Snap-On VERUS edge User Manual Download

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181

SureTrack

Using the SureTrack Community (within ShopKey Pro)

15.3 Using the SureTrack Community

(within ShopKey Pro)

The SureTrack Community includes access to the following features on the ShopKey Pro website:

–

1Search™

Limited

- SureTrack Real Fixes, Related Tips, Common Replaced Parts, and

ProView Information

–

SureTrack Community

- A library and forum filled with expert information from fellow

professional technicians in the SureTrack community

–

Safety Recalls

OEM Campaigns

, and

TSB’s

15.3.1 Getting Started

Use Requirements

To access the SureTrack Community you must:

•

Create a SureTrack Account, see

Creating a SureTrack Account

on page 181

•

Have a current SureTrack Authorization Code, see

Finding your SureTrack Authorization

Code

on page 183

•

Have a Wi-Fi Internet connection

•

Have the current software version installed on the diagnostic tool. See your Snap-on
Representative for information.

Creating a SureTrack Account

If you are a new member (do not have an existing SureTrack account), you will need to complete
the online registration before you can use the SureTrack Community. Use the following procedure
to create an account.

1. Navigate to the login page on

shopkeypro.com

, by:

–

Selecting the

SureTrack

icon from the Home screen. Vehicle identification may be

required, enter (identify) any vehicle, or

–

Visit

shopkeypro.com

using a web browser.

2. To create an account, follow the illustrated instructions in

Figures 15-5 to 15-7

Figure 15-5

Summary of Contents for VERUS edge

Page 1: ... Data Manager Help System Settings Exit SureTrack Repair Information Quick Lookups Home Desktop Menu TSB Change Vehicle View Record Hardware Status Scanner OBD Direct Guided Component Component Tests Scope Multimeter Multimeter Vehicle History History Data Manager Manager Help System Settings Settings Exit SureTrack Repair Information Information Lookups Quick L k BC ...

Page 2: ...creases in any way the liability to the customer or to third parties Snap on reserves the right to make changes at any time without notice IMPORTANT Before operating or maintaining this unit please read this manual carefully paying extra attention to the safety warnings and precautions Contact Information North America Websites Snap on Diagnostics and Information http diagnostics snapon com Softwa...

Page 3: ...an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help CAUTION You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment FCC RF Radiation Exposure Statement 1 This transmitter must not be co located or opera...

Page 4: ...re capabilities superior performance and runs on a special version of the Microsoft Windows 7 operating system DO NOT install another operating system on this diagnostic tool The modification or installation of a different OS or OS version will damage the diagnostic tool and void its warranty ...

Page 5: ... variations in the products that can be tested with this instrument we cannot possibly anticipate or provide advice or safety messages to cover every situation It is the responsibility of the automotive technician to be knowledgeable of the system being tested It is essential to use proper service methods and test procedures It is important to perform tests in an appropriate and acceptable manner ...

Page 6: ...rate or minor injury to the operator or to bystanders Safety Message Conventions Safety messages are provided to help prevent personal injury and equipment damage Safety messages communicate the hazard hazard avoidance and possible consequences using three different type styles Normal type states the hazard Bold type states how to avoid the hazard Italic type states the possible consequences of no...

Page 7: ... On 11 Turning Off 11 Sleep Mode 12 Emergency Shutdown 12 Shortcut S Button 13 Configure Shortcut S Button 14 Advanced menu selection 14 LED Indicator 15 Basic Navigation 15 Touch Screen and Stylus 15 Starting the ShopStream Diagnostic Suite Program 17 Home Screen Layout 17 Function Icons 18 Toolbar 19 Windows Taskbar 21 Virtual Keyboard 21 Camera Operation 23 Operating the Camera 23 Viewing Pictu...

Page 8: ...t Operations 72 OBD Health Check 73 Global OBD II Code Check 73 Global OBD II Clear Codes 74 Readiness Monitors 74 MIL Status 75 OBD Diagnose 75 Start Communication 75 Connector Information 79 Manual Protocol Selection 79 Chapter 7 Guided Component Test Operations 80 Vehicle Identification 80 Menu Options Guided Component Test 81 Creating a Favorites List 83 Identifying a Test Vehicle 84 Operation...

Page 9: ...hicle History Operations 135 Screen Layout 135 Vehicle History Main Body Records List 135 Vehicle History Toolbar 136 Chapter 12 Data Manager Operations 141 Screen Layout 141 Navigation 142 Operations 143 My Data 143 Up 143 Open 143 New 144 Delete 145 Rename 146 Properties 147 Shortcut 147 Email 148 Viewing Saved Files 153 ShopStream Connect 153 Saved File Structure 153 Vehicle System Report Data ...

Page 10: ...rmation 179 SureTrack Status Messages 180 Using the SureTrack Community within ShopKey Pro 181 Getting Started 181 Logging In existing active account 184 Logging In existing expired account 185 About Upgrade Reminder Messages 185 Chapter 16 ShopStream Update Tool SST 186 Basic Operation 186 Manual Software Download 188 Installing Software Updates 190 Installing Software Upgrades 192 Chapter 17 Mai...

Page 11: ... items such as buttons and menu options Example Select Functions 1 1 2 Symbols The greater than arrow indicates an abbreviated set of selection instructions Example Select Utilities Tool Setup Date The above statement abbreviates the following procedure 1 Select the Utilities icon 2 Select the Tool Setup submenu 3 Highlight the Date option from the submenu 1 1 3 Terminology The term select describ...

Page 12: ...ommunication can cause damage to the ECM 1 1 5 Procedures An arrow icon indicates a procedure Example z To change screen views 1 Select View The dropdown menu displays 2 Select an option from the menu The screen layout changes to the format you selected 1 1 6 Hyperlinks Hyperlinks or links that take you to other related articles procedures and illustrations are available in electronic documents Bl...

Page 13: ...ly and efficiently There are three main components to the system Diagnostic Tool central processor and monitor for the system Scope Module device for sampling circuits and signals Scan Module wireless device for accessing vehicle data This manual describes the operation of these three devices and how they work together to deliver diagnostic solutions 2 1 Features and Specifications 2 1 1 Diagnosti...

Page 14: ...Scope Module M4 removable 3 Camera Lens 4 Communication and Power Jacks Cover 5 Head Phone Jack 6 Micro uSD Card Slot 7 USB universal serial bus Jacks 2 8 DC Power Supply Input Jack 9 Docking Station Connector 10 Battery Pack 11 Collapsible Stand Figure 2 2 9 9 0 ...

Page 15: ...ur charge time Power Supply Supply Rating 19 VDC 3 4A DC Operating Voltage 10 to 32 VDC Width 12 4 in 316 mm Height 8 23 in 209 mm Depth 2 0 in 51 mm Weight including battery pack without Scope Multimeter Module 3 80 lb 1 73 kg Weight including battery pack and Scope Multimeter Module 4 40 lb 2 00 kg Operating Temperature Range ambient At 0 to 90 relative humidity non condensing 32 to 113 F 0 to 4...

Page 16: ...t 5 hours of continuous operation The LED backlit power button indicates the battery status AC DC Power Supply The Diagnostic Tool can be powered from a standard AC outlet using the AC DC power supply When connected to the Diagnostic Tool the AC DC power supply also recharges the internal rechargeable battery pack Vehicle Power The Diagnostic Tool can be powered from a standard 12VDC vehicle power...

Page 17: ...ns 2 1 2 Scope Module 1 Auxiliary DB9 Connector 2 Channel 4 Jack 3 Channel 3 Jack 4 Channel 2 Jack 5 Channel 1 Jack 6 Common Ground Jack 7 USB Jack not shown used for remote operation Figure 2 3 Scope Module removed from Diagnostic Tool 9 9 0 ...

Page 18: ...the Diagnostic Tool or through a USB cable when the Scope Module is removed from the Diagnostic Tool Auxiliary Connector The auxiliary connector is used for connection of the optional RPM inductive pickup and the pressure transducer split lead adapter For additional information contact your sales representative and see Using the Scope Module Remotely on page 91 Item Description Specification USB P...

Page 19: ...Wireless 1 Data Cable Connector 2 Vehicle Power LED green 3 Communication Issue LED red 4 Bluetooth LED green 5 Memory Card Port remove protective hand grip for access 6 Universal Serial Bus USB Jack remove protective hand grip for access Figure 2 4 Scan Module 5 ...

Page 20: ...nt data link connector DLC For non OBD II EOBD compliant vehicles the Scan Module can be powered from a suitable power port on the test vehicle using the auxiliary power cable supplied with your kit Item Description Specification Communications Wireless Bluetooth 2 1 Technology USB Power 5V 500mA Data Cable Connector Power 8V to 32V Maximum 12 Watts Width 8 04 in 204 3 mm Height 3 82 in 97 mm Dept...

Page 21: ...g message displays if you attempt to turn the Diagnostic Tool off while communicating with the vehicle Forcing a shut down while communicating may lead to ECM problems on some vehicles Never disconnect the Data Cable when the Diagnostic Tool is communicating with the vehicle ECM Before turning the Diagnostic Tool off it is highly recommended to back up personal and saved data to a USB mass storage...

Page 22: ...selection will be reset to no active vehicle z To enter Sleep Mode Press and release the Power button The display screen will turn off and the LED backlit power button will light up red blinking on and off at two second intervals z To exit Sleep Mode wake up 1 Press and release the Power button The display screen will turn on and resume the last open application Depending on settings you may need ...

