trunk For example by specifying the common prefix 9011 in the pattern field all interna tional numbers will be routed through the same trunk To indicate that a prefix is being using an asterisk must be entered after the prefix e g 9011 Fixed patterns If you use an x in a pattern the system will treat it as a wildcard for 0 9 For example 978xxxxxxx will route all calls beginning with the area ...

Page 45: ...one dial a num ber when the pound key is pressed sip 1 d d The dial plan entry will look for a pattern ending in a pound symbol and will use this as the user name in a SIP URI not in cluding the symbol To match an international number Put the 011 pattern at the front of the pattern 011 0 9 sip 1 d phone yes To add area codes Example 1 If the phone number has digits between 3 and 6 then use an area...

Page 46: ...is not desired to convert it to 07939833452 because the PBX is expected to get the whole string and use it accordingly Hence we can concatenate a plan to the one above to make provision for such exceptions 0 9 sip 1 d 1 9 2 0 9 6 sip 0 1 2 d Separated by the exclamation mark it contains the pattern for the 911 and the resulting SIP URI To concatenate dial plans To concatenate dial plans just write...

Page 47: ...tain number with another outgoing identity 911 sip emergency provider de d LDAP LDAP or Lightweight Directory Access Protocol is an Internet protocol that clients can use to look up informa tion from a server The snom m9 base station supports LDAP server configuration for each SIP identity shown below This enables the base station to perform LDAP look ups for incoming calls Configuration details a...

Page 48: ... This setting specifies the LDAP search base the distinguished name of the search base object which corresponds to the loca tion in the directory from which the LDAP search is requested to begin The search base narrows the search scope and de creases directory lookup time If you have multiple organizational units in your directory for example OU Sales in O COMPANY and OU Development in O COMPANY b...

Page 49: ...ted by the snom phone The setting allows the user to configure multiple space separated name attributes Please con sult your system administrator regarding the name attributes that are to be configured Space separated name attributes Blank user_ldap_ number_attri butes Number attribute This setting can be used to specify the number attributes of each record that is to be returned in the LDAP searc...

Page 50: ...password user_ldap_server_name perm PERMISSIONFLAG VALIDVALUE user_ldap_server_name user_ldap_port perm PERMISSIONFLAG VALIDVALUE user_ldap_port user_ldap_base perm PERMISSIONFLAG VALIDVALUE user_ldap_base user_ldap_name_filter perm PERMISSIONFLAG VALIDVALUE user_ldap_name_filter user_ldap_number_filter perm PERMISSIONFLAG VALIDVALUE user_ldap_number_filter user_ldap_max_hits perm PERMISSIONFLAG V...

Page 51: ...ibility options Efficient and extensible IP datagram Address Assignment and Auto Configuration The snom m9 is IPv6 ready so it can automatically assign an IPv6 address to the device over DHCPv6 and when connected to an IPv6 network it can configure itself automatically using Internet Control Message Pro tocol version 6 ICMPv6 router discovery messages The Dual IP Stack allows the snom m9 to mainta...

Page 52: ...tituted with the appropriate IP interface Following is a REGISTER sample REGISTER sip cs410 snom com SIP 2 0 Via SIP 2 0 TLS fe80 6dff f2df d3bf 1e2 2077 branch z9hG4bK rib4emgq rport From Hanna Flanders sip 520 cs410 snom com tag fwxg2s0u4i To Hanna Flanders sip 520 cs410 snom com Call ID 3c267028e8ad q7dwiql86rvc CSeq 6134 REGISTER Max Forwards 70 Contact sip 520 fe80 6dff f2df d3bf 1e2 2077 tra...

Page 53: ...l letters Navigation wheel Navigation key Navigation key In idle mode press the center navigation key to get to the main menu In other contexts press this key to navigate the menus and lists Navigation wheel In idle mode press the top bottom right left edge of the navigation wheel depicted in this guide by higf respectively to open the following menus or functions i Directory f Intercom g Settings...

Page 54: ...ed below DND is activated Call forwarding is activated User has voicemail Alarm has been set Handset ID Call lists Missed Received Dialed Signal strength Green High Gray Low Battery charging status Red Critical Yellow 50 charge Green 50 charge Function key line Activate the displayed feature VM or RSS by pressing the right function key Time and date Status bar Main menu press center button RSS Rea...

