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Snap-On Versus Edge, User Manual

Introducing the Snap-On Versus Edge - a powerful diagnostic tool designed to streamline automotive troubleshooting. Simplify your troubleshooting process with our comprehensive User Manual, available for free download on our website. Unlock the full potential of your product now - visit manualshive.com to access your manual and get started.

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117

Chapter 10

TSB (Technical Service 
Bulletins)

The TSB (Technical Service Bulletins) function can provide the following (if available) for the 
identified vehicle:

•

Original Equipment Manufacturer (OEM) Technical Service Bulletins, Recalls and Campaigns

•

National Highway Traffic and Safety Administration (NHTSA) recalls

•

Technical Tips and Service News Information from select manufacturers

•

Updated Service Information

•

Updated Part Numbers and Components

NOTES:

i

 — TSB coverage includes domestic and import cars, light trucks, and vans. 
      Coverage is limited to only vehicles sold through dealerships in the Unites States.

—  To use the TSB feature you MUST have the current software upgrade installed on your 
      diagnostic tool and be connected to a wireless network with internet access.

—  If you experience a wireless network connection loss, TSB data will not refresh and/or may
     cause the program to stop. To continue use, you must re-establish your internet connection. 

z

Accessing TSBs (when a vehicle is previously identified):

When a vehicle has been previously identified, you can access TSBs by selecting the 

TSB icon

 

from the toolbar menu (

Figure 10-1

). The TSB icon on the toolbar menu becomes active (icon 

displays with red safety symbol) after a vehicle has been identified. See 

Vehicle Identification

 on 

page 39 for additional information on identifying a vehicle.

To select TSBs, see 

Using the TSB function:

 on page 119. 

Figure 10-1 TSB Icon on toolbar menu (active)

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Summary of Contents for Versus Edge

Page 1: ...User Manual ZEEMS330A Rev B ...

Page 2: ...ncreases in any way the liability to the customer or to third parties Snap on reserves the right to make changes at any time without notice IMPORTANT Before operating or maintaining this unit please read this manual carefully paying extra attention to the safety warnings and precautions Contact Information North America Websites Snap on Diagnostics and Information http diagnostics snapon com Softw...

Page 3: ...n outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help CAUTION You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment FCC RF Radiation Exposure Statement 1 This transmitter must not be co located or operat...

Page 4: ...re capabilities superior performance and runs on a special version of the Microsoft Windows 7 operating system DO NOT install another operating system on this diagnostic tool The modification or installation of a different OS or OS version will damage the diagnostic tool and void its warranty ...

Page 5: ... variations in the products that can be tested with this instrument we cannot possibly anticipate or provide advice or safety messages to cover every situation It is the responsibility of the automotive technician to be knowledgeable of the system being tested It is essential to use proper service methods and test procedures It is important to perform tests in an appropriate and acceptable manner ...

Page 6: ...rate or minor injury to the operator or to bystanders Safety Message Conventions Safety messages are provided to help prevent personal injury and equipment damage Safety messages communicate the hazard hazard avoidance and possible consequences using three different type styles Normal type states the hazard Bold type states how to avoid the hazard Italic type states the possible consequences of no...

Page 7: ...ncy Shutdown 11 Turning On 11 Turning Off 11 Sleep Mode 12 Emergency Shutdown 12 Shortcut S Button 13 Configure Shortcut S Button 14 Advanced menu selection 14 LED Indicator 15 Basic Navigation 15 Touch Screen and Stylus 15 Starting the ShopStream Diagnostic Suite Program 17 Home Screen Layout 17 Function Icons 18 Toolbar 19 Windows Taskbar 21 Virtual Keyboard 21 Camera Operation 23 Operating the ...

Page 8: ...Direct Operations 66 OBD Health Check 67 Global OBD II Code Check 67 Global OBD II Clear Codes 68 Readiness Monitors 68 MIL Status 69 OBD Diagnose 69 Start Communication 69 Connector Information 73 Manual Protocol Selection 73 Chapter 7 Guided Component Test Operations 74 Vehicle Identification 74 Menu Options Guided Component Test 75 Creating a Favorites List 77 Identifying a Test Vehicle 78 Oper...

Page 9: ...129 New 130 Delete 131 Rename 132 Properties 133 More 133 Saved File Structure 134 Scanner DataViewer Operation 135 Menu Bar 136 Display Toolbar 139 Navigation Tools 140 Customizing the Display 142 Customizing the Parameter List 143 Saving Files 144 ShopStream Connect 144 Chapter 13 Help Operations 145 Using the Help Toolbar 145 Chapter 14 System Settings Operations 146 Paired Devices 146 Checking...

Page 10: ...e Experts 168 Enter a Tip 170 Add Waveform PID Graph 170 My Profile 170 Support 170 Chapter 16 ShopStream Update Tool SST 171 Basic Operation 171 Manual Download 173 Installing Software Updates 175 Installing Software Upgrades 177 Chapter 17 Maintenance 179 Diagnostic Tool 179 Cleaning 179 Cleaning the Touch Screen 179 Battery Service 179 Calibrating the Touch Screen 182 Screen Protector Installat...

Page 11: ... items such as buttons and menu options Example Select Functions 1 1 2 Symbols The greater than arrow indicates an abbreviated set of selection instructions Example Select Utilities Tool Setup Date The above statement abbreviates the following procedure 1 Select the Utilities icon 2 Select the Tool Setup submenu 3 Highlight the Date option from the submenu 1 1 3 Terminology The term select describ...

Page 12: ...ommunication can cause damage to the ECM 1 1 5 Procedures An arrow icon indicates a procedure Example z To change screen views 1 Select View The dropdown menu displays 2 Select an option from the menu The screen layout changes to the format you selected 1 1 6 Hyperlinks Hyperlinks or links that take you to other related articles procedures and illustrations are available in electronic documents Bl...

Page 13: ...ly and efficiently There are three main components to the system Diagnostic Tool central processor and monitor for the system Scope Module device for sampling circuits and signals Scan Module wireless device for accessing vehicle data This manual describes the operation of these three devices and how they work together to deliver diagnostic solutions 2 1 Features and Specifications 2 1 1 Diagnosti...

Page 14: ...Scope Module M4 removable 3 Camera Lens 4 Communication and Power Jacks Cover 5 Head Phone Jack 6 Micro uSD Card Slot 7 USB universal serial bus Jacks 2 8 DC Power Supply Input Jack 9 Docking Station Connector 10 Battery Pack 11 Collapsible Stand Figure 2 2 9 9 0 ...

Page 15: ...pproximate 3 5 hour charge time Power Supply Supply Rating 19 VDC 3 4A DC Operating Voltage 10 to 32 VDC Width 12 4 in 316 mm Height 8 23 in 209 mm Depth 2 0 in 51 mm Weight including battery pack without Scope Multimeter Module 3 80 lb 1 73 kg Weight including battery pack and Scope Multimeter Module 4 40 lb 2 00 kg Operating Temperature Range ambient At 0 to 90 relative humidity non condensing 3...

Page 16: ...t 5 hours of continuous operation The LED backlit power button indicates the battery status AC DC Power Supply The Diagnostic Tool can be powered from a standard AC outlet using the AC DC power supply When connected to the Diagnostic Tool the AC DC power supply also recharges the internal rechargeable battery pack Vehicle Power The Diagnostic Tool can be powered from a standard 12VDC vehicle power...

Page 17: ...ns 2 1 2 Scope Module 1 Auxiliary DB9 Connector 2 Channel 4 Jack 3 Channel 3 Jack 4 Channel 2 Jack 5 Channel 1 Jack 6 Common Ground Jack 7 USB Jack not shown used for remote operation Figure 2 3 Scope Module removed from Diagnostic Tool 9 9 0 ...

Page 18: ...is provided either through direct connection to the Diagnostic Tool or through a USB cable when the Scope Module is removed from the Diagnostic Tool Auxiliary Connector The auxiliary connector is used for connection of the optional RPM inductive pickup and the pressure traducer split lead adapter For additional information contact your sales representative and see Using the Scope Module Remotely o...

Page 19: ...Wireless 1 Data Cable Connector 2 Vehicle Power LED green 3 Communication Issue LED red 4 Bluetooth LED green 5 Memory Card Port remove protective hand grip for access 6 Universal Serial Bus USB Jack remove protective hand grip for access Figure 2 4 Scan Module 5 ...

Page 20: ...D II EOBD compliant data link connector DLC For non OBD II EOBD compliant vehicles the Scan Module can be powered from a suitable power port on the test vehicle using the auxiliary power cable supplied with your kit Item Description Specification Communications Wireless Bluetooth 2 1 Technology USB Power 5V 500mA Data Cable Connector Power 8V to 32V Maximum 12 Watts Width 8 04 in 204 3 mm Height 3...