Page 23: ...ide out menu which provides the following selectable icon options Table 3 2 Name Icon Description Screen Capture Saves a bitmap image screenshot of the visible screen For file retrieval and management information see Data Manager Operations on page 141 Camera Opens the camera application See Camera Operation on page 23 for additional information Keyboard Opens the virtual keyboard See Virtual Keyb...

Page 24: ...erform when pressed Figure 3 2 The current active setting is indicated by a yellow highlight box Figure 3 2 Shortcut S button configuration menu 4 Select OK 3 2 2 Advanced menu selection The Advanced selection has no functionality under normal operating conditions and should ONLY be selected when directed to do so by Snap on customer service Selecting Advanced displays the advanced diagnostic syst...

Page 25: ...n 3 4 Basic Navigation 3 4 1 Touch Screen and Stylus The capacitive touch screen is used to control almost all the operations of the Diagnostic Tool Simply touch the screen with your finger or use the capacitive stylus to make a selection The capacitive touch screen also provides you with multi touch gesture capabilities found on common surface touch devices Most operations are menu driven which a...

Page 26: ... selection e g open application Insert a cursor in a text string Open alternate menus Pinch open close Pinch to zoom Zoom Touch two points then move your fingers toward or away from each other Zoom the display in or out to make a selection e g image or picture larger or smaller Touch and hold Select and hold Tap and hold Touch a point and maintain light pressure Make a selection Insert a cursor in...

Page 27: ...dows desktop minimize the program window If the program is exited or closed select the ShopStream Diagnostic Suite icon from the Windows desktop to start the program Figure 3 3 ShopStream Diagnostic Suite desktop icon NOTE i The ShopStream Diagnostic Suite can also be started from the Windows Start menu 3 4 3 Home Screen Layout The Home screen includes the diagnostic suite toolbar and the Windows ...

Page 28: ...agnostic database of specific tests for the identified vehicle See Guided Component Test Operations on page 80 Scope Multimeter Configures the Diagnostic Tool to operate as a lab scope graphing multimeter or digital multimeter See Scope and Multimeter Operations on page 91 SureTrack Opens the SureTrack website See SureTrack on page 177 Repair Information Provides the information needed to make rep...

Page 29: ...op Selecting this icon toggles the Windows taskbar on off at the bottom of the screen and allows you access to the Windows desktop Menu Selecting this icon opens a menu that provides information and basic operations and features for the current screen Technical Service Bulletins Provides Technical Service Bulletin information if available for the identified vehicle See TSBs Technical Service Bulle...

Page 30: ...ing Safety Information opens a PDF copy of the Important Safety Instructions that are included in your Diagnostic Tool kit The Important Safety Instructions document should be read and understood prior to using the Diagnostic Tool Help A variety of utilities and additional resources are available through the Help menu Basic menu options which are available for all modules include User Manual Versi...

Page 31: ...ual Keyboard on page 21 3 5 Virtual Keyboard The Windows Touch Keyboard Virtual Keyboard allows you to type characters and key in information to complete form and data entry fields similar to a physical keyboard The virtual keyboard is normally running in the Windows background and can be opened in the following ways Shortcut S button choose the Virtual Keyboard icon from the Shortcut S button men...

Page 32: ... and Navigation Virtual Keyboard Figure 3 6 Tools menu To learn more about the virtual keyboard select Help Topics from the Tools menu to open the Windows Touch Keyboard help and support Figure 3 7 Figure 3 7 Help window ...

Page 33: ...in the view finder which is the left hand portion of the screen Gallery Opens a thumbnail gallery of recently taken pictures Exit Closes the camera application and returns to the previous screen Save Displays after a picture is taken Selecting saves the photograph and returns to the view finder Delete Displays after a picture is taken and in Gallery mode Selecting discards the photograph and retur...

Page 34: ...es Photographs are stored on the hard drive and can be retrieved two ways From the Diagnostic Suite select Data Manager from the Home screen then open the Camera Folder From the desktop select My Documents ShopStream Camera Folder 3 7 Wi Fi Setup Certain applications in the ShopStream Diagnostic Suite require wireless Internet connection The wireless network connection status icon is typically ava...

Page 35: ...ion Scanner Operation follow along with step by step basic vehicle scanning operations Stopping Communication and Exiting the Scanner review important Scanner exiting procedures 4 1 Demonstration Program A Scanner demonstration program is provided to help you to become familiar with Scanner operations without connecting to a vehicle Sample data and test results are provided to help you learn the m...

Page 36: ...additional input is needed before proceeding There are three types of on screen messages confirmations warnings and errors Confirmation Messages Confirmation messages inform you when you are about to perform an action that cannot be reversed or when an action has been initiated and your confirmation is needed to continue When a user response is not required to continue the message displays briefly...

Page 37: ...anation of the Scanner toolbar icon operations Table 4 1 Scanner toolbar icons sheet 1 of 2 Name Icon Description Exit Closes the current test and returns you to the menu Back When available returns to the previously viewed screen Custom Allows you to select which parameters are displayed on the screen Alarms Allows you to set an alarm on certain data parameters when the signal goes above or below...

Page 38: ... used for saved files z To create a custom data list 1 Select Custom on the Scanner Toolbar The parameter selection dialog box with all of the parameters selected opens Figure 4 3 2 Select the Deselect All icon to clear the highlights from the screen 3 Create a custom data list by selecting the parameters to be included Highlighting indicates a parameter that displays parameters that are not highl...

Page 39: ...a screen in Graph View format see Graph View on page 31 for details NOTE i Graph View is only available when 16 or fewer parameters the number that can display on a single screen were selected for the custom list Make sure that no more than 16 parameters are highlighted if the screen displays a single graph when the Graph View icon is selected Alarms Alarms are visual indicators alongside a parame...

Page 40: ...ly be set for certain parameters If the Alarm List dialog box is empty no parameters are available and alarms cannot be set Properties The Properties icon on the Scanner Toolbar is used to configure certain characteristics of the parameter graph display Selecting opens a Properties dialog box that allows you to adjust colors settings and sweep Figure 4 5 Figure 4 5 Sample properties dialog box ...

Page 41: ...the graph Values are in sample points or frames of data A frame of data equals one complete transmission of the serial data by the electronic control module Graph View Graph View allows you to simultaneously display up to 16 parameter graphs Figure 4 6 The graphs must first be opened in the data list in order to be included when Graph View is selected from the toolbar The display defaults to a sin...

Page 42: ...e A save movie dialog box displays while data is being saved The movie is saved when the message box disappears Figure 4 7 Sample save dialog box To open saved Scanner data files from the Home screen select Data Manager Scanner Data Folder see Scanner DataViewer Operation on page 155 Print Selecting Print from the toolbar opens a standard Windows Print dialog box Select from the options as needed ...

Page 43: ...be opened into an internet browser z To open a saved print file 1 Minimize the Diagnostic Suite to view the desktop 2 From the desktop select My Documents ShopStream Scanner Data Folder 3 Locate the file you wish to view 4 Double select the file to open it More Whenever the More icon appears on the toolbar it indicates that there are additional options available Selecting the More icon from the Sc...

Page 44: ... Figure 4 10 The dropdown menu closes once a selection is made Figure 4 10 Sample data graph sweep Main Body The main body of the screen varies depending on the stage of operation The main body can show vehicle identification selections the main menu test data instructions troubleshooting information controls and other diagnostic information ...

Page 45: ... Icon Description Snapshot Arms the software to take a snapshot of vehicle data Go To Start Moves to the first frame in the data buffer Pause Suspends data capture and changes to show the Play icon Play Starts or resumes data capture and changes to show the Pause icon Go To End Moves to the last frame in the data buffer Clear Erases data in the data buffer Step Back Moves to the previous frame in ...

Page 46: ...copy of the data currently being viewed Menu options include Save opens a submenu with these options Screenshot saves a graphic image of the current screen Collected Data saves a recording of all the data currently in the buffer plus the number of frames designated after the trigger event see Properties on page 30 Print opens a submenu with these options Screen sends the current screen image to a ...

Page 47: ...ct Accept to close the dialog box and apply the changes Display BEN Selecting opens a screen with the Balco Engine Number BEN of the currently identified vehicle The BEN is used internally for data coordination and you may be asked to provide it to a Customer Care representative for troubleshooting communication problems Help A variety of utilities and additional resources are available through th...

Page 48: ...vehicles Figure 4 14 Sample User s Manuals menu Select Exit to close the Help module and return to the Scanner About Scanner Hardware Version This option opens a dialog box showing the hardware version and other details about the Scanner module A Copy to Clipboard icon allows you to paste the information to a document or e mail About Scanner This option opens a dialog box that shows the software v...

Page 49: ... ID is selected the identification process automatically completes if supported by the vehicle after the vehicle make and year are manually entered 6 Select a System to test Note If the Scan Module is not connected an onscreen message may appear providing connection instructions 7 Select a Test to be performed 4 3 1 Connecting the Scan Module The Scan Module is a wireless device that is connected ...

Page 50: ...yed to enter vehicle information To complete the Instant ID process and continue select Continue from the vehicle confirmation screen Manual ID If Instant ID is not supported the vehicle identification must be manually entered The vehicle identification sequence is menu driven follow the screen prompts to enter the vehicle information To complete the Manual ID process and continue select Continue ...