Page 55: ... option press the top bottom right left edge of the navigation wheel indicated in this guide by higf 3 Press the center navigation key again to open the submenu functions 4 Navigate by using higf 5 Make your selection by pressing the center navigation key 6 To cancel or to return to the idle screen press the red phone button or press Cancel Phone Tree Icon Main Menu Sub Menus Page Reference Phone ...

Page 56: ...set base FW update Version Change PIN System Info MAC address IP address Page 49 Page 24 Preferences Language Display Screen Saver Wallpaper Contrast Backlight Audio Settings Ringer Settings Advisory Tones Auto Answer Call Forwarding Page 73 Page 74 Page 74 Page 74 Page 74 Page 75 Page 76 Page 76 Page 76 Alarm Clock Page 58 Intercom Page 59 www InternetVoipPhone co uk sales internetvoipphone co uk...

Page 57: ...so act as a time server Timezone To get the GMT offset for your region open your computer s control panel and click Date and Time or go to dateandtime com Format Date Format Choose between two formats Day MM DD Monday Feb 02 or DD MM YYYY 02 02 2011 Time Format Choose between the 12 hour format 06 00 P M and the 24 hour format 18 00 Daylight Saving Time DST Daylight Saving Time or DST is the pract...

Page 58: ...ECT Administrator Guide 50 The page is expanded 3 Use the following table to familiarize yourself with the configurable parameters for DST www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 ...

Page 59: ...ss Note If Auto Answer Page 59 has been activated the handset will automatically take the call once it has been lifted out of the cradle If the handset is not in the cradle the call will be connected immediately Call Hold 1 While connected to a call press Options to bring up Options menu image A 2 Select Hold Call image B The call will be placed on hold image C 3 Press Resume to re connect the hel...

Page 60: ...ot notify the voice mail status you can access your mailbox using Office Tools 1 Press the center navigation button followed by gVoicemail 2 Press the VM softkey Hands Free Speaker Mode To switch the handset to speaker mode for hands free usage simply press the speaker key on the side of the handset to enable speaker mode Note The handset can be switched back to normal mode by pressing the green c...

Page 61: ...ff To re enable the normal speaker levels on the connected handsets 1 Log in to the m9 web interface 2 Click the identity that belongs to the handset 3 Click Behavior then set Ear Protection to off Switch to Mute To mute an ongoing call press the Mute softkey on the handset To unmute the call press Resume www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 ...

Page 62: ...peed dial entries To place a call to the speed dial destination simply dial the corresponding digit on the handset E g in the example shown below the user would dial 1 on the handset to call sip Rachel Reed snom com Note SIP URIs used as speed dial destinations must be configured with a sip prefix Note Speed dials can be set up only through the web portal so often the administrator is the one who ...

Page 63: ...nected press Options to bring up Options menu 5 Select Bridge Calls The handset performs transfer and returns to idle mode The function uses SIP REFER for Attended Transfer Make sure your IPBX supports this Note Call Bridging can also be performed with the Hangup key by enabling the setting Identity Behavior Transfer on Onhook Conferencing 1 While connected press Options to bring up the Options me...

Page 64: ... number As shown in the following image the settings that can be used for forwarding calls are Never Always On Busy and Timeout 1 Click Identity from the left panel 2 Click Behavior as shown below 3 Choose a call forwarding mode from the Call forwarding mode dropdown 4 Enter a forwarding destination into the Call forwarding number dropdown 5 From the Call forwarding timeout dropdown select a timeo...

Page 65: ...D will reject all incoming calls for the SIP Identity and its associated handset will not be alerted 1 Click Identity from the left panel 2 Click Behavior as shown below 3 Set DND to on DND status is indicated on the handset www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 ...

Page 66: ...ou are using the 24 hour format enter the wakeup time in 24 hour format e g 15 00 for 3 00 p m 4 Press OK 5 If you want to select a new volume or ring melody select Alarm Ringer Volume Set the volume 1 6 Ringtone Ten different ringtones are available 6 Press OK to save the settings 7 To activate the alarm check the Activate box The is displayed in idle status Deactivating the Wakeup Call To deacti...