Page 21: ...g message displays if you attempt to turn the Diagnostic Tool off while communicating with the vehicle Forcing a shut down while communicating may lead to ECM problems on some vehicles Never disconnect the Data Cable when the Diagnostic Tool is communicating with the vehicle ECM Before turning the Diagnostic Tool off it is highly recommended to back up personal and saved data to a USB mass storage...

Page 22: ... release the Power button The display screen will turn off and the LED backlit power button will light up red blinking on and off at two second intervals z To exit Sleep Mode wake up 1 Press and release the Power button The display screen will turn on and resume the last open application Depending on settings you may need to select your user ID icon to open the last application 3 1 4 Emergency Shu...

Page 23: ...ide out menu which provides the following selectable icon options Table 3 2 Name Icon Description Screen Capture Saves a bitmap image screenshot of the visible screen For file retrieval and management information see Data Manager Operations on page 127 Camera Opens the camera application See Camera Operation on page 23 for additional information Keyboard Opens the virtual keyboard See Virtual Keyb...

Page 24: ...erform when pressed Figure 3 2 The current active setting is indicated by a yellow highlight box Figure 3 2 Shortcut S button configuration menu 4 Select OK 3 2 2 Advanced menu selection The Advanced selection has no functionality under normal operating conditions and should ONLY be selected when directed to do so by Snap on customer service Selecting Advanced displays the advanced diagnostic syst...

Page 25: ...n 3 4 Basic Navigation 3 4 1 Touch Screen and Stylus The capacitive touch screen is used to control almost all the operations of the Diagnostic Tool Simply touch the screen with your finger or use the capacitive stylus to make a selection The capacitive touch screen also provides you with multi touch gesture capabilities found on common surface touch devices Most operations are menu driven which a...

Page 26: ... selection e g open application Insert a cursor in a text string Open alternate menus Pinch open close Pinch to zoom Zoom Touch two points then move your fingers toward or away from each other Zoom the display in or out to make a selection e g image or picture larger or smaller Touch and hold Select and hold Tap and hold Touch a point and maintain light pressure Make a selection Insert a cursor in...

Page 27: ...ccess the Windows desktop minimize the program window If the program is exited or closed select the ShopStream Diagnostic Suite icon from the Windows desktop to start the program Figure 3 3 ShopStream Diagnostic Suite desktop icon NOTE i The ShopStream Diagnostic Suite can also be started from the Windows Start menu 3 4 3 Home Screen Layout The Home screen includes the diagnostic suite toolbar and...

Page 28: ...base of specific tests for the identified vehicle See Guided Component Test Operations on page 74 Scope Multimeter Configures the Diagnostic Tool to operate as a lab scope graphing multimeter or digital multimeter See Scope and Multimeter Operations on page 85 SureTrack Opens the SureTrack website See SureTrack on page 153 Repair Information Provides the information needed to make repairs once you...

Page 29: ...op Selecting this icon toggles the Windows taskbar on off at the bottom of the screen and allows you access to the Windows desktop Menu Selecting this icon opens a menu that provides information and basic operations and features for the current screen Technical Service Bulletins Provides Technical Service Bulletin information if available for the identified vehicle See TSB Technical Service Bullet...

Page 30: ...ing Safety Information opens a PDF copy of the Important Safety Instructions that are included in your Diagnostic Tool kit The Important Safety Instructions document should be read and understood prior to using the Diagnostic Tool Help A variety of utilities and additional resources are available through the Help menu Basic menu options which are available for all modules include User Manual Versi...

Page 31: ...ual Keyboard on page 21 3 5 Virtual Keyboard The Windows Touch Keyboard Virtual Keyboard allows you to type characters and key in information to complete form and data entry fields similar to a physical keyboard The virtual keyboard is normally running in the Windows background and can be opened in the following ways Shortcut S button choose the Virtual Keyboard icon from the Shortcut S button men...

Page 32: ... and Navigation Virtual Keyboard Figure 3 6 Tools menu To learn more about the virtual keyboard select Help Topics from the Tools menu to open the Windows Touch Keyboard help and support Figure 3 7 Figure 3 7 Help window ...

Page 33: ...in the view finder which is the left hand portion of the screen Gallery Opens a thumbnail gallery of recently taken pictures Exit Closes the camera application and returns to the previous screen Save Displays after a picture is taken Selecting saves the photograph and returns to the view finder Delete Displays after a picture is taken and in Gallery mode Selecting discards the photograph and retur...

Page 34: ...es Photographs are stored on the hard drive and can be retrieved two ways From the Diagnostic Suite select Data Manager from the Home screen then open the Camera Folder From the desktop select My Documents ShopStream Camera Folder 3 7 Wi Fi Setup Certain applications in the ShopStream Diagnostic Suite require wireless Internet connection The wireless network connection status icon is typically ava...

Page 35: ...r demonstration program is provided to help you to become familiar with Scanner operations without connecting to a vehicle Sample data and test results are provided to help you learn the menus and basic operations IMPORTANT Do not connect the Scan Module to a vehicle while using the Demonstration mode z Using the demonstration program 1 From the Home screen select the Scanner icon to open the manu...

Page 36: ... when additional input is needed before proceeding There are three types of on screen messages confirmations warnings and errors Confirmation Messages Confirmation messages inform you when you are about to perform an action that cannot be reversed or when an action has been initiated and your confirmation is needed to continue When a user response is not required to continue the message displays b...

Page 37: ...anation of the Scanner toolbar icon operations Table 4 1 Scanner toolbar icons sheet 1 of 2 Name Icon Description Exit Closes the current test and returns you to the menu Back When available returns to the previously viewed screen Custom Allows you to select which parameters are displayed on the screen Alarms Allows you to set an alarm on certain data parameters when the signal goes above or below...

Page 38: ...y used for saved files z To create a custom data list 1 Select Custom on the Scanner Toolbar The parameter selection dialog box with all of the parameters selected opens Figure 4 3 2 Select the Deselect All icon to clear the highlights from the screen 3 Create a custom data list by selecting the parameters to be included Highlighting indicates a parameter that displays parameters that are not high...

Page 39: ...a screen in Graph View format see Graph View on page 31 for details NOTE i Graph View is only available when 16 or fewer parameters the number that can display on a single screen were selected for the custom list Make sure that no more than 16 parameters are highlighted if the screen displays a single graph when the Graph View icon is selected Alarms Alarms are visual indicators alongside a parame...

Page 40: ...ly be set for certain parameters If the Alarm List dialog box is empty no parameters are available and alarms cannot be set Properties The Properties icon on the Scanner Toolbar is used to configure certain characteristics of the parameter graph display Selecting opens a Properties dialog box that allows you to adjust colors settings and sweep Figure 4 5 Figure 4 5 Sample properties dialog box ...

Page 41: ...the graph Values are in sample points or frames of data A frame of data equals one complete transmission of the serial data by the electronic control module Graph View Graph View allows you to simultaneously display up to 16 parameter graphs Figure 4 6 The graphs must first be opened in the data list in order to be included when Graph View is selected from the toolbar The display defaults to a sin...

Page 42: ...e A save movie dialog box displays while data is being saved The movie is saved when the message box disappears Figure 4 7 Sample save dialog box To open saved Scanner data files from the Home screen select Data Manager Scanner Data Folder see Scanner DataViewer Operation on page 135 Print Selecting Print from the toolbar opens a standard Windows Print dialog box Select from the options as needed ...

Page 43: ...internet browser z To open a saved print file 1 Minimize the Diagnostic Suite to view the desktop 2 From the desktop select My Documents ShopStream Scanner Data Folder 3 Locate the file you wish to view 4 Double select the file to open it The internet browser and file open More Whenever the More icon appears on the toolbar it indicates that there are additional options available Selecting the More...

Page 44: ... Figure 4 10 The dropdown menu closes once a selection is made Figure 4 10 Sample data graph sweep Main Body The main body of the screen varies depending on the stage of operation The main body can show vehicle identification selections the main menu test data instructions troubleshooting information controls and other diagnostic information ...

Page 45: ... Icon Description Snapshot Arms the software to take a snapshot of vehicle data Go To Start Moves to the first frame in the data buffer Pause Suspends data capture and changes to show the Play icon Play Starts or resumes data capture and changes to show the Pause icon Go To End Moves to the last frame in the data buffer Clear Erases data in the data buffer Step Back Moves to the previous frame in ...

Page 46: ...copy of the data currently being viewed Menu options include Save opens a submenu with these options Screenshot saves a graphic image of the current screen Collected Data saves a recording of all the data currently in the buffer plus the number of frames designated after the trigger event see Properties on page 30 Print opens a submenu with these options Screen sends the current screen image to a ...

Page 47: ...lect Accept to close the dialog box and apply the changes Display BEN Selecting opens a screen with the Balco Engine Number BEN of the currently identified vehicle The BEN is used internally for data coordination and you may be asked to provide to a Customer Care representative for troubleshooting communication problems Help A variety of utilities and additional resources are available through the...