Page 51: ...Select OK Alternative Vehicle Identification Occasionally you may try to identify a test vehicle that the Scanner does not recognize the database does not support or has some unique characteristics that prevents it from communicating with the Scanner In these instances there is an alternate choice that allows you to establish communication with the vehicle OBDII EOBD Function this function allows ...

Page 52: ...following results are displayed progressively as the modules are scanned The total number of systems modules detected Figure 4 17 Figure 4 17 Code Scan systems analyzed result total Quick reference indicators are used to show system code status Figure 4 17 Green icon a mark No Codes Yellow Triangle icon mark Codes are present Toolbar Function Save Saves the Vehicle System Report as a PDF see Savin...

Page 53: ...splayed in the order they are scanned To view the main menu for a system in the list select the system title Figure 4 18 Figure 4 18 System icon opens Main Menu Select the expand collapse icon Figure 4 19 on the left side of a system category title to expand or collapse a systems DTC list Figure 4 19 Expand Collapse Icon expanded result ...

Page 54: ...formation on SureTrack and common replaced parts graph see SureTrack on page 177 Figure 4 20 Common Replaced Parts graph icon and Fix It icon Global OBDII DTCs Towards the end of the Code Scan Report Global OBDII DTCs are displayed if applicable Figure 4 21 Figure 4 21 NOTE i Some 2005 to 2008 vehicles may not display global OBD II information in the Code Scan list A message will be displayed to i...

Page 55: ... saves the Code Scan results as an PDF file and also attaches the report to the current vehicle record viewable using the Attachments icon from the vehicle record toolbar The PDF file can be reviewed by selecting Data Manager Vehicle System Report Data Folder and then selecting the PDF file see Vehicle System Report Data Folder on page 154 When opened the PDF file displays the Vehicle System Repor...

Page 56: ...om the ECM This selection is found on a Codes submenu for some models Functional Tests provides specific subsystem and Guided Component Tests The tests vary depending on the manufacturer and model Actuator Tests similar to functional tests checks the operation of certain actuators such as solenoid valves and relays Memory Resets allows you to reprogram adaptive values for certain components after ...

Page 57: ...e current ignition cycle MIL SVS or Message Requested displays ECM requests to light the malfunction indicator lamp MIL or service vehicle soon SVS lamp or display a driver information alert Last Test Failed displays a complete list of failed tests Test Failed Since Code Cleared displays a list of tests that failed since the last time codes were cleared from ECM memory If SureTrack optional is act...

Page 58: ...o return to the Codes Menu Freeze Frame Failure Records This selection displays the DTC that was set along with corresponding data when the ECM commanded the malfunction indicator lamp MIL to turn on DTC Status This selection allows you to view the records of a particular DTC z To check DTC status 1 Select DTC Status from the Codes Menu The DTC Status entry field displays and the virtual keyboard ...

Page 59: ...ssage displays if the engine was not cranked or started Data Screens When a Data selection is made the screen displays the data list for the selected module The items available for any ECM vary from one vehicle to another Data is presented in a 2 column format An abbreviated parameter name is at the left of each column and its value is at the right edge of the column Parameters display in the orde...

Page 60: ...Sample data screen Data Graphs Select the Graph icon to open a data graph for that parameter Figure 4 28 Selecting a parameter for graph view moves it to the top of the list Select the Graph icon again to close the graph for that parameter and return to a data list view Figure 4 28 Sample graph view ...

Page 61: ...elect the Properties icon on the Scanner toolbar to open the dialog box 2 Highlight one of the Samples After Trigger options 3 Select the Accept icon to close the dialog box NOTE i You can also adjust the amount of data collected after a triggering event using the Properties icon on the Scanner toolbar See Properties on page 30 for additional information z To set triggers and record a snapshot 1 S...

Page 62: ...ialog box 7 Select Snapshot on the Data Buffer Toolbar to arm the snapshot The Snapshot icon changes color to indicate it has been armed Figure 4 30 Figure 4 30 Sample armed Snapshot icon Once all of the data is compiled data collection pauses and the information is saved as a movie A confirmation screen displays to let you know the name automatically assigned to the saved file and where to locate...

Page 63: ...Properties icon to open the dialog box for the graph you wish to scale 2 From the Graph Properties dialog box Figure 4 32 select Auto Scale On The check mark is cleared from the box and the minimum and maximum fields activate 3 Select either Max maximum or Min minimum to activate that field and open the keyboard 4 Type the desired scale value into the field 5 Select the other field and enter a val...

Page 64: ...uty cycle in 10 increments Reset Tests reset the adaptive or learned values that are stored in the electronic control module Selecting Functional Tests opens a menu of test options that varies by make and model Selecting a menu option either activates the test or opens a submenu of additional choices Follow all screen instructions while performing tests How and what information is presented on the...

Page 65: ... System establishes bidirectional ECM communication 09 Calibration Identification displays the ECM calibration identification numbers 09 Calibration Verification Number displays the ECM calibration 09 In Use Performance Tracking displays a monitoring conditions report 09 Vehicle Identification Number displays the VIN 0A Emissions Related Fault with Permanent Status displays a record of permanent c...

Page 66: ...enced on vehicles of the same model Tests and Procedures explains how to perform certain tests on the specific test vehicle Some tips provide specifications and installation information as well Fast Track Data Scan Normal Values contains information and guidelines on how to validate data readings for certain sensors and actuators live data values are provided NOTE i Troubleshooter appears in a Sca...

Page 67: ...turning off the tool z To exit Scanner and disconnect from a vehicle When disconnecting the Diagnostic Tool from the vehicle make sure the Scanner software is not communicating with the vehicle 1 From a codes or data display screen select the Exit icon on the upper toolbar Figure 4 35 Exit icon The screen goes to the codes or data menu 2 Select the Back icon on the upper toolbar Figure 4 36 Back i...

Page 68: ... and transmits vehicle data to the diagnostic tool The Scan Module operates on 12 or 24VDC vehicle power supplied through the vehicle s data link connector DLC 1 Data cable connector 2 Vehicle power LED green 3 Communication issue LED red 4 Bluetooth LED green 5 Memory card port remove protective hand grip for access 6 Universal serial bus USB jack remove protective hand grip for access Figure 5 1...

Page 69: ...urn on the diagnostic tool IMPORTANT The Scan Module needs to be powered on during the pairing process Connect the Scan Module to a vehicle or to the diagnostic tool using the USB cable Make sure the diagnostic tool has a charged battery or is connected to the AC DC power supply 2 Connect the 26 pin end of the data cable to the Scan Module data cable connector 3 Connect the 16 pin end of the data ...

Page 70: ...tinuing Scan Module serial numbers are also printed on the back of the Scan Module e g 123SMC 987654 6 Select the Scan Module you wish to connect from the results list A search in progress message displays during the pairing procedure Figure 5 3 the Paired Devices screen Figure 5 4 displays once the procedure completes Figure 5 3 Sample pairing in progress message 7 Select the Home icon on the Too...

Page 71: ...hicles Use the supplied DA 4 data cable The 26 pin end of the cable attaches to the data cable connector on the Scan Module The16 pin end connects to the vehicle DLC The cable connectors are secured with captive screws All non OBD II EOBD OBD I compliant vehicles Use the supplied DA 4 data cable with the optional DA 5 adapter and a manufacturer specific adapter The 26 pin end of the cable attaches...

Page 72: ...hat uses Bluetooth technology to transmit vehicle data to the diagnostic tool without a physical connection The working range of the transmitter is about 30 feet 9 14 m Scan Module operations can be impacted when signal interference or some other condition disrupts or impairs the wireless communication network These interruptions are usually temporary and easily repaired Indicators of wireless com...

Page 73: ...ablish a communication link with the vehicle You selected a system for testing that the vehicle is not equipped with such as ABS There is a loose connection There is a blown vehicle fuse There is a wiring fault on the vehicle or in the data cable or adapter There is a circuit fault in the data cable Personality Key or adapter Incorrect vehicle identification was entered Refer to the Vehicle Commun...

Page 74: ...reless connection The red Communication LED flashes on and off when the Scan Module is performing an internal self test and is illuminated continuously if a failure is detected Figure 5 6 Hardware Icon Background Color Condition Action Red Not Paired Pair the Scan Module to the diagnostic tool See Pairing The Scan Module on page 59 for instructions Grey Paired but Not Communicating You may have mo...

Page 75: ...le On Solid the Scan Module is being powered by the vehicle but not communicating with the Diagnostic Tool Flashing the Scan Module is being powered by the vehicle and is communicating with the Diagnostic Tool Communication Off normal state no errors detected On Solid communications error detected Flashing internal self test in process will go out once the test completes Bluetooth Off there is no ...

Page 76: ...nnectivity 1 Disconnect the Scan Module from the vehicle 2 Navigate to the Home Screen on the diagnostic tool 3 Select Exit to close the ShopStream Diagnostic Suite 4 Connect the Scan Module to the vehicle 5 Select the ShopStream Diagnostic Suite icon on the desktop Figure 5 7 Sample ShopStream Diagnostic Suite desktop icon NOTE i The ShopStream Diagnostic Suite can also be started from the Window...

Page 77: ... on the diagnostic tool 2 Select Exit to close the ShopStream Diagnostic Suite 3 Wait for the Scan Module Communication LED to stop flashing 4 Select the ShopStream Diagnostic Suite icon on the desktop The ShopStream Diagnostic Suite should open with connectivity restored Windows Reboot Procedure This method which completely shuts down the diagnostic tool takes several minutes to complete z To reb...

