Troubleshooting Guide
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Troubleshooting Guide
SYMPTOM
CAUSE
SOLUTION
Cabinet