Page 48: ...vehicles Figure 4 14 Sample User s Manuals menu Select Exit to close the Help module and return to the Scanner About Scanner Hardware Version This option opens a dialog box showing the hardware version and other details about the Scanner module A Copy to Clipboard icon allows you to paste the information to a document or e mail About Scanner This option opens a dialog box that shows the software v...

Page 49: ...cle 4 Select a system Select the system to be tested from the systems menu 5 Select a test Select the desired test 4 3 1 Vehicle Identification The Scanner communicates with the ECMs of the test vehicle and provides vehicle specific data and test results Vehicle identification is the initial step in using the Scanner function Once vehicle identification information is entered it is saved in Vehicl...

Page 50: ...from communicating with the Scanner In these instances there is an alternate choice that allows you to establish communication with the vehicle OBDII EOBD Function this function allows you to connect to the OBDII equipped vehicle and perform basic OBD II or EOBD diagnostic functions see OBD Direct Operations on page 66 for additional information Technical Service Bulletins The TSB Technical Servic...

Page 51: ...has been identified a list of available systems for testing displays Figure 4 17 Select a system to continue Figure 4 17 Systems menu 2 After a system is selected and the Scanner establishes communication with the vehicle the Scanner Main menu displays available tests Select a menu item to continue Figure 4 18 Scanner Main menu ...

Page 52: ...ate for specific symptoms of the identified vehicle Codes Menu This selection may appear as Codes Codes Menu Codes Only Codes No Data or something similar on the menu Selecting opens a list of data parameter viewing options that may include Display Codes Selecting opens either a list of diagnostic trouble codes DTCs stored in the selected electronic control module ECM or a submenu of DTC viewing o...

Page 53: ...t Yes A codes cleared message displays once the operation is complete 3 Select Continue to return to the Codes Menu Freeze Frame Failure Records This selection displays the DTC that was set along with corresponding data when the ECM commanded the malfunction indicator lamp MIL to turn on DTC Status This selection allows you to view the records of a particular DTC z To check DTC status 1 Select DTC...

Page 54: ...urn key once all the code characters are entered Figure 4 20 Sample DTC Status entry field The DTC status report displays Figure 4 21 Figure 4 21 Sample DTC status report 5 Select Exit to return to the DTC status entry screen 6 Select Exit again to return to the Codes menu ...

Page 55: ...elected module The items available for any electronic control module vary from one vehicle to another Data is presented in a 2 column format An abbreviated parameter name is at the left of each column and its value is at the right edge of the column Parameters display in the order that they are transmitted by the ECM so expect variation between vehicles Gesture scrolling allows you to quickly move...

Page 56: ...e buffered information is automatically saved as a movie This gives you a complete picture of what was happening before the fact what occurred at the trigger point and what happened after the fact Data collection is paused following a trigger event Select the Play icon to resume viewing live data A vertical line now appears on each of the data graphs to indicate the triggering point The trigger li...

Page 57: ...log box select Triggers On A check mark appears in the box and the Min and Max fields activate Figure 4 24 3 Select either Max maximum or Min minimum to activate that field and open the keyboard 4 Type the desired trigger value into the field 5 Select the other field and enter a trigger value then close the virtual keyboard 6 Select Save to close the dialog box Trigger lines blue for upper and red...

Page 58: ... are available auto scale and manual scale Auto scale which is the default setting automatically adjusts the graph scale based upon the minimum and maximum values transmitted by the ECM Manual scale allows you to set the minimum and maximum values z To manually set the scale on a graph 1 Select the Graph Properties icon to open the dialog box for the graph you wish to scale 2 From the Graph Proper...

Page 59: ... VIN of the identified vehicle Toggle Tests switch a component such as a solenoid relay or switch between two operating states Variable Control Tests command a certain value for a system or component such as varying the spark timing in 1 increments or the EGR valve duty cycle in 10 increments Reset Tests reset the adaptive or learned values that are stored in the electronic control module Selectin...

Page 60: ... manipulate the test signal as shown in Table 4 4 Table 4 4 Functional test control icons Name Icon Description Test Activates the test Return Moves focus back to the data list Change List Allows you to switch data lists Custom Allows you to select which parameters display during the functional test Minus Switches an item to low or off or incrementally reduces a variable signal Plus Switches an it...

Page 61: ...oter is a database of experience based information of validated real world repair strategies that have been compiled by top notch technicians Troubleshooter simplifies the diagnosis process as it contains information on virtually all common diagnostic trouble code DTC problems and driveability symptoms Troubleshooter information is organized into a series of diagnostic tips that are designed to qu...

Page 62: ...ink Figure 4 29 Sample data values within a Troubleshooter tip 4 4 Stopping Communication and Exiting the Scanner The Scanner remains open as long as there is an active communication link with the vehicle You must first stop communication with the vehicle in order to exit from the Scanner function A warning message displays if you attempt to exit from the Scanner while it is communicating with the...

Page 63: ...es to the codes or data menu 2 Select the Back icon on the upper toolbar Figure 4 31 Back icon The screen goes to the system menu 3 Select the Back icon on the upper toolbar A stopping communication message briefly displays followed by the systems menu 4 Select the Change Vehicle icon on the Toolbar Figure 4 32 Change Vehicle icon The vehicle description on the toolbar should now read No Active Ve...

Page 64: ... and transmits vehicle data to the diagnostic tool The Scan Module operates on 12 or 24VDC vehicle power supplied through the vehicle s data link connector DLC 1 Data cable connector 2 Vehicle power LED green 3 Communication issue LED red 4 Bluetooth LED green 5 Memory card port remove protective hand grip for access 6 Universal serial bus USB jack remove protective hand grip for access Figure 5 1...

Page 65: ...tool has a charged battery or is connected to the AC DC power supply 2 Connect the 26 pin end of the data cable to the Scan Module data cable connector 3 Connect the 16 pin end of the data cable to a vehicle data link connector DLC The green LED on the Scan Module is illuminated when power is being supplied to the Scan Module For additional information on the Data Cable see Data Cable Connection o...

Page 66: ...uld automatically recognize each other when both are powered up 5 3 Checking Scan Module Paired Status z To check if the Scan Module is paired to your diagnostic tool 1 Select System Settings Paired Devices The paired devices screen opens Figure 5 4 The Paired Devices screen lists all of the devices paired to the diagnostic tool and also indicates whether or not there is active communication occur...

Page 67: ...he DA 5 adapter the DA 5 adapter connects to the manufacturer specific adapter and then connects to the vehicle DLC The cable connectors are secured with captive screws While using the Scanner and OBD II EOBD functions on screen cable and adapter connection instructions are provided The instructions may also include the location of the vehicle DLC Figure 5 5 If required additional connection infor...

Page 68: ...icle and the Scan Module is not connected to the vehicle a Connect Data Cable or no communication message displays A signal lost due to moving out of range automatically restores itself when the diagnostic tool is brought closer to the Scan Module The Scanner sounds a tone when the signal is lost The following conditions cause a no communication message to display The Scanner is unable to establis...

Page 69: ...reless connection The red Communication LED flashes on and off when the Scan Module is performing an internal self test and is illuminated continuously if a failure is detected Figure 5 6 Hardware Icon Background Color Condition Action Red Not Paired Pair the Scan Module to the diagnostic tool See Pairing The Scan Module on page 55 for instructions Grey Paired but Not Communicating You may have mo...

Page 70: ...le On Solid the Scan Module is being powered by the vehicle but not communicating with the Diagnostic Tool Flashing the Scan Module is being powered by the vehicle and is communicating with the Diagnostic Tool Communication Off normal state no errors detected On Solid communications error detected Flashing internal self test in process will go out once the test completes Bluetooth Off there is no ...

Page 71: ...nnectivity 1 Disconnect the Scan Module from the vehicle 2 Navigate to the Home Screen on the diagnostic tool 3 Select Exit to close the ShopStream Diagnostic Suite 4 Connect the Scan Module to the vehicle 5 Select the ShopStream Diagnostic Suite icon on the desktop Figure 5 7 Sample ShopStream Diagnostic Suite desktop icon NOTE i The ShopStream Diagnostic Suite can also be started from the Window...

Page 72: ... on the diagnostic tool 2 Select Exit to close the ShopStream Diagnostic Suite 3 Wait for the Scan Module Communication LED to stop flashing 4 Select the ShopStream Diagnostic Suite icon on the desktop The ShopStream Diagnostic Suite should open with connectivity restored Windows Reboot Procedure This method which completely shuts down the diagnostic tool takes several minutes to complete z To reb...

Page 73: ...ostic tool operation however you will not benefit from the additional features available in the update Selecting Details in the upper right corner opens a list of what is included in the update z Updating Scan Module firmware IMPORTANT The diagnostic tool must be connected and powered by the AC DC power supply during the Scan Module firmware update process Damage can occur to the Scan Module if th...