Page 78: ...sition To avoid damaging the Scan Module never turn the ignition switch ON during the update process IMPORTANT To avoid damaging the diagnostic tool or scan module it is highly recommended to connect the AC DC power supply to the diagnostic tool before starting the firmware update process Damage can occur to the scan module if the diagnostic tool power is turned off or the power supply is disconne...

Page 79: ...Module Firmware Update Process USB cable If necessary this alternate firmware update procedure may be used to update the Scan Module firmware IMPORTANT The diagnostic tool must be connected and powered by the AC DC power supply during the Scan Module firmware update process Damage can occur to the Scan Module if the diagnostic tool power is turned off or the power supply is disconnected during the...

Page 80: ... small end of the USB cable into the USB jack on the Scan Module d Plug the large end of the USB cable into one of the USB jacks on the side of the diagnostic tool NOTE i When connected the scan module USB connection status icon background color will change from gray to green 1 Hinged cover 2 USB jack Figure 5 12 Scan Module USB jack 4 Select Scanner from the diagnostic tool Home screen 5 Select O...

Page 81: ...ware A successfully updated message displays once the installation process is complete Figure 5 14 Figure 5 14 Firmware update complete message 6 Select OK to close the message and return to the Scanner function The updated Scan Module is ready to use ...

Page 82: ...s related This mode is also used for testing OBD II EOBD compliant vehicles that are not included in the Scanner databases OBD Direct is a Scanner function and the Scan Module must be connected to the test vehicle and communicating with the diagnostic tool This function only provides generic OBD II EOBD information To access enhanced OBD II EOBD functions select Scanner from the Home screen Option...

Page 83: ...I Code Check This option displays any stored emission related generic DTCs reported by the ECM Selecting opens a submenu with two choices Codes Pending Codes Codes Codes displays a list of current emission related DTCs OBD II EOBD Codes have a priority according to their emission severity with higher priority codes overwriting lower priority codes The priority of the code determines the illuminati...

Page 84: ...lure after additional driving then a DTC is set to indicate a faulty component or system and the MIL is illuminated 6 1 2 Global OBD II Clear Codes This option is used to clear all emission related diagnostic data such as DTC records freeze frame data and test results from ECM memory Although OBD Direct only displays generic OBD II data clearing codes erases all of the stored data including any en...

Page 85: ...pens a menu with the following options Start Communication begins the test session Connector Information provides data link connector DLC location details for most models Manual Protocol Selection allows you to select which protocol to use 6 2 1 Start Communication Use the following procedure to conduct an OBD Direct test session z To perform an OBD Direct Test 1 Select Start Communications from t...

Page 86: ... many ECMs were detected which ECM is communicating and which communication protocol is being used displays Figure 6 5 Figure 6 5 Sample communication message 3 Select Continue and a menu of available tests displays Figure 6 6 Figure 6 6 Sample Start Communication menu 4 Select a test to continue ...

Page 87: ...osis process as it contains information on virtually all common diagnostic trouble code DTC problems and driveability symptoms for most vehicles covered by the vehicle communication software 01 Display Current Data Use this item to display the current emission related data from the selected electronic control module ECM of the vehicle Displayed data includes analog inputs and outputs digital input...

Page 88: ... vehicle Select a test and follow the on screen instructions 09 Read Vehicle Identification This selection displays the vehicle identification number VIN the calibration identification and the calibration verification number CVN of the test vehicle 09 In use Performance Tracking This selection displays the In use Performance Tracking of monitored data It is basically a record of the number of time...

Page 89: ...menu 6 2 3 Manual Protocol Selection A communication protocol is a standardized way of data communication between an ECM and a scan tool Global OBD may use several different communication protocols The scan tool automatically connects to an available protocol which displays on the connection message Figure 6 5 Some vehicles communicate on more than one protocol Use the Manual Protocol Selection op...

Page 90: ...omotive 12V systems do not use this product for Measurement Categories II III and IV Measurement Category I is for performing measurements on circuits not directly connected to MAINS or MAINS circuits an example of a MAINS circuit is 120V AC or 240V AC household or industrial electricity do not connect this product to MAINS or MAINS circuits Do not apply the Black Ground Lead to test points other ...

Page 91: ...file will look like Page Setup allows you to adjust margins and paper orientation Top Level Menus Selecting Top Level Menus opens a list of the following options Features Benefits How To Power User Tests Snap on Automotive Theory Features Benefits Selecting Features Benefits opens a menu page that includes 5 Minute Walk Thru With Demo Board explains how to use the optional demonstration board to g...

Page 92: ...est meter in the live graphing mode with O2S test tips to help you understand the fundamental concepts of O2S diagnostics Test Tips gives on screen instructions for performing specific Guided Component Tests along with drawings and tips 20 Minute Current Ramp Classes provides an introduction to current ramp testing Minute Current Ramp Classes provides an introduction to current ramp testing Theory...

Page 93: ...uently used A toolbar at the top of the screen allows you to custom configure the manufacturer list to display only the makes you frequently service Figure 7 1 Sample manufacturer list z To configure a favorites list 1 Select Configure Favorites on the toolbar A list of selectable manufacturers displays Figure 7 2 Sample Configure Favorites screen 2 Select each manufacturer you want to include sel...

Page 94: ...by selecting Configure Favorites from the toolbar 7 1 3 Identifying a Test Vehicle Exact procedures to identify the test vehicle may vary somewhat by vehicle and market The following procedure which identifies a 2008 Ford Focus for testing the fuel injection system is typical of what to expect z To identify a vehicle for Guided Component Test 1 Select the Guided Component Test Function icon from t...

Page 95: ... Figure 7 5 Sample available component tests list 9 Select a test to continue The identification sequence is now complete refer to the Operations section that follows for details on how to navigate through the Guided Component Test information and perform tests NOTE i If you return to the Home screen and select Scanner or Vehicle History the vehicle identification entered here is carried over Howe...

Page 96: ... and testing time 7 2 1 Component Information Component Information provides details on specific vehicle components to provide a better understanding of the components prior to diagnosis The Component Information screens contain information to assist you with testing The screens are divided in sections to help quickly guide you to the correct information Figure 7 6 Operation provides a general des...

Page 97: ...ow and where to connect the test meter leads and also automatically configures the multimeter or lab scope to perform the selected test Once a test vehicle is identified you can select a component from the available tests list z To select a test 1 Select a component from the list 2 Select TEST to open the list NOTE i More than one selection is available in some instances For example select Ignitio...

Page 98: ... additional information or open an additional window on top of the current screen Hyperlinks display as icons Common hyperlinks are View Meter opens a live meter set up to perform the test in the lower portion of the screen Figure 7 9 Once the meter view is open the Guided Component Test toolbar at the top of the screen is replaced by the Scope Multimeter toolbar which allows you to make adjustmen...

Page 99: ...h View Meter active Figure 7 9 select the Meter icon on the toolbar once and the meter expands to fill the entire screen 2 Select the Meter icon a second time and the meter open as a separate window Figure 7 10 This window can remain open if you switch to the Scan Module and can be accessed from the Windows toolbar at the bottom of the screen You can also resize and reposition the meter window on ...

Page 100: ...d Component Tests require the use of specific leads Information on specific leads and other connecting information displays on the initial test screen Follow the on screen connection instructions in the test procedure to connect the test leads Performing a Test Once you connect the test leads to the vehicle you can proceed with testing z To perform Guided Component Tests 1 Follow the instructions ...

Page 101: ...ple of a MAINS circuit is 120V AC or 240V AC household or industrial electricity do not connect this product to MAINS or MAINS circuits Do not apply the Black Ground Lead to test points other than ground system return vehicle chassis Electrical shock can cause personal injury equipment damage or circuit damage IMPORTANT Maximum rated transient over voltage impulse is 500 volts do not exceed the ra...

Page 102: ...nication loss the Scope Multimeter application is restarted and the Scope Multimeter main menu page is displayed z To setup the Scope Module for remote operation 1 Depress the Scope Module release tab located on the top of the Diagnostic Tool Figure 8 1 Figure 8 1 Scope Module release tab 2 Slide the Scope Module off of the Diagnostic Tool 3 Locate the USB jack on the bottom of the Scope Module Fi...

Page 103: ...ound color of the status indicator icon represents the condition of the connectivity Icon status is shown in the table below NOTE i When the M4 is connected into it s docking station on the rear of the diagnostic tool or is connected to the diagnostic tool with a USB cable remotely the M4 USB connection status indicator lower right of screen is displayed When the M4 is removed from the docking sta...

Page 104: ...Hz Channel 1 4 VDC Full Scale 100mV 400V Do not measure greater than 75VDC VAC Full Scale 100mV 400V Do not measure greater than 50VAC rms Low Amp Probe 20A scale 100mV Amp 40A scale 10mV Amp 60A scale 10mV Amp Connect Low amp Probe to Ch 1 yellow banana jack and to GND input black banana jack See NOTE below Table 8 2 Graphing Multimeter part 1 of 2 Function Range Accuracy Comments Signal Measurem...

Page 105: ...e leads Pull on the plug Ohms 40 Ohm 4 MOhm Fixed scales Low Amp Probe 20A scale 100mV Amp 40A scale 10mV Amp 60A scale 10mV Amp Connect Low amp Probe to Ch 1 yellow banana jack and to GND input black banana jack See NOTE below Table 8 3 Digital Multimeter Function Range Accuracy Comments Signal Measurement Ch 1 yellow banana jack Channel 1 input is referenced to common ground GND black banana jac...