Page 67: ...s the center navigation button followed by 2 Select handset to call or press OK Intercom Auto Answer SIP Activating Intercom Incoming for a SIP Identity enables the associated snom m9 Handset to automatically ac cept incoming calls The Intercom feature requires SIP Alert Info functionality from the calling party 1 Enter a star code prefix into the Intercom Starcode Prefix field Parties called with...

Page 68: ...of the phone display see second image To accept the waiting call 1 Click the Options menu 2 Click Accept to accept the call This places the current call on hold and accepts the waiting call To reject the waiting call 1 Click the Options menu 2 Click Reject to deny the call This rejects the waiting call and continues with the active call www InternetVoipPhone co uk sales internetvoipphone co uk 080...

Page 69: ...d through the Called Party ID setting Identity Behavior Show as shown below When this setting is switched on the handset displays both the Calling and Called Party number or name The Number Display Style setting allows users to display the name or number of the calling party as desired www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 ...

Page 70: ...y If set to Hide the m9 places the call from an anonymous ac count The CLIR property sets the state of the calling line identification restriction service on the m9 If set to Accept the m9 accepts calls from anonymous users who do not present the calling party number If set to Reject calls received from anonymous users are rejected www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088...

Page 71: ... can have a unique address book and those address books can be built us ing any or all of the following methods Manually Contacts can be added on a one by one basis detailed below vCards Contacts can be added using vCard 3 0 format via the snom m9 web interface see Page 64 Administrators only snom ONE Address books from snom ONE are automatically added to the m9 handset if the user has opted to in...

Page 72: ...ectory information about the user such as name address telephone number etc so vCards can be especially helpful when creating address books in applications like the m9 DECT phone that support the vCard format The following instructions show you how to save Microsoft Outlook information into the vCard format vcf and then import it to a SIP identity on the m9 Note If the vCard includes the calling p...

Page 73: ...ou want to create a vCard 2 Click Forward Contact As a Business Card as shown below 3 Select all the contacts by holding down the shift key then right click and copy 4 Paste them into a folder www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 ...

Page 74: ...Locate the file then click Upload Repeat this step for each vcf file you would like to upload 6 Once each vcf file has been uploaded click the link shown below to merge all contacts into one file 7 Open the file with Notepad or save it to a folder so that it can be used later on for other handsets www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 ...

Page 75: ... caller s picture can be displayed on the snom m9 handset as long as the snom m9 has a vCard in the user s address book and it includes the calling party s picture If the vcf file includes the caller s picture the m9 handset will display the picture of the calling party The pic ture can be a URI or an embedded photo as shown below PHOTO VALUE uri http www mycompany com photos kelly jpg PHOTO ENCOD...

Page 76: ...r which you want to add the vCard 8 Upload the vCard through the VCARD s Upload section 9 The newly added vCard should be visible under Contacts The picture of contact will be displayed on the handset associated with the identity whenever a call is received from the contact SIP Call Info Header The snom m9 can also display the calling party s picture on the handset via HTTP links For this purpose ...

Page 77: ...s on the handset Pressing Cancel a second time resets the stopwatch 1 Press the center navigation button followed by gStopwatch 2 Press Start to begin the time 3 Press Stop to end the time 4 Press Reset to begin again Using the Calculator The calculator allows you to perform the basic operations of arithmetic 1 Press the center navigation button followed by gCalculator 2 Enter the necessary digit ...

Page 78: ...e m9 notepad 6 To receive the note press the center navigation button followed by gNotepad The message will be displayed Setting an Appointment Calendar Setting the Appointment Important The date and time must already be set see Page 49 1 Press the center navigation button followed by gCalendar 2 Select a date using the navigation wheel Previous months Later months Left Right 3 Press Set right fun...

Page 79: ... OK Cancel Month Day Time 1 1 23 1 1 10 22 48 Figure 1 Frequency of Notification 8 Decide upon a volume The volume ranges from 1 to 6 from most quiet to loudest 9 Use the navigation wheel i to move down to the Ringtone 10 Select a ringtone using the navigation wheel gf Ten ring tones are available 11 Press OK 12 The calendar entry is now saved and the Calendar menu is played Editing the Appointmen...