Page 74: ...r will change from gray to green 1 Hinged cover 2 USB jack Figure 5 10 Scan Module USB jack 4 Select Scanner from the diagnostic tool Home screen 5 Select OK when the update available message displays Figure 5 9 The update begins and installation progress is tracked on the screen Figure 5 11 Figure 5 11 Sample update in progress screen ...

Page 75: ...lly updated message displays once the installation process is complete Figure 5 12 Figure 5 12 Sample firmware update complete message 6 Select OK to close the message and return to Scanner operations The Scan Module now has the latest firmware update is ready to use ...

Page 76: ...also used for testing OBD II EOBD compliant vehicles that are not included in the Scanner databases OBD Direct is a Scanner function and the Scan Module must be connected to the test vehicle and communicating with the diagnostic tool This function only provides generic OBD II EOBD information To access enhanced OBD II EOBD functions select Scanner from the Home screen Options for the Menu icon on ...

Page 77: ...ed by the ECM Selecting opens a submenu with two choices Codes and Pending Codes Select an option to display the code list Refer to Menu Options on page 36 and the Global OBD Vehicle Communication Software Manual for additional information Codes Codes displays a list of current emission related DTCs OBD II EOBD Codes have a priority according to their emission severity with higher priority codes o...

Page 78: ... a faulty component or system and the MIL is illuminated 6 1 2 Global OBD II Clear Codes This option is used to clear all emission related diagnostic data such as DTC records freeze frame data and test results from ECM memory Although OBD Direct only displays generic OBD II data clearing codes erases all of the stored data including any enhanced codes A confirmation screen displays when the clear ...

Page 79: ...nu with the following options Start Communication begins the test session Connector Information provides data link connector DLC location details for most models Manual Protocol Selection allows you to select which protocol to use 6 2 1 Start Communication Use the following procedure to conduct an OBD Direct test session z To perform an OBD Direct Test 1 Select Start Communications from the OBD Di...

Page 80: ...s were detected which ECM is communicating and which communication protocol is being used displays Figure 6 5 Figure 6 5 Sample communication message 3 Select Continue and a menu of available tests displays Figure 6 6 Figure 6 6 Sample Start Communication menu 4 Select a test to continue ...

Page 81: ...osis process as it contains information on virtually all common diagnostic trouble code DTC problems and driveability symptoms for most vehicles covered by the vehicle communication software 01 Display Current Data Use this item to display the current emission related data from the selected electronic control module ECM of the vehicle Displayed data includes analog inputs and outputs digital input...

Page 82: ... vehicle Select a test and follow the on screen instructions 09 Read Vehicle Identification This selection displays the vehicle identification number VIN the calibration identification and the calibration verification number CVN of the test vehicle 09 In use Performance Tracking This selection displays the In use Performance Tracking of monitored data It is basically a record of the number of time...

Page 83: ...menu 6 2 3 Manual Protocol Selection A communication protocol is a standardized way of data communication between an ECM and a scan tool Global OBD may use several different communication protocols The scan tool automatically connects to an available protocol which displays on the connection message Figure 6 5 Some vehicles communicate on more than one protocol Use the Manual Protocol Selection op...

Page 84: ...omotive 12V systems do not use this product for Measurement Categories II III and IV Measurement Category I is for performing measurements on circuits not directly connected to MAINS or MAINS circuits an example of a MAINS circuit is 120V AC or 240V AC household or industrial electricity do not connect this product to MAINS or MAINS circuits Do not apply the Black Ground Lead to test points other ...

Page 85: ...file will look like Page Setup allows you to adjust margins and paper orientation Top Level Menus Selecting Top Level Menus opens a list of the following options Features Benefits How To Power User Tests Snap on Automotive Theory Features Benefits Selecting Features Benefits opens a menu page that includes 5 Minute Walk Thru With Demo Board explains how to use the optional demonstration board to g...

Page 86: ...est meter in the live graphing mode with O2S test tips to help you understand the fundamental concepts of O2S diagnostics Test Tips gives on screen instructions for performing specific Guided Component Tests along with drawings and tips 20 Minute Current Ramp Classes provides an introduction to current ramp testing Minute Current Ramp Classes provides an introduction to current ramp testing Theory...

Page 87: ...uently used A toolbar at the top of the screen allows you to custom configure the manufacturer list to display only the makes you frequently service Figure 7 1 Sample manufacturer list z To configure a favorites list 1 Select Configure Favorites on the toolbar A list of selectable manufacturers displays Figure 7 2 Sample Configure Favorites screen 2 Select each manufacturer you want to include sel...

Page 88: ...by selecting Configure Favorites from the toolbar 7 1 3 Identifying a Test Vehicle Exact procedures to identify the test vehicle may vary somewhat by vehicle and market The following procedure which identifies a 2008 Ford Focus for testing the fuel injection system is typical of what to expect z To identify a vehicle for Guided Component Test 1 Select the Guided Component Test Function icon from t...

Page 89: ... Figure 7 5 Sample available component tests list 9 Select a test to continue The identification sequence is now complete refer to the Operations section that follows for details on how to navigate through the Guided Component Test information and perform tests NOTE i If you return to the Home screen and select Scanner or Vehicle History the vehicle identification entered here is carried over Howe...

Page 90: ... and testing time 7 2 1 Component Information Component Information provides details on specific vehicle components to provide a better understanding of the components prior to diagnosis The Component Information screens contain information to assist you with testing The screens are divided in sections to help quickly guide you to the correct information Figure 7 6 Operation provides a general des...

Page 91: ...ow and where to connect the test meter leads and also automatically configures the multimeter or lab scope to perform the selected test Once a test vehicle is identified you can select a component from the available tests list z To select a test 1 Select a component from the list 2 Select TEST to open the list NOTE i More than one selection is available in some instances For example select Ignitio...

Page 92: ...g additional information or open an additional window on top of the current screen Hyperlinks display as icons Common hyperlinks are View Meter opens a live meter set up to perform the test in the lower portion of the screen Figure 7 9 Once the meter view is open the Guided Component Test toolbar at the top of the screen is replaced by the Scope Multimeter toolbar which allows you to make adjustme...

Page 93: ...h View Meter active Figure 7 9 select the Meter icon on the toolbar once and the meter expands to fill the entire screen 2 Select the Meter icon a second time and the meter open as a separate window Figure 7 10 This window can remain open if you switch to the Scan Module and can be accessed from the Windows toolbar at the bottom of the screen You can also resize and reposition the meter window on ...

Page 94: ...t Tests require the use of specific leads Information on specific leads and other connecting information displays on the initial test screen Follow the on screen connection instructions in the test procedure to connect the test leads Performing a Test Once you connect the test leads to the vehicle you can proceed with testing z To perform Guided Component Tests 1 Follow the instructions displayed ...

Page 95: ...ple of a MAINS circuit is 120V AC or 240V AC household or industrial electricity do not connect this product to MAINS or MAINS circuits Do not apply the Black Ground Lead to test points other than ground system return vehicle chassis Electrical shock can cause personal injury equipment damage or circuit damage IMPORTANT Maximum rated transient over voltage impulse is 500 volts do not exceed the ra...

Page 96: ...on is restarted and the Scope Multimeter main menu page is displayed z To setup the Scope Module for remote operation 1 Depress the Scope Module release tab located on the top of the Diagnostic Tool Figure 8 1 Figure 8 1 Scope Module release tab 2 Slide the Scope Module off of the Diagnostic Tool 3 Locate the USB jack on the bottom of the Scope Module Figure 8 2 Figure 8 2 Scope Module USB jack lo...

Page 97: ...ound color of the status indicator icon represents the condition of the connectivity Icon status is shown in the table below NOTE i When the M4 is connected into it s docking station on the rear of the diagnostic tool or is connected to the diagnostic tool with a USB cable remotely the M4 USB connection status indicator lower right of screen is displayed When the M4 is removed from the docking sta...

Page 98: ...Hz Channel 1 4 VDC Full Scale 100mV 400V Do not measure greater than 75VDC VAC Full Scale 100mV 400V Do not measure greater than 50VAC rms Low Amp Probe 20A scale 100mV Amp 40A scale 10mV Amp 60A scale 10mV Amp Connect Low amp Probe to Ch 1 yellow banana jack and to GND input black banana jack See NOTE below Table 8 2 Graphing Multimeter part 1 of 2 Function Range Accuracy Comments Signal Measurem...

Page 99: ...e leads Pull on the plug Ohms 40 Ohm 4 MOhm Fixed scales Low Amp Probe 20A scale 100mV Amp 40A scale 10mV Amp 60A scale 10mV Amp Connect Low amp Probe to Ch 1 yellow banana jack and to GND input black banana jack See NOTE below Table 8 3 Digital Multimeter Function Range Accuracy Comments Signal Measurement Ch 1 yellow banana jack Channel 1 input is referenced to common ground GND black banana jac...