Page 106: ...leads such as the Channel 2 Lead or the Secondary Coil Adapter Lead that require grounding The stackable lead grounds through the non stackable lead and does not need to be connected to the jack on the Diagnostic Tool Channel 2 Lead Figure 8 5 Green Channel 2 lead The shielded green lead Figure 8 5 is used for Channel 2 The lead color matches the color of socket 2 on the Scope Module and the color...

Page 107: ...nd lead is also supplied Figure 8 8 Each clip plugs into the straight end of a channel lead Test Probes Figure 8 9 Test probe Two test probes are included one black and one red Figure 8 9 The test probes plug into the straight end of the test leads Secondary Coil Adapter Lead optional Figure 8 10 Secondary Coil Adapter lead The optional Secondary Coil Adapter lead Figure 8 10 connects to the clip ...

Page 108: ...s accurate and reliable non intrusive testing of ignition coils fuel injectors fuel pumps relays electric motors and parasitic draw The optional Low Amp Current Probe measures current from 10 mA to 60 Amps Figure 8 13 Low Amp Current Probe 8 3 3 Menu Options Scope Multimeter The Menu icon on the Toolbar at the base of the screen opens a menu with the following options Safety Information opens the ...

Page 109: ...p dialog box to adjust trace and display settings Snapshot opens the Snapshot dialog box for selecting how triggered data is saved Ignition opens the Ignition dialog box for setting up to display secondary ignition patterns Help A variety of utilities and additional resources are available through the Help menu User Manual Version Info Activation Status Scope About The User Manual Version Info and...

Page 110: ...f test and to adjust the settings for each channel or trace Main Body of the screen displays test results Options on the toolbar let you select how tests display on the screen Trace Details displays trace settings which can be adjusted or switched through the touch screen Record Playback Control Toolbar allows you to record and navigate through paused data 1 Scope Multimeter Toolbar 2 Main body 3 ...

Page 111: ...tion on the scales When using transducers the pressure being sensed by the transducer is converted into a voltage signal However the values are shown as pressure on the display screen rather than voltage Table 8 4 Scope Multimeter toolbar icons Name Icon Description Back Returns to the previously viewed screen Setup Opens a dialog box that allows you to select personal preferences for viewing and ...

Page 112: ...race Details selection through three states Displayed trace settings are displayed in this mode Expanded trace settings are displayed in a larger format in this mode Off trace settings are not displayed in this mode Adjustments are made by selecting the item to be changed on the touch screen A dash indicates a function that is not selected and an icon indicates an active function Figure 8 15 1 Pea...

Page 113: ...f the scale list selecting opens a dialog box that adjusts the sweep see Sweep Controls on page 109 for details Slope only active when a trigger is set indicates whether the trigger is set to activate on the rising or falling slope of the trace Selecting the slope icon switches the slope The white dash at the bottom of the slope column is used to set the trigger selecting it opens the trigger setu...

Page 114: ...ly however the dialog box must be closed to return to the main window and continue Make a selection to close the dialog box Stop Stops recording data Record Begins recording data Play Recording Plays the data recording in a continuous loop at actual speed Forward 1 Frame Moves to the next frame in the recorded data Step Forward Moves to the next point in the recorded data Position Indicator Record...

Page 115: ...enu options A submenu of scope or meter configuration displays see below for additional information 3 Select a configuration and the Scope Multimeter opens Presets Presets are factory configured meter settings for common component tests Selecting opens a list of available setups Selecting from the list opens the scope multimeter configured to perform the selected test In addition to the factory pr...

Page 116: ...le for testing 4 Channel Graphing Volts DC Volts DC Average Volts AC RMS Ohms Frequency Pulse Width Injector Pulse Width Duty Cycle Low Amps 20 Low Amps 40 Low Amps 60 MC Dwell 60 MC Dwell 90 100 PSI Vacuum 100 PSI Pressure 500 PSI Pressure 5000 PSI Pressure Digital Multimeter Options The following options are available for testing Volts DC Volts DC Average Volts AC RMS Ohms Diode Continuity Low A...

Page 117: ...e IMPORTANT If arrows are displayed in the live voltage values discontinue circuit testing Correct an out of range condition by selecting a scale setting appropriate for the signal being sampled See Trace Controls on page 107 for more information 8 5 3 Scope and Multimeter Setup The following sections explain how to adjust the scope and multimeter for the specific type of signal being sampled Most...

Page 118: ...reversed when checked normal when not checked Coupling AC check when sampling an AC signal uncheck for DC signals Peak Detect use when trying to capture a fast event or signal glitch Filter use when radio frequency interference RFI may be disrupting the signal 9 The scope samples the signal and internally calculates the best way to display it when Auto Find is selected A scale and the vertical pos...

Page 119: ...rn to the scope Trigger Controls Triggering allows you to set the scope so that it only begins displaying a trace once predetermined signal conditions or triggers are met The trigger point is indicated by a plus sign on the scope grid The plus sign can be dragged across the grid with the stylus to roughly position it The trigger controls allow you to precisely position the trigger z To adjust trig...

Page 120: ...er is found the waveform displays If a trigger is not found after about a half second the waveform and a trigger not found message displays Manual if a trigger is found the waveform displays If a trigger is not found nothing displays no waveform and no message 3 Slope sets triggering to the rising top icon or falling lower icon slope of the signal waveform 4 Vertical position moves the trigger pos...

Page 121: ...on details are explained below Four options are available on the submenu Display use to adjust what information displays and how it appears Layout use to set how many traces display and how they display on the screen Units use to adjust time and voltage interval settings Back use to return to the Preferences dialog box or select Exit to close the dialog box and return to the scope Display Settings...

Page 122: ...ay dialog box Show RPM adds an engine speed field at the top of the screen Figure 8 21 Figure 8 21 Sample Show RPM selected Show Digital KV available only in ignition scope displays digital kilovolt readings rather than waveforms on the screen Figure 8 22 Figure 8 22 Sample Show Digital KV selected ...

Page 123: ...box shows which setting is active Use your finger or the stylus to switch between settings 1 window shows all traces on the same screen Figure 8 23 2 windows shows two separate traces in two ways horizontal one below another Figure 8 24 or vertical side by side Figure 8 25 3 windows shows three traces one below another on the same screen Figure 8 26 4 windows shows four traces one below another on...

Page 124: ...114 Scope and Multimeter Operations Operations Figure 8 25 Sample 2 Windows vertical display Figure 8 26 Sample 3 Windows display ...

Page 125: ...x Setup Controls Basic tool settings are adjusted here z To adjust setup controls 1 Select Setup from the Scope Multimeter toolbar The Scope Multimeter Preferences dialog box opens 2 Select Setup from the dialog box A submenu of options displays Back use to return to the Preferences dialog box Units use to set how measurement values display US standard or metric Snapshot use to adjust the percenta...

Page 126: ...ged between US customary or metric The selected radio knobs on the Setup dialog box show which settings are active Figure 8 28 Figure 8 28 Sample Setup Units dialog box Abbreviation Description bar bar inHg inches of mercury kg cm2 kilograms per centimeter squared kPa kilopascal mmHg millimeters of mercury psi pounds per square inch ...

Page 127: ...nt setting highlighted Select a icon then select Back or Exit to close the dialog box Figure 8 29 Sample Snapshot dialog box Refer to Trigger Controls on page 109 for information on how to setup a trigger Ignition The Ignition tab of the Setup dialog box is used to configure the scope for displaying secondary ignition patterns There are two main selection fields Type and Cylinders and the fields v...

Page 128: ...elect the Firing Order If testing an Other system select the RPM Factor Scroll through the list of available choices using the up and down arrows below the displayed firing order or RPM factor 6 This step also varies depending upon the type of ignition system On a Standard or Direct system choose between Coil and Plug for the Number 1 Trigger On a waste Spark system select the polarity of the firi...

Page 129: ...s the current setup values as a preset Save Single Frame saves the data currently on the screen only Save All Frames saves the current screen plus all the data stored in the buffer z To save a file or configuration 1 Select File from the toolbar 2 Select a save option from the dialog box Figure 8 32 Sample file setup dialog box The Save As dialog box and the virtual keyboard open 3 Use the keyboar...

Page 130: ...ing Print from the toolbar opens a standard Windows Print dialog box set up to print the current screen A printer must be connected and setup on the Diagnostic Tool If not the Add Printer Wizard opens and guides you through the procedure Select from the menus as needed ...

Page 131: ...e source Searching for repair information is easy as the search process is based on vehicle components so it matches the repair process Simply look up a component and ShopKey Pro returns only the relevant repair information including TSBs component location specifications operating values removal and installation procedures wiring diagrams and more Listed below are a few of the main features that ...

Page 132: ...l wrapped in an interactive community ShopKey Pro Vintage ShopKey Pro Vintage includes an extensive library of engine and chassis repair information along with wiring diagrams and other information for vehicles back to 1960 Contact your Snap on representative to learn more about ShopKey Pro or visit the following web pages Snap on Diagnostics ShopKeyPro Page ShopKeyPro com ShopKey Pro Training skt...

Page 133: ...feature allows you quickly access the following OEM information Engine oil service reset procedures Engine oil specifications In addition you can perform engine oil service resets using the diagnostic tool if supported NOTES i Oil Specs and Resets coverage includes domestic and import cars light trucks and vans Coverage is limited to vehicles sold through dealerships only in the United States All ...