Page 80: ...ne user interface and then view them from their snom m9 handset To add RSS feeds click the Identity followed by RSS Feeds as shown below Then specify a name and URL To read RSS feeds from the handset 1 Press the center navigation button followed by gRSS Feeds 2 From the list of configured RSS feeds select a feed 3 From the list of items select an item The contents of the selected feed item will be...

Page 81: ...ge The snom m9 web portal home screen can be customized to any valid www address To customize the home screen 1 Create an XML file as shown below and enter the website address into the advertisement_url tag 2 Save the file as XML and upload the file to the base station under Maintenance Settings Upload www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 ...

Page 82: ...hrough the different screen savers 3 Press OK to save it Setting the Wallpaper Wallpaper is the picture or background that is displayed when the m9 is in active mode The m9 includes a selection of pre installed wallpaper images custom wallpaper cannot be uploaded 1 Press the center navigation button followed by gDisplay gWallpaper 2 Use the h and i keys to navigate through the different wallpapers...

Page 83: ...rn the ringer off 0 Ring tones Ten different ring tones are available including traditional jazz rambler music space music and classical dance In idle status 1 Press the center navigation button followed by gAudio Settings gRinger Settings 2 Select a setting e g External Calls 3 Set the volume 1 6 then scroll to the next line and select a melody 4 Press OK to save the settings Changing the Volume ...

Page 84: ... and press OK 3 Use the gf keys to select a volume 4 Scroll down to Ringtone and use the gf keys to select a ringtone 5 Press OK to save your settings Activating Deactivating Auto Answer When auto answer is activated when you receive a call you can simply lift the handset out of the charging cradle without having to press the start key If the handset is not in the cradle to begin with the phone wi...

Page 85: ...ts that allow the m9 to interact with web servers or CTI applications Ac tion URLs can be triggered by predefined events such as DND Call Forwarding Hold Transfer etc Provision able action URL setting action_setup_url enables the base station to notify the configuration server over HTTP once settings provisioning is complete www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 ...

Page 86: ...snom m9 DECT Administrator Guide 78 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 ...

Page 87: ... the phone or those power supplies expressly recommended by snom Other power supplies may damage or even destroy the device s Base Power supply Input 100 240V 50 60Hz 0 2A Output 5V 1A Charger Power supply Input 100 240V 50 60Hz 0 2A Output 5 9V 0 8A Elementech Power Adapters Model Numbers Base Station Handset Charger Europe without UK AU1050507e AU1050607e UK AU1050505b AU1050605b USA Canada AU10...

Page 88: ... 1 Go to http wiki snom com and click Firmware Guide as shown below 2 Click your phone model then click the firmware version 3 Click the recovery image 4 Click the download link and save the file www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 ...

Page 89: ...54 voicemail 52 batteries 3 79 Broadsoft 7 Broken Registrar 8 C calendar 70 called party ID 61 caller picture display 67 calling party ID 61 call lists 62 calls status of calls 25 call waiting 59 certificates 18 20 certificate authorities 18 client certificates 19 check sync 17 Cisco Call Manager 7 CLIP 62 CLIR 62 contrast setting the 74 D DECT 1 42 DHCP 16 dialing when user has multiple identitie...

Page 90: ... IP address 16 finding for base station 5 IP gateway 17 IPv6 42 address assignment 43 and dual IP stack 43 auto configuration 43 finding IP address via HTTO 6 L LDAP 39 42 login admin 8 M Metaswitch 7 Microsoft Lync server option 9 mute switching to 53 N NAT traversal 17 notepad 70 NTP server 17 P password reverting to factory default 8 9 web interface 8 phone menus 47 phone tree 47 picture caller...

Page 91: ... IPv6 44 speed dialing 53 status of system 24 See also calls logging 25 network status 24 registration status 24 stopwatch 69 STUN server 17 T Telepo 7 transferring calls attended 55 blind 54 troubleshooting diagnostics 26 network analyzer 25 V vCards 64 caller picture display 67 VLAN 17 voicemail 52 volume changing in speaker mode 53 75 W wakeup time 58 wallpaper 74 Wireshark See also troubleshoo...

Page 92: ...snom m9 DECT Administrator Guide 84 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 ...

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