Page 100: ...leads such as the Channel 2 Lead or the Secondary Coil Adapter Lead that require grounding The stackable lead grounds through the non stackable lead and does not need to be connected to the jack on the Diagnostic Tool Channel 2 Lead Figure 8 5 Green Channel 2 lead The shielded green lead Figure 8 5 is used for Channel 2 The lead color matches the color of socket 2 on the Scope Module and the color...

Page 101: ...nd lead is also supplied Figure 8 8 Each clip plugs into the straight end of a channel lead Test Probes Figure 8 9 Test probe Two test probes are included one black and one red Figure 8 9 The test probes plug into the straight end of the test leads Secondary Coil Adapter Lead optional Figure 8 10 Secondary Coil Adapter lead The optional Secondary Coil Adapter lead Figure 8 10 connects to the clip ...

Page 102: ...s accurate and reliable non intrusive testing of ignition coils fuel injectors fuel pumps relays electric motors and parasitic draw The optional Low Amp Current Probe measures current from 10 mA to 60 Amps Figure 8 13 Low Amp Current Probe 8 3 3 Menu Options Scope Multimeter The Menu icon on the Toolbar at the base of the screen opens a menu with the following options Safety Information opens the ...

Page 103: ...p dialog box to adjust trace and display settings Snapshot opens the Snapshot dialog box for selecting how triggered data is saved Ignition opens the Ignition dialog box for setting up to display secondary ignition patterns Help A variety of utilities and additional resources are available through the Help menu User Manual Version Info Activation Status Scope About The User Manual Version Info and...

Page 104: ... test and to adjust the settings for each channel or trace Main Body of the screen displays test results Options on the toolbar let you select how tests display on the screen Trace Details displays trace settings which can be adjusted or switched through the touch screen Record Playback Control Toolbar allows you to record and navigate through paused data 1 Scope Multimeter Toolbar 2 Main body 3 T...

Page 105: ...ion on the scales When using transducers the pressure being sensed by the transducer is converted into a voltage signal However the values are shown as pressure on the display screen rather than voltage Table 8 4 Scope Multimeter toolbar icons Name Icon Description Back Returns to the previously viewed screen Setup Opens a dialog box that allows you to select personal preferences for viewing and s...

Page 106: ...ace Details selection through three states Displayed trace settings are displayed in this mode Expanded trace settings are displayed in a larger format in this mode Off trace settings are not displayed in this mode Adjustments are made by selecting the item to be changed on the touch screen A dash indicates a function that is not selected and an icon indicates an active function Figure 8 15 1 Peak...

Page 107: ... the scale list selecting opens a dialog box that adjusts the sweep see Sweep Controls on page 103 for details Slope only active when a trigger is set indicates whether the trigger is set to activate on the rising or falling slope of the trace Selecting the slope icon switches the slope The white dash at the bottom of the slope column is used to set the trigger selecting it opens the trigger setup...

Page 108: ...owever the dialog box must be closed to return to the main window and continue Make a selection to close the dialog box Stop Stops recording data Record Begins recording data Play Recording Plays the data recording in a continuous loop at actual speed Forward 1 Frame Moves to the next frame in the recorded data Step Forward Moves to the next point in the recorded data Position Indicator In record ...

Page 109: ...nu options A submenu of scope or meter configuration displays see below for additional information 3 Select a configuration and the Scope Multimeter opens Presets Presets are factory configured meter settings for common component tests Selecting opens a list of available setups Selecting from the list opens the scope multimeter configured to perform the selected test In addition to the factory pre...

Page 110: ...le for testing 4 Channel Graphing Volts DC Volts DC Average Volts AC RMS Ohms Frequency Pulse Width Injector Pulse Width Duty Cycle Low Amps 20 Low Amps 40 Low Amps 60 MC Dwell 60 MC Dwell 90 100 PSI Vacuum 100 PSI Pressure 500 PSI Pressure 5000 PSI Pressure Digital Multimeter Options The following options are available for testing Volts DC Volts DC Average Volts AC RMS Ohms Diode Continuity Low A...

Page 111: ...e IMPORTANT If arrows are displayed in the live voltage values discontinue circuit testing Correct an out of range condition by selecting a scale setting appropriate for the signal being sampled See Trace Controls on page 101 for more information 8 5 3 Scope and Multimeter Setup The following sections explain how to adjust the scope and multimeter for the specific type of signal being sampled Most...

Page 112: ...reversed when checked normal when not checked Coupling AC check when sampling an AC signal uncheck for DC signals Peak Detect use when trying to capture a fast event or signal glitch Filter use when radio frequency interference RFI may be disrupting the signal 9 The scope samples the signal and internally calculates the best way to display it when Auto Find is selected A scale and the vertical pos...

Page 113: ...weep controls 1 Select Setup from the Scope Multimeter toolbar The Scope Multimeter Preferences dialog box opens 2 Select the Sweep icon to open the sweep dialog box Figure 8 18 Figure 8 18 Sample Sweep Setup dialog box 3 Choose an option from the list 4 Select Back to return to the Preferences dialog box or select Exit to close the dialog box and return to the scope ...

Page 114: ...ter Preferences dialog box 1 Source selects the triggering event Trace 1 sets the trigger to channel 1 Trace 2 sets the trigger to channel 2 Trace 3 sets the trigger to channel 3 Trace 4 sets the trigger to channel 4 Cylinder sets triggering to the firing of a cylinder detected by the optional RPM Pickup or Secondary Ignition Adapter None switches triggering off 2 Mode sets the method of triggerin...

Page 115: ...iew to open a submenu 3 Select an option from the submenu dialog box Option details are explained below Four options are available on the submenu Display use to adjust what information displays and how it appears Layout use to set how many traces display and how they display on the screen Units use to adjust time and voltage interval settings Back use to return to the Preferences dialog box or sel...

Page 116: ...ay dialog box Show RPM adds an engine speed field at the top of the screen Figure 8 21 Figure 8 21 Sample Show RPM selected Show Digital KV available only in ignition scope displays digital kilovolt readings rather than waveforms on the screen Figure 8 22 Figure 8 22 Sample Show Digital KV selected ...

Page 117: ...box shows which setting is active Use your finger or the stylus to switch between settings 1 window shows all traces on the same screen Figure 8 23 2 windows shows two separate traces in two ways horizontal one below another Figure 8 24 or vertical side by side Figure 8 25 3 windows shows three traces one below another on the same screen Figure 8 26 4 windows shows four traces one below another on...

Page 118: ...108 Scope and Multimeter Operations Operations Figure 8 25 Sample 2 Windows vertical display Figure 8 26 Sample 3 Windows display ...

Page 119: ...x Setup Controls Basic tool settings are adjusted here z To adjust setup controls 1 Select Setup from the Scope Multimeter toolbar The Scope Multimeter Preferences dialog box opens 2 Select Setup from the dialog box A submenu of options displays Back use to return to the Preferences dialog box Units use to set how measurement values display US standard or metric Snapshot use to adjust the percenta...

Page 120: ...ged between US customary or metric The selected radio knobs on the Setup dialog box show which settings are active Figure 8 28 Figure 8 28 Sample Setup Units dialog box Abbreviation Description bar bar inHg inches of mercury kg cm2 kilograms per centimeter squared kPa kilopascal mmHg millimeters of mercury psi pounds per square inch ...

Page 121: ...nt setting highlighted Select a icon then select Back or Exit to close the dialog box Figure 8 29 Sample Snapshot dialog box Refer to Trigger Controls on page 104 for information on how to setup a trigger Ignition The Ignition tab of the Setup dialog box is used to configure the scope for displaying secondary ignition patterns There are two main selection fields Type and Cylinders and the fields v...

Page 122: ...andard system select the Firing Order If testing an Other system select the RPM Factor Scroll through the list of available choices using the up and down arrows below the displayed firing order or RPM factor 6 This step also varies depending upon the type of ignition system On a Standard or Direct system choose between Coil and Plug for the Number 1 Trigger On a waste Spark system select the polar...

Page 123: ...ng File from the toolbar opens a dialog box with a menu of save options Save Configuration saves the current setup values as a preset Save Single Frame saves the data currently on the screen only Save All Frames saves the current screen plus all the data stored in the buffer z To save a file or configuration 1 Select File from the toolbar 2 Select a save option from the dialog box Figure 8 32 Samp...

Page 124: ...r Data Folder and can be retrieved through the Data Manager Print Controls Selecting Print from the toolbar opens a standard Windows Print dialog box set up to print the current screen A printer must be connected and setup on the Diagnostic Tool If not the Add Printer Wizard opens and guides you through the procedure Select from the menus as needed ...