Page 134: ... icon Figure 10 1 then select the Oil Specs and Resets menu option then proceed to Step 1 From within a current Scanner session select Oil Specs and Resets from the Select System menu Figure 10 2 then proceed to Step 3 Figure 10 1 Quick Lookups Icon and menu screen Figure 10 2 Scanner System Menu Oil Specs and Resets Option Home Desktop Menu TSB Change Vehicle View Record Hardware Status Scanner O...

Page 135: ...vice interval reset instructions for the manual reset of the oil service indicator Functional Reset if supported by the vehicle Opens the vehicle specific functional reset menu allowing you to use the diagnostic tool to reset the oil service indicator NOTE i Not all vehicles may support on board diagnostic tool reset capabilities or provide reset instructions or specifications 10 2 1 Fluid Capacit...

Page 136: ...t indicator using on board vehicle functionality e g instrument cluster controls accelerator pedal information or media center controls multi function switch etc Special notes and or instructions Theory of operation Use the scroll bar to scroll up down to view all of the information The following is an example Figure 10 4 of typical oil service reset instructions Instructions and screens will vary...

Page 137: ...sage may display Functional Reset is not available for this vehicle if not supported or the Functional Reset icon may not be displayed in the toolbar Service interval reset menu titles will vary by manufacturer 1 Select the Functional Reset icon from the toolbar The Scanner function opens to the service interval reset menu for the selected vehicle 2 Select the applicable menu option s to perform t...

Page 138: ...ected to a wireless network with internet access If you experience a wireless network connection loss TSBs data will not refresh and or may cause the program to stop To continue use you must re establish your internet connection z Accessing TSBs when a vehicle is previously identified When a vehicle has been previously identified you can access TSBs by selecting the TSBs icon from the toolbar menu...

Page 139: ... from the Home screen Figure 10 7 Figure 10 7 Quick Lookups Icon and Change Vehicle Icon 3 Select TSBs from the menu 4 Follow the screen prompts and select the vehicle Year Manufacturer and Model NOTE i To create a favorites list see Creating a favorites list on page 132 5 Confirm the vehicle press OK To select TSBs see Using the TSBs function on page 130 Home Desktop Menu TSB Change Vehicle View ...

Page 140: ...the list by category TSBs and other service related information are categorized by system and components 1 Select a category from the list or perform a search using keywords Figure 10 8 Typical TSB list display 1 Search Box 2 Recalls 3 Categorized TSBs Information When a category is selected the results links are displayed Figure 10 9 A description publish date and OEM reference number are provide...

Page 141: ... view all the contents of the window Typical TSBs information may include Vehicles involved Service notes Symptoms and Conditions Diagnosis and Repair Procedures Parts Required Time Allowances Figure 10 10 Typical TSBs display window Selecting the Print icon opens the print preview screen Figure 10 10 see Printing TSBs on page 134 ...

Page 142: ...rom the Vehicle Manufacturer selection window select Configure Favorites from the menu The vehicle manufactures selection window opens Figure 10 11 2 Select highlight the vehicle manufactures to include in your custom list 3 Select Save Figure 10 11 Typical Configure favorites window ...

Page 143: ...ecs and Resets Selecting Print from the toolbar will open the selected document Fluid Capacity Reset Instructions etc in the print preview window The following image Figure 10 12 shows a typical Oil Specs and Resets document in the print review window Figure 10 12 ...

Page 144: ...ning a TSB file select Print from the window to open the selected document in the print preview window Figure 10 13 Figure 10 13 TSBs print icon The following image Figure 10 12 shows a typical TSB document in the print preview window Figure 10 14 TSBs print preview window ...

Page 145: ...y Toolbar 2 Main Body Records List Figure 11 1 Vehicle records list screen 11 1 1 Vehicle History Main Body Records List The main body of the screen lists all of the available vehicle records By default records are shown in the order in which they are entered However you can resort them by any of the categories shown as column headings You can also resize the individual columns z To sort records 1...

Page 146: ...ehicle record on the records list screen 2 Select Activate from the toolbar The Activate icon is removed from the toolbar once a vehicle has been selected 3 Select the Home icon The Home screen displays with the activated vehicle shown on the toolbar 4 Select any Function icon on the Home screen to begin testing Table 11 1 Toolbar icons Name Icon Description Back Returns to the previously viewed s...

Page 147: ...ehicle ID information is captured slightly different across the different functions e g Scanner Guided Component Tests etc as some functions may capture more less information during the process Selecting the Other Vehicle ID button opens a listing of the captured vehicle ID fields from each applicable function If more than one function was used to ID the vehicle you are given the option to use tha...

Page 148: ...or use the Select All or Deselect All options to remove all records Figure 11 3 Figure 11 3 Search and Show All Selecting Search opens a dialog box that allows you to search vehicle records by category You can search for data in the following categories Year Make Model Color Customer License State Technician z To search 1 Select Search from the toolbar 2 Enter the search criteria in the text field...

Page 149: ...s list screen with only the records found in the search criteria showing 4 Select Show All on the toolbar to restore the complete vehicle records list Settings Use Settings to determine which categories display on the vehicle records list screen Selecting the Settings icon opens a vehicle history category display menu z To change Settings 1 Select Settings to open the menu Figure 11 5 Sample Setti...

Page 150: ...ory Operations Screen Layout 2 Select or deselect the desired categories Highlighted items do not display Non highlighted items display 3 Select OK on the toolbar to accept the changes and return to the previous screen ...

Page 151: ...y of the saved file when available and the preview panel on the lower right displays an image if the selected file is a graphic 1 Data Manager Toolbar 2 Folders Panel 3 Preview Panel 4 Information Panel Figure 12 1 Sample Data Manager main screen The main screen includes folders for saved files from the various modules Camera Folder contains photographs taken with the built in camera See Image Vie...

Page 152: ...turns to the Data Manager main screen Up Moves the items displayed in the folders panel up one level in the file structure Open Opens the highlighted folder or file New Creates a new folder Delete Moves the highlighted file or folder to the recycling bin Rename Opens a dialog box and the virtual keyboard for renaming the selected file or folder Save The Save function is not implemented at this tim...

Page 153: ...olbar 12 3 2 Up This icon reflects the items shown in the folders panel of the screen up in the file structure one level at a time For example one tap of the Up icon when viewing the contents of the Scanner Data Folder returns you to the main screen A second tap would display the contents of the My Documents folder 12 3 3 Open The Open icon is only active displays in color when an item in the fold...

Page 154: ... return to the previous page 12 3 4 New The New icon allows you to create a new folder This option is only available when the icon displays in color z To create a new folder 1 Select the New icon on the toolbar The New Folder Name dialog box opens Figure 12 3 2 Select the entry field on the dialog box to open the virtual keyboard 3 Type a name for the new folder using the virtual keyboard 4 Select...

Page 155: ...s to delete the file or Cancel to exit z To delete an item 1 Select to highlight the item or folder to be deleted 2 Select the Delete icon on the toolbar A confirmation message displays Figure 12 4 Figure 12 4 Sample delete confirmation message 3 Select OK to delete the selected item and return to the previous page The Cancel icon returns you to the previous page without deleting the selected item...

Page 156: ...Select the Rename icon on the toolbar The New Name dialog box opens Figure 12 3 Figure 12 5 Sample new name dialog box 3 Select the entry field on the dialog box to open the virtual keyboard 4 Type the new name into the entry field using the virtual keyboard 5 Select the OK icon to change the name and return to the previous page The Cancel icon returns you to the previous page without changing the...

Page 157: ...igure 12 3 Figure 12 6 Sample Properties dialog box without the virtual keyboard 3 Type a new name into the field using the virtual keyboard if you want to rename the file 4 Use either the virtual keyboard or the dropdown menus to fill in the Year Make Component and Condition fields 5 Select the OK icon to change the name and return to the previous page The Cancel icon returns you to the previous ...

Page 158: ...ystem default email client Refer to Windows Help for instructions on setting your default e mail client For an example on how to setup an e mail client see E mail client installation and setup Example on page 149 1 From the Data Manager main screen select a file from within one of the folders e g Camera Scanner Data Scope Multimeter etc In this example Figure 12 7 a Vehicle Systems Report was chos...

Page 159: ... 5 Select the Send icon to send the e mail NOTE i You must have an Internet connection to send e mail z E mail client installation and setup Example The following instructions are intended as a guide only as e mail client setup procedures vary 1 Download an email client e g Mozilla Thunderbird Figure 12 9 Figure 12 9 attachment ...

Page 160: ...ager Operations Operations 2 Install the software following the screen prompts Figure 12 10 Figure 12 10 3 Continue through the setup If available choose set as my default mail application Figure 12 11 Figure 12 11 ...

Page 161: ...t Figure 12 12 Figure 12 12 5 Enter your e mail information as required Figure 12 13 NOTE i E mail client configuration settings should automatically be set during installation If problems arise with the setup and manual configuration is needed refer to the e mail client help information and the Windows help information Figure 12 13 ...

Page 162: ...sword to allow the client to continue the setup with your provider Figure 12 14 Figure 12 14 7 Follow the screen prompts to allow the client to link to your email address 8 Once the client has successfully linked to your address you can begin using the new e mail client software on the diagnostic tool Figure 12 15 Figure 12 15 ...