Page 125: ... repair campaign and diagnostic information as well as wiring diagrams maintenance schedules expert information and more all from one source Searching for repair information is easy as the search process is based on vehicle components so it matches the repair process Simply look up a component and ShopKey Pro returns only the relevant repair information including TSBs component location specificat...

Page 126: ...ntenance procedure SureTrack SureTrack is a comprehensive source of expert knowledge for professional technicians combining diagnostic experience and detailed parts replacement records all wrapped in an interactive community To learn more about SureTrack visit http www askatech com and see Using the SureTrack Website on page 162 ShopKey Pro Vintage ShopKey Pro Vintage includes an extensive library...

Page 127: ...nected to a wireless network with internet access If you experience a wireless network connection loss TSB data will not refresh and or may cause the program to stop To continue use you must re establish your internet connection z Accessing TSBs when a vehicle is previously identified When a vehicle has been previously identified you can access TSBs by selecting the TSB icon from the toolbar menu ...

Page 128: ...icle 2 Select the TSB icon from the Home screen Figure 10 2 Figure 10 2 TSB Icon and Change Vehicle Icon 3 Follow the screen prompts and select the vehicle Year Manufacturer and Model NOTE i To create a favorites list see Creating a favorites list on page 121 4 Confirm the vehicle press OK To select TSBs see Using the TSB function on page 119 6FDQQHU 2 LUHFW XLGHG RPSRQHQW 7HVWV 6FRSH 0XOWLPHWHU 9...

Page 129: ...list by category TSBs and other service related information are categorized by system and components 1 Select a category from the list or perform a search using keywords Figure 10 3 Typical TSB list display 1 Search Box 2 Recalls 3 Categorized TSB Information When a category is selected the results links are displayed Figure 10 4 A description publish date and OEM reference number are provided for...

Page 130: ...tents of the window Selecting Print displays the contents in a print preview window Figure 10 6 Figure 10 5 Typical TSB display window Typical TSB information may include Effected vehicles Service notes Symptoms and Conditions Diagnosis and Repair Procedures Parts Required Time Allowances Figure 10 6 Typical TSB print preview window ...

Page 131: ... Vehicle Manufacturer selection window select Configure Favorites from the menu The vehicle manufactures selection window opens Figure 10 7 2 Select highlight the vehicle manufactures to include in your custom list 3 Select Save Figure 10 7 Typical Configure favorites window ...

Page 132: ... is the starting point for using the diagnostic tool The Scanner and Guided Component Test software gets vehicle information from the Vehicle History and can only start after a Vehicle History is opened 11 1 Screen Layout There are two main parts to the Vehicle History screen 1 Vehicle History Toolbar lets you manage the vehicle data 2 Main Body lists all open Vehicle History records Figure 11 1 S...

Page 133: ...column 1 Select the line separating two columns A line with arrowheads appears to show the column is ready for resizing 2 Drag the line left or right to increase or decrease the column width 11 1 2 Vehicle History Toolbar The table below gives brief descriptions of the control icons on the toolbar Table 11 1 Toolbar icons Name Icon Description Back Returns to the previously viewed screen Activate ...

Page 134: ...toolbar The Activate icon is removed from the toolbar once a vehicle has been selected 3 Select the Home icon on the Toolbar The Home screen displays with the activated vehicle shown on the toolbar 4 Select any Function icon on the Home screen to begin testing View Use this selection to open edit add notes and print the work sheet for an existing Vehicle History z To modify an existing Vehicle His...

Page 135: ...remove unwanted items from the Vehicle History list Simply highlight the item to remove then select Delete Search and Show All Selecting Search opens a dialog box that allows you to search Vehicle History items by category You can search for data in the following categories Year Make Model Color Customer License State Technician z To search 1 Select Search on the Vehicle History toolbar to open th...

Page 136: ...ories of information display in the main body of the Vehicle History screen Selecting the Settings icon opens a dialog box z To change Settings 1 Select Settings on the Vehicle History toolbar to open the dialog box Figure 11 4 Sample Settings dialog box 2 Select to highlight the categories that you do not want to display on the main screen remember Items that are highlighted do not display Items ...

Page 137: ...view panel on the lower right displays an image if the selected file is a graphic 1 Data Manager Toolbar 2 Folders Panel 3 Preview Panel 4 Information Panel Figure 12 1 Sample Data Manager main screen The main screen includes folders for saved files from the various modules Camera Folder contains photographs taken with the built in camera CTM Data Folder contains files saved while working in the G...

Page 138: ...en up in the file structure one level at a time For example one tap of the Up icon when viewing the contents of the Scanner Data Table 12 1 Data Manager toolbar icons Name Icon Description My Data Returns to the Data Manager main screen Up Moves the items displayed in the folders panel up one level in the file structure Open Opens the highlighted folder or file New Creates a new folder Delete Move...

Page 139: ... the folders panel 2 Select the Open icon to load the highlighted file Figure 12 2 Sample open folder showing information The screen advances and the contents of the open folder are shown in the folders panel Highlight an item in the folders panel and the information or preview displays if available in the lower portion of the screen Figure 12 2 3 To exit the current folder Select My Data on the t...

Page 140: ...icon on the toolbar The New Folder Name dialog box opens Figure 12 3 2 Select the entry field on the dialog box to open the virtual keyboard 3 Type a name for the new folder using the virtual keyboard 4 Select the OK icon to create the new folder and return to the previous page The Cancel icon returns you to the previous page without creating a new folder Figure 12 3 Sample New Folder name dialog ...

Page 141: ...s to delete the file or Cancel to exit z To delete an item 1 Select to highlight the item or folder to be deleted 2 Select the Delete icon on the toolbar A confirmation message displays Figure 12 4 Figure 12 4 Sample delete confirmation message 3 Select OK to delete the selected item and return to the previous page The Cancel icon returns you to the previous page without deleting the selected item...

Page 142: ...Select the Rename icon on the toolbar The New Name dialog box opens Figure 12 3 Figure 12 5 Sample new name dialog box 3 Select the entry field on the dialog box to open the virtual keyboard 4 Type the new name into the entry field using the virtual keyboard 5 Select the OK icon to change the name and return to the previous page The Cancel icon returns you to the previous page without changing the...

Page 143: ...hout the virtual keyboard 3 Type a new name into the field using the virtual keyboard if you want to rename the file 4 Use either the virtual keyboard or the dropdown menus to fill in the Year Make Component and Condition fields 5 Select the OK icon to change the name and return to the previous page The Cancel icon returns you to the previous page without changing the name 12 3 8 More Selecting th...

Page 144: ...to manage saved files Whenever 60 files are saved into any of the Data Manager menu option folders a new folder is created Folders may contain files for a day week month or a year An older folder when available goes to the next higher level in the files structure menu Figure 12 7 Figure 12 7 Sample saved file folder structure ...

Page 145: ...ved Scanner data files select the Scanner Data Folder menu option from the Data Manager main menu Scanner DataViewer Opens pids scm scs scp and spm file extensions 1 Menu bar 2 Display toolbar 3 Graph display 4 Properties icon 5 Vertical Scroll bar 6 Zoom controls 7 Slider bar 8 Navigation toolbar 9 Parameter text list 10 Parameter configuration tabs Figure 12 8 Scanner Data Viewer ...

Page 146: ...Scanner DataViewer File menu Load locate and open data files launches a navigation window Print Graph s print selected graphs Graph s Print Preview preview graphs before printing Exit closes Scanner DataViewer When Print Graph s or Graph s Print Preview is selected a dialog box opens that allows you to choose which graphs to include how many graphs appear on a page and the text font Figure 12 10 F...

Page 147: ... as desired b Select OK to close the font dialog box 3 Once all selections are made select OK A print dialog box opens 4 Select OK a If Print Graph s was selected the file is sent to the printer b If Graph s Print Preview was selected a preview window opens Select the printer icon Figure 12 11 to send the file to the printer Figure 12 11 Print preview window View Menu The View menu allows you to c...

Page 148: ...lor of the listed items Highlight an item and the current color appears in the Color box Change use to change the color of the highlighted item select to open a color palate Sweep use to adjust the number of data frames that appear on the screen zoom in or out highlight and type in the desired number Reset Colors use to restore the default color settings Data Item use this pulldown menu to select ...

Page 149: ...provides the following controls Figure 12 14 Exit closes Scanner DataViewer Hide PID List toggles display between parameter text and graph views Display Views 1 to 16 determines how many graphs display at a time Scale switches the scale values shown to the left of the graph off and on Sweep switches the sweep values shown below the graph off and on Figure 12 14 Display toolbar ...

Page 150: ... multiple steps 2 Step Back Allows backward movement in singular steps 3 Play Select to play 4 Step Forward Allows forward movement in singular steps 5 Skip Forward Allows forward movement in multiple steps 6 Pause Select to pause playback Figure 12 15 Playback controls Zoom Controls The zoom controls allow you to incrementally increase or decrease the screen magnification Figure 12 16 Figure 12 1...

Page 151: ...During playback the number displayed on the left side of the slider bar indicates the current position of the cursor in the data file The cursor can be repositioned during playback or when paused by selecting and dragging Use the scroll bar right side to vertically scroll through the parameter list and graphs 1 Cursor 2 Scroll bar 3 Slider bar Figure 12 17 ...

Page 152: ...ized by selecting and dragging parameters from the text list or graph display to a different location in the text list or in the graph display Figure 12 18 The highlighted parameters in the text list indicate which parameters are displayed as graphs NOTE i The parameter text list is sortable by name and value Select Name or Value at the top of the list to change the sorted view Figure 12 18 ...

Page 153: ...meter configuration tabs allow you to choose between displaying all available parameters Complete List or only those from a Custom List Figure 12 19 z To customize the parameter list 1 Select the Custom List tab Figure 12 19 2 Select Edit List in the custom window 1 Edit List 2 Custom List tab Figure 12 19 ...

Page 154: ...portable USB drives and then transfered to your PC All copy move and save functions are accomplished using standard Windows operations Camera images and screenshots are saved as JPEG files and are viewable on most PCs Data files are saved using propriety file extensions and are not viewable on a PC An alternative viewing method can be used to view select data files on a PC see ShopStream Connect o...

Page 155: ...p of the screen is used to adjust screen magnification and to exit Help Table 13 1 Help toolbar icons Name Icon Description Back Closes the help file and returns you to the previously viewed screen Zoom Incrementally increases the screen magnification Zoom Incrementally decreases the screen magnification Reset Restores the default screen magnification Previous Page Moves back one page in the docum...

Page 156: ...cle These devices need to be paired or synchronized the first time they are used together Other devices such as the M4 Scope Module are paired using a USB connection 14 1 1 Checking Paired Devices z To check the devices paired to your diagnostic tool 1 Select System Settings Paired Devices The paired devices screen opens Figure 14 1 The Paired Devices screen lists all of the devices paired to the ...

Page 157: ...AC DC power supplies It is highly recommended that both devices be powered by their respective AC DC power supplies during the paring operation The two devices to be paired should also be in close proximity to each other and in an area that is relatively free of radio frequency interference NOTE i The M2 Scope Meter can only be paired with one diagnostic tool at a time If the M2 Scope Meter is pai...

Page 158: ...stem Settings icon on the Home screen of the diagnostic tool 8 Select Paired Devices from the menu 9 From the Paired Devices menu select Add from the toolbar 10 When prompted select OK from the toolbar The diagnostic tool searches for compatible wireless devices then displays the results The M2 Scope Meter is typically listed as e g M2 plus six digits of the unit s serial number 11 Select the M2 S...

Page 159: ...ch to the oscilloscope position 14 Press and hold the F1 key to open the alternate menu 15 Press the F4 key once to turn off disable Bluetooth Discovery mode The F4 field on the screen switches to normal video black on white when the Bluetooth Discovery mode is inactive Figure 14 6 Once the M2 Scope Meter is initially paired with the diagnostic tool additional pairing is not necessary Although the...

Page 160: ...sents the condition of the wireless connectivity Icon status is shown in the table below P6 7 872 7 9 9 LY 7 I JTQMBZ Hardware Icon Background Color Condition Action M2 Scope Meter Red Not Paired Pair the M2 to the diagnostic tool See Paring the M2 Scope Meter Optional Equipment on page 147 for instructions Grey Paired but Not Communicating You may have moved out of range Move the M2 closer to the...

Page 161: ...tem Settings menu select Shop Information The Shop Information dialog box opens Figure 14 7 Figure 14 7 Sample Shop Information dialog box 3 Select within any of the information fields and the virtual keyboard opens 4 Use the virtual keyboard to fill in the Shop Information form As an alternative you can connect a USB keyboard to a USB jack on the diagnostic tool and use it to enter information in...

Page 162: ...lose the virtual keyboard and review the information once all the fields have been filled in 6 Select OK from the toolbar to save the Shop Information or Cancel to close the Shop Information dialog box without saving The Shop Information screen closes and the screen returns to the System Settings menu ...

Page 163: ...e bays nationwide SureTrack can be accessed in multiple ways While viewing DTCs in Scanner mode Selecting the SureTrack icon from the Home screen Opening the SureTrack website askatech com using a web browser on your diagnostic tool or a device with Internet access 15 1 SureTrack Authorization and Registration SureTrack is included with current diagnostic tool system software To use SureTrack you ...

Page 164: ...n code will expire shortly after the release of the next concurrent software upgrade To log in with a new authorization code see SureTrack Log In on page 156 15 1 2 SureTrack Account Registration If you are a new member do not have an existing SureTrack account you will need to complete the online registration form before you can use SureTrack Use the following procedure to register If you have an...

Page 165: ...e not currently connected to the SureTrack database This message may be caused by a Wi Fi connection issue or if you do not have the current software upgrade installed Loading content from SureTrack indicates SureTrack information is being updated from the SureTrack database A new diagnostic software upgrade is available See your sales representative for details indicates your access to SureTrack ...

Page 166: ... Open the SureTrack website using your web browser see Using the SureTrack Website on page 162 2 From the SureTrack website Login page enter your username and password Figure 15 4 3 Optional Select the Remember Me check box to save your login information and stay continually logged in to SureTrack Figure 15 4 Figure 15 4 SureTrack Website Login Page Login fields and Remember Me check box 4 Select ...

Page 167: ...ct Renew Figure 15 5 SureTrack Authorization Renewal Login Page 15 3 Using SureTrack in Scanner Mode SureTrack repair information can be accessed while reviewing DTCs in Scanner Mode to provide you with diagnostic information specific to the DTC selected Available DTCs are displayed in a list that includes the DTC a brief description and a Fix It icon Figure 15 6 Selecting the Fix It icon provides...

Page 168: ...mber of repairs by mileage The example below indicates that based on 41 repairs intake airflow sensor replacement involving vehicles with up to 200k miles approximately 33 of the repairs occurred at 125k miles Figure 15 6 Common Replaced Parts Graph 1 Common Replaced Part Graph icon toggles Common Replaced Parts graph display on off 2 Common Replaced Part Graph 3 Fix It icon opens Dashboard Featur...

Page 169: ...about the current DTC describing code setting conditions possible symptoms system operation and possible solutions Figure 15 7 In addition other reference links may be provided such as schematics and illustrations Figure 15 7 Fix It DTC Information Menu options are also provided for the following Related Tips opens a list of tips that may include information that is related to the current DTC Figu...

Page 170: ...at have been gathered from actual shop repair orders and presented in a Complaint Cause Correction format Figure 15 9 Figure 15 9 Real Fixes Screen Repair Information opens the ShopKey Pro website See Repair Information on page 115 for additional information Figure 15 10 Figure 15 10 ShopKey Pro Login Screen ...

Page 171: ...sequence begins if there is no active vehicle Follow the screen prompts to select the year make model submodel engine and system of the vehicle Figure 15 11 If an active vehicle is detected a confirmation message will display providing the following options a Select OK to continue with the identified vehicle b Select Cancel to identify a different vehicle Figure 15 11 Active Vehicle Confirmation M...

Page 172: ...page 161 or Using the web browser on your diagnostic tool or on a device with Internet access Before using SureTrack you must log in For log in instructions see SureTrack Log In on page 156 15 5 1 SureTrack Home Page After you log in the SureTrack website opens to the Home page Figure 15 12 Figure 15 12 SureTrack Home Page 1 Navigation Bar located along the left hand side of the page is used to ac...

Page 173: ...tributes are selected from a sequence of option lists Make a selection to advance through the lists Once an active vehicle is identified search data is filtered so that only information that applies to the identified vehicle is shown NOTE i To ensure a more accurate search it is recommended that you should make a complete vehicle selection by choosing all of the attributes Select the Change Vehicl...

Page 174: ...reTrack shows the latest questions and fixes along with the SureTrack Pulse and Leaderboard See My SureTrack on page 165 Dashboard shows the current search results for the active vehicle See Dashboard on page 166 Ask the Experts use to post a question to the community See Ask the Experts on page 168 Enter a Tip use to share your personal repair experience with the community See Enter a Tip on page...

Page 175: ... opens a list with links to questions that you have posted to the community My Stuff opens a list of Tips that you have created Following opens a list with links to Tips and discussions you are actively participating in Viewed opens a list with links to Tips that you recently visited Figure 15 15 My SureTrack Page Tab Options The following features are also be available from the My SureTrack Main ...

Page 176: ...ly be counted once for bonus points 15 5 3 Dashboard Selecting Dashboard displays search results for the active vehicle Search results may be listed in several categories not all categories are available for all vehicles Tabs across the top allow you to select results by category e g SureTrack Component Test and Library SureTrack Tab The SureTrack tab displays the following information Tips presen...