Page 163: ...page 153 for additional information 12 4 1 ShopStream Connect Data files saved on your diagnostic tool are designed and intended to be reviewed using the Data Manager functions as described earlier An alternative method can be used to review select data files on a PC using ShopStream Connect ShopStream Connect is PC based program that allows you to manage view and print data files using a PC ShopS...

Page 164: ...oor Module Passenger Codes 0 Heating Air Conditioning Codes 0 Rear Auxiliary Climate Control Codes 0 Rear Heating Air Conditioning Codes 0 Instrument Panel Cluster Codes 0 Passenger Presence System Codes Codes 2 Radio Codes 0 Seat Module Codes 0 Suspension ESC Codes 0 Theft Deterrent Codes 0 Tire Pressure Monitor Codes 0 Date 1 11 2017 OBDII Codes 4 Engine All Powertrain Codes Codes 4 P0101 Mass A...

Page 165: ...ved Scanner data files select the Scanner Data Folder menu option from the Data Manager main menu Scanner DataViewer Opens pids scm scs scp and spm file extensions 1 Menu bar 2 Display toolbar 3 Graph display 4 Properties icon 5 Vertical Scroll bar 6 Zoom controls 7 Slider bar 8 Navigation toolbar 9 Parameter text list 10 Parameter configuration tabs Figure 12 18 Scanner Data Viewer ...

Page 166: ...ngs include print as graphs or text which pids to include number of pids per page display colors and the text font Figure 12 19 Figure 12 19 Pids print settings z To print 1 Select the desired pids A checked box indicates the pid will be printed Select again to deselect the pid 2 Select Change to modify the font this opens a standard Windows font dialog box a Modify the font as desired b Select OK...

Page 167: ... displayed on the screen Figure 12 21 Figure 12 21 Scanner DataViewer View menu Select from the following menu options Text Only shows all parameters and their values as text only Graphs Only shows all parameters as graphs only Text and Graphs shows all parameters and their values as text in the left panel of the screen and shows them as graphs in the right panel of the screen ...

Page 168: ...to open a color palate Sweep use to adjust the number of data frames that appear on the screen zoom in or out highlight and type in the desired number Reset Colors use to restore the default color settings Data Item use this pulldown menu to select individual graphs for modification Auto Scale minimum and maximum Y axis values automatically adjust to the signal when the box is checked uncheck the ...

Page 169: ...provides the following controls Figure 12 23 Exit closes Scanner DataViewer Hide PID List toggles display between parameter text and graph views Display Views 1 to 16 determines how many graphs display at a time Scale switches the scale values shown to the left of the graph off and on Sweep switches the sweep values shown below the graph off and on Figure 12 23 Display toolbar ...

Page 170: ... multiple steps 2 Step Back Allows backward movement in singular steps 3 Play Select to play 4 Step Forward Allows forward movement in singular steps 5 Skip Forward Allows forward movement in multiple steps 6 Pause Select to pause playback Figure 12 24 Playback controls Zoom Controls The zoom controls allow you to incrementally increase or decrease the screen magnification Figure 12 25 Figure 12 2...

Page 171: ...During playback the number displayed on the left side of the slider bar indicates the current position of the cursor in the data file The cursor can be repositioned during playback or when paused by selecting and dragging Use the scroll bar right side to vertically scroll through the parameter list and graphs 1 Cursor 2 Scroll bar 3 Slider bar Figure 12 26 ...

Page 172: ...ized by selecting and dragging parameters from the text list or graph display to a different location in the text list or in the graph display Figure 12 27 The highlighted parameters in the text list indicate which parameters are displayed as graphs NOTE i The parameter text list is sortable by name and value Select Name or Value at the top of the list to change the sorted view Figure 12 27 ...

Page 173: ...meter configuration tabs allow you to choose between displaying all available parameters Complete List or only those from a Custom List Figure 12 28 z To customize the parameter list 1 Select the Custom List tab Figure 12 28 2 Select Edit List in the custom window 1 Edit List 2 Custom List tab Figure 12 28 ...

Page 174: ...re 12 29 3 Select the parameters to include in your custom list Select All and Deselect All controls are also available to assist in the selection process Figure 12 29 Creating a custom parameter list 4 Select Save Exit to close the window Only the parameters selected in your custom list are displayed ...

Page 175: ...scope file is selected it opens and displays in the Scope File Viewer The Scope File Viewer is intended to be used to review scope and meter files originally captured on a diagnostic tool Some features control icons of the Scope File Viewer may not be available grayed out This is normal as those features are only applicable when viewing live data on a diagnostic tool The Scope File Viewer screen i...

Page 176: ...er Operations Image Viewer 12 9 Image Viewer The Image Viewer allows you to open and view image files and screenshots Figure 12 31 1 Exit closes the Image Viewer 2 Print prints the image 3 Captured Screen Image 3 1 2 ...

Page 177: ...p of the screen is used to adjust screen magnification and to exit Help Table 13 1 Help toolbar icons Name Icon Description Back Closes the help file and returns you to the previously viewed screen Zoom Incrementally increases the screen magnification Zoom Incrementally decreases the screen magnification Reset Restores the default screen magnification Previous Page Moves back one page in the docum...

Page 178: ...remotely while working on a vehicle These devices need to be paired or synchronized the first time they are used together Other devices such as the M4 Scope Module are paired using a USB connection 14 1 1 Checking Paired Devices z To check the devices paired to your diagnostic tool 1 Select System Settings Paired Devices The paired devices screen opens Figure 14 1 The Paired Devices screen lists a...

Page 179: ...AC DC power supplies It is highly recommended that both devices be powered by their respective AC DC power supplies during the paring operation The two devices to be paired should also be in close proximity to each other and in an area that is relatively free of radio frequency interference NOTE i The M2 Scope Meter can only be paired with one diagnostic tool at a time If the M2 Scope Meter is pai...

Page 180: ...stem Settings icon on the Home screen of the diagnostic tool 8 Select Paired Devices from the menu 9 From the Paired Devices menu select Add from the toolbar 10 When prompted select OK from the toolbar The diagnostic tool searches for compatible wireless devices then displays the results The M2 Scope Meter is typically listed as e g M2 plus six digits of the unit s serial number 11 Select the M2 S...

Page 181: ...ch to the oscilloscope position 14 Press and hold the F1 key to open the alternate menu 15 Press the F4 key once to turn off disable Bluetooth Discovery mode The F4 field on the screen switches to normal video black on white when the Bluetooth Discovery mode is inactive Figure 14 6 Once the M2 Scope Meter is initially paired with the diagnostic tool additional pairing is not necessary Although the...

Page 182: ...sents the condition of the wireless connectivity Icon status is shown in the table below P6 7 872 7 9 9 LY 7 I JTQMBZ Hardware Icon Background Color Condition Action M2 Scope Meter Red Not Paired Pair the M2 to the diagnostic tool See Paring the M2 Scope Meter Optional Equipment on page 169 for instructions Grey Paired but Not Communicating You may have moved out of range Move the M2 closer to the...

Page 183: ...tem Settings menu select Shop Information The Shop Information dialog box opens Figure 14 7 Figure 14 7 Sample Shop Information dialog box 3 Select within any of the information fields and the virtual keyboard opens 4 Use the virtual keyboard to fill in the Shop Information form As an alternative you can connect a USB keyboard to a USB jack on the diagnostic tool and use it to enter information in...

Page 184: ...lose the virtual keyboard and review the information once all the fields have been filled in 6 Select OK from the toolbar to save the Shop Information or Cancel to close the Shop Information dialog box without saving The Shop Information screen closes and the screen returns to the System Settings menu ...

Page 185: ...saved data The following types of data are backed up ShopStream Data saved movie data files Lab Scope Settings presets Vehicle History Records and Favorites z To Backup Information 1 From the Home screen select System Settings 2 From the System Settings main menu select Data Backup Backup The destination drive dialog box opens Figure 14 9 3 Select a drive destination NOTE i Drive designations e g ...

Page 186: ...nformation z To perform a data Restore 1 From the Home screen select System Settings 2 From the System Settings main menu select Data Backup Restore The restore file confirmation dialog box opens Figure 14 10 3 Select Continue Figure 14 10 The Windows restore backup file path dialog box opens 4 Select the backup file file extension sna from your backup file location 5 Select Open to restore the ba...

Page 187: ...Pro 15 1 Getting Started Using SureTrack NOTE i You must have the current software version installed on the diagnostic tool and a Wi Fi Internet connection to use SureTrack SureTrack information is accessible in two ways From within the Scanner Function The SureTrack CRP graph along with Real Fixes and Tips are provided when viewing codes from within the Scanner function see Using SureTrack in the...

Page 188: ...and a Fix It icon Figure 15 1 Selecting the Fix It icon displays the following SureTrack menu options Common Replaced Parts Graph Dashboard Feature Information 15 2 1 Common Replaced Parts Graph The Common Replaced Parts graph Figure 15 1 shows the percentage of verified fixes using the parts listed derived from the total number of repairs by mileage The example below indicates that based on 41 re...

Page 189: ...ion about the current DTC describing code setting conditions possible symptoms system operation and possible solutions Figure 15 2 In addition other reference links may be provided such as schematics and illustrations Figure 15 2 Fix It DTC Information Menu options are also provided for the following Related Tips opens a list of tips that may include information that is related to the current DTC ...