Page 177: ...reTrack Tip is a combination of proven fixes and vehicle specific data we have collected and analyzed into an all in one information source to help you fix vehicle problems quickly and easily Figure 15 16 On SureTrack you can search for Tips or enter your own Tip to help other community members resolve vehicle issues There are 3 types of SureTrack Tips Snap on Certified Tips these proven tips have...

Page 178: ...mprehensive collection of test results gathered through actual on vehicle tests so you know exactly what to look for when performing your own tests Data graphs and lab scope waveforms provide a point of reference to help you verify faulty parts 15 5 4 Ask the Experts Selecting Ask the Experts opens a series of text entry forms that allow you to ask a question to the SureTrack community Questions a...

Page 179: ...icon at the right side bottom of the page to delete your question Use the Submit icon at the right side bottom of the page to ask your question Check the Follow box if you want to get e mail notifications when other members edit or comment on your question Closing a Question Questions that you post to the community need to be closed once the vehicle repair issue has been resolved You are encourage...

Page 180: ...aph or similar image To submit the image you must complete all the required entries including Title File attach and the five drop down list items in the Tags menu box When you are finished select the Submit icon 15 5 7 My Profile Selecting My Profile opens your personal identification page The Header Bar tabs allow you to create your SureTrack identity and to establish filters for the type of info...

Page 181: ...hen connected to the Internet the SST automatically checks for new software updates This automatic check also occurs every time the diagnostic tool is turned on If a software update is available the SST will download it The SST is a low priority program that only downloads software updates when unused bandwidth is available If other programs are running that communicate over the Wi Fi network such...

Page 182: ...ou to check the status of an active download Settings provides SST program options Turn on off automatic software installation Applies only for SST program updates The default setting is on box checked Set the hourly interval for the SST to check for software updates choose number 2 to 168 Applies to SST program updates and diagnostic tool software upgrades updates The default interval is 4 hours ...

Page 183: ...the diagnostic tool Download times will vary as they are dependent on the file size of the upgrade some upgrades may exceed 3Gb and your connection speed It is suggested that you start the download at the end of your day and let it run overnight It is also suggested that you ensure a download of this size is within the available data allowance of the Internet connection or data plan being used For...

Page 184: ... message displays Select the message to close it If updates are found they will automatically begin to download Figure 16 5 Figure 16 5 Typical Downloading update window NOTE i The percentage status bar may not always be displayed while downloading Figure 16 5 3 During an active download two options are available Minimize closes the message box The download continues as a background task and the d...

Page 185: ...ion is interrupted during a download the download is suspended and a network unavailable message displays The message disappears and the download resumes automatically once the Internet connection is restored 16 3 Installing Software Updates When a software update is ready for installation an installation update message will appear Figure 16 6 You can select the message or the SST icon from the sy...

Page 186: ...e ShopStream Diagnostic Suite should remain closed until the software installation has completed 4 Follow the on screen instructions to complete the installation 5 After the installation is complete open the ShopStream Diagnostic Suite application 6 If applicable select Scanner from the Home Screen If a Scan Module firmware update has been received a Scan Module firmware update message will displa...

Page 187: ... software upgrade have your Scan Module and USB cable available The software upgrade may include firmware updates that need to be installed to the Scan Module z To install a software upgrade 1 Select the software upgrade available message Figure 16 8 or the SST icon from the system tray Figure 16 8 Typical upgrade installation message An upgrade installation window will display Figure 16 9 Figure ...

Page 188: ... completed 4 Follow the on screen instructions to complete the installation 5 After the installation is complete open the ShopStream Diagnostic Suite application 6 If applicable select Scanner from the Home Screen if a Scan Module firmware update has been received a Scan Module firmware update message will display proceed to Updating Scan Module Firmware on page 63 If the Scanner opens normally an...

Page 189: ...the Touch Screen The touch screen can be cleaned with a soft cloth and a mild window cleaner IMPORTANT Do not use any abrasive cleansers or automotive chemicals on the touch screen 17 1 3 Battery Service Follow all safety guidelines when handling the battery pack 51 1 Risk of electric shock Prior to recycling the battery pack protect exposed terminals with heavy insulating tape to prevent shorting...

Page 190: ... Do not expose the battery pack to excessive physical shock or vibration Keep the battery pack out of reach of children Do not use a battery pack that appears to have suffered abuse or damage Charge the battery pack in the appropriate charger only Do not use a battery charger that has been modified or damaged Use the battery pack for the specified product only Store the battery pack in a cool dry ...

Page 191: ...riginal Snap on replacement parts only z To replace the battery pack 1 Loosen the two battery pack screws 2 Carefully raise the battery pack up and remove 1 Battery Pack 2 Battery Pack Screws 2 Figure 17 1 Battery pack location 3 Align the new battery pack into position making sure it is fully seated NOTE NOTE i Do not overtighten the battery pack screws 4 Tighten the two battery pack screws 9 9 0...

Page 192: ...ling Corporation RBRC at http www rbrc org or http www call2recycle org or call 1 800 822 8837 USA Products bearing the WEEE logo Figure 17 2 are subject to European Union regulations Figure 17 2 sample WEEE logo NOTE NOTE i Always dispose of materials according to local regulations Contact your sales representative for details 17 1 4 Calibrating the Touch Screen The touch screen can be calibrated...

Page 193: ...the stylus follow the screen prompts and tap on the center of the cross hairs as they appear at each corner on the screen Figure 17 4 NOTE NOTE i To achieve the best results it is recommended to use the capacitive stylus when performing the touch screen calibration Figure 17 4 Calibrating the Touch Screen 5 Select OK to close the dialog boxes once the calibration is complete 5P DBMJCSBUF UIF TDSFF...

Page 194: ...e Cleaning the Touch Screen on page 179 for additional information Work in a well lit area Minimize dust work in an area with minimal air movement turn off fans or air conditioning etc 1 Thoroughly clean and dry the touch screen See Cleaning on page 179 for additional information 2 Peel the rear mask Tab 1 approximately 1 in 2 54 cm away from one edge of the protector Do not remove the front mask ...

Page 195: ...st To peel back the protector once it is in place use a small piece of cellophane tape stuck to a corner of the front mask to lift the edge 5 Once the protector is in place and air bubbles are removed slowly remove the front mask Tab 2 Figure 17 6 Lightly hold the protector in place under Tab 2 when you start to remove the front mask Figure 17 6 Removing front mask Tab 2 6 To complete the applicat...

Page 196: ...s tip thread it on clockwise until seated Style B Figure 17 8 To remove unthread the collar counterclockwise To install a new stylus tip remove the old tip from the shaft and install a new tip then thread the collar on clockwise until seated Stylus tips are available as optional equipment contact your sales representative to order IMPORTANT Do not overtighten the stylus tip Figure 17 7 Replacing s...

Page 197: ... Tool 2 Wait for the Press the S button to run Snap on System Restore message to display then Press the Shortcut S button A progress indicator displays while the program loads 3 Select OK from the confirmation message A progress indicator displays while the files are being restored 4 Select OK from the confirmation message The Diagnostic Tool shuts down then reboots and the system recovery portion...

Page 198: ...come worn or damaged Contact your sales representative for replacement parts z To replace the protective handgrip 1 Disconnect the data cable and any other cables if attached to the Scan Module 2 From the bottom of the Scan Module gently lift up and out on one side of the handgrip to free it from Scanner housing 3 Repeat step 2 to loosen the other side of the handgrip 4 Lift the handgrip off of th...

Page 199: ...tor Information 73 D Data display 42 45 Data Manager 127 133 operations 129 133 properties 133 screen layout 127 toolbar 128 data parameters displaying 42 delete 125 demonstration programs 25 Diagnostic 3 diagnostic connector 73 location 73 diagnostic trouble codes DTCs 42 digital meter 90 91 Display Device battery replacement 179 connecting wireless devices 146 149 introduction 3 specifications 5...

Page 200: ...y v Scale 33 Scan Module introduction 9 specifications 8 10 Troubleshooter 71 wireless communication 10 40 Scanner actuator tests 42 alarms 29 checking codes 67 cleaning 188 clear codes 42 68 codes menu 42 42 44 communication protocol 73 component tests 49 custom data list 28 29 data 45 49 demonstration program 25 disconnecting 53 exiting 52 functional tests 42 49 generic functions 42 51 66 handgr...

Page 201: ...y 123 toolbar record playback controls 97 Scanner 28 Touch 15 16 Touch Screen 15 Touch screen calibration 179 Touch Screen Gestures 16 trigger condition 47 Triggers setting 47 trouble codes See diagnostic trouble codes DTCs Troubleshooter 42 51 71 Troubleshooter software See software U Units Setup 110 V variable control tests 49 Vehicle History 122 126 activate 124 delete 125 operations 124 126 sc...

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