Page 190: ...may be caused by a Wi Fi connection issue or if you do not have the current software upgrade installed Loading content from SureTrack indicates SureTrack information is being updated from the SureTrack database A new diagnostic software upgrade is available See your sales representative for details indicates your access to SureTrack will be expiring soon and you should contact your sales represent...

Page 191: ...k Account on page 181 Have a current SureTrack Authorization Code see Finding your SureTrack Authorization Code on page 183 Have a Wi Fi Internet connection Have the current software version installed on the diagnostic tool See your Snap on Representative for information Creating a SureTrack Account If you are a new member do not have an existing SureTrack account you will need to complete the onl...

Page 192: ...ro Figure 15 6 4 5 6 7 X 8 9 Choose 3 security questions 10 Find the SureTrack Authorization Code on your sales receipt 12 digit alpha numeric code e g 123ABCAP4 US 2 3 Enter all required information See Finding your SureTrack Authorization Code on the next page ...

Page 193: ...P4 US Figure 15 8 NOTE i If you are currently in the Software Subscription program you will receive your SureTrack authorization code by mail upon the new software upgrade release Subscription software upgrades are installed using the Subscription Upgrade Manager program installed on your diagnostic tool 11 13 Enter the SureTrack Authorization Code Enter all required information scroll down 12 Cli...

Page 194: ...ount on page 185 15 3 2 Logging In existing active account z To log in to your active existing account 1 Navigate to the login page on shopkeypro com by Selecting the SureTrack icon from the Home screen If required enter vehicle identification information as prompted any vehicle can be used if a vehicle is not active Or Visit shopkeypro com using a web browser 2 Enter your username and password Fi...

Page 195: ...in screen 3 On the renewal login screen enter the NEW SureTrack authorization code found on your software upgrade sales receipt See Finding your SureTrack Authorization Code on page 183 for additional information 4 To complete the login follow the screen prompts 15 4 About Upgrade Reminder Messages As a reminder to keep your software current and retain your access to SureTrack software upgrade rem...

Page 196: ...hen connected to the Internet the SST automatically checks for new software updates This automatic check also occurs every time the diagnostic tool is turned on If a software update is available the SST will download it The SST is a low priority program that only downloads software updates when unused bandwidth is available If other programs are running that communicate over the Wi Fi network such...

Page 197: ...ows you to check the status of an active download Settings provides SST program options Turn on off automatic software installation Applies only for SST program updates The default setting is on box checked Set the hourly interval for the SST to check for software updates choose number 2 to 168 Applies to SST program updates and diagnostic tool software upgrades updates The default interval is 4 h...

Page 198: ...ly using the diagnostic tool Download times will vary as they are dependent on the file size of the upgrade some upgrades may exceed 3Gb and your connection speed It is suggested that you start the download at the end of your day and let it run overnight It is also suggested that you ensure a download of this size is within the available data allowance of the Internet connection or data plan being...

Page 199: ...lable message displays Select the message to close it If updates are found they will automatically begin to download Figure 16 5 Figure 16 5 Typical Downloading update window NOTE i The percentage status bar may not always be displayed while downloading Figure 16 5 3 During an active download two options are available Minimize closes the message box The download continues as a background task and ...

Page 200: ...ion is interrupted during a download the download is suspended and a network unavailable message displays The message disappears and the download resumes automatically once the Internet connection is restored 16 3 Installing Software Updates When a software update is ready for installation an installation update message will appear Figure 16 6 You can select the message or the SST icon from the sy...

Page 201: ...e ShopStream Diagnostic Suite should remain closed until the software installation has completed 4 Follow the on screen instructions to complete the installation 5 After the installation is complete open the ShopStream Diagnostic Suite application 6 If applicable select Scanner from the Home Screen If a Scan Module firmware update has been received a Scan Module firmware update message will displa...

Page 202: ...tact information at the front of this manual NOTE i If applicable before installing a software upgrade have your Scan Module and USB cable available The software upgrade may include firmware updates that need to be installed to the Scan Module z To install a software upgrade 1 Select the software upgrade available message Figure 16 8 or the SST icon from the system tray Figure 16 8 Typical upgrade...

Page 203: ...eam Diagnostic Suite should remain closed until the software installation has completed 4 Follow the on screen instructions to complete the installation 5 After the installation is complete open the ShopStream Diagnostic Suite application 6 If applicable select Scanner from the Home Screen if a Scan Module firmware update has been received a Scan Module firmware update message will display proceed...

Page 204: ...the Touch Screen The touch screen can be cleaned with a soft cloth and a mild window cleaner IMPORTANT Do not use any abrasive cleansers or automotive chemicals on the touch screen 17 1 3 Battery Service Follow all safety guidelines when handling the battery pack 51 1 Risk of electric shock Prior to recycling the battery pack protect exposed terminals with heavy insulating tape to prevent shorting...

Page 205: ... Do not expose the battery pack to excessive physical shock or vibration Keep the battery pack out of reach of children Do not use a battery pack that appears to have suffered abuse or damage Charge the battery pack in the appropriate charger only Do not use a battery charger that has been modified or damaged Use the battery pack for the specified product only Store the battery pack in a cool dry ...

Page 206: ...replace the battery pack 1 Loosen the two battery pack screws 2 Carefully tilt the battery pack up from the bottom and then remove it 1 Battery Pack 2 Battery Pack Screws 2 Figure 17 1 Battery pack location 3 In the opposite manner of removal insert the new battery pack into position then tilt it down into place making sure it is fully seated NOTE NOTE i Do not overtighten the battery pack screws ...

Page 207: ...ling Corporation RBRC at http www rbrc org or http www call2recycle org or call 1 800 822 8837 USA Products bearing the WEEE logo Figure 17 2 are subject to European Union regulations Figure 17 2 sample WEEE logo NOTE NOTE i Always dispose of materials according to local regulations Contact your sales representative for details 17 1 4 Calibrating the Touch Screen The touch screen can be calibrated...

Page 208: ...the stylus follow the screen prompts and tap on the center of the cross hairs as they appear at each corner on the screen Figure 17 4 NOTE NOTE i To achieve the best results it is recommended to use the capacitive stylus when performing the touch screen calibration Figure 17 4 Calibrating the Touch Screen 5 Select OK to close the dialog boxes once the calibration is complete 5P DBMJCSBUF UIF TDSFF...

Page 209: ...he Touch Screen on page 194 for additional information Work in a well lit area Minimize dust work in an area with minimal air movement turn off fans or air conditioning etc 1 Thoroughly clean and dry the touch screen See Cleaning on page 194 for additional information 2 Peel the rear mask Tab 1 approximately 1 in Figure 17 5 2 54 cm away from one edge of the protector Do not remove the front mask ...

Page 210: ...st To peel back the protector once it is in place use a small piece of cellophane tape stuck to a corner of the front mask to lift the edge 5 Once the protector is in place and air bubbles are removed slowly remove the front mask Tab 2 Figure 17 6 Lightly hold the protector in place under Tab 2 when you start to remove the front mask Figure 17 6 Removing front mask Tab 2 6 To complete the applicat...

Page 211: ...s tip thread it on clockwise until seated Style B Figure 17 8 To remove unthread the collar counterclockwise To install a new stylus tip remove the old tip from the shaft and install a new tip then thread the collar on clockwise until seated Stylus tips are available as optional equipment contact your sales representative to order IMPORTANT Do not overtighten the stylus tip Figure 17 7 Replacing s...

Page 212: ... Tool 2 Wait for the Press the S button to run Snap on System Restore message to display then Press the Shortcut S button A progress indicator displays while the program loads 3 Select OK from the confirmation message A progress indicator displays while the files are being restored 4 Select OK from the confirmation message The Diagnostic Tool shuts down then reboots and the system recovery portion...

Page 213: ...come worn or damaged Contact your sales representative for replacement parts z To replace the protective handgrip 1 Disconnect the data cable and any other cables if attached to the Scan Module 2 From the bottom of the Scan Module gently lift up and out on one side of the handgrip to free it from Scanner housing 3 Repeat step 2 to loosen the other side of the handgrip 4 Lift the handgrip off of th...

Page 214: ...nent information 86 87 connecting to a vehicle 39 90 Connector Information 79 D Data display 46 49 Data Manager 141 operations 147 148 properties 147 screen layout 141 toolbar 142 data parameters displaying 46 47 delete 137 demonstration programs 25 Diagnostic 3 diagnostic connector 79 location 79 Diagnostic trouble codes DTCs 42 diagnostic trouble codes DTCs 46 digital meter 96 97 Display Device ...

Page 215: ...erties 30 R readiness monitors 74 recording data 103 Repair Information 121 reset tests 54 S Safety v Scale 33 Scan Module introduction 9 specifications 8 10 Troubleshooter 77 wireless communication 10 39 Scanner actuator tests 46 alarms 29 checking codes 73 cleaning 203 clear codes 46 74 Codes menu 42 codes menu 46 47 49 communication protocol 79 component tests 54 custom data list 28 29 data 49 ...

Page 216: ...hicle History 136 toolbar record playback controls 103 Scanner 28 Touch 15 16 Touch Screen 15 Touch screen calibration 194 Touch Screen Gestures 16 trigger condition 52 Triggers setting 51 Trouble codes See Diagnostic trouble codes DTCs trouble codes See diagnostic trouble codes DTCs Troubleshooter 46 55 56 77 Troubleshooter software See software U Units Setup 116 V variable control tests 54 Vehic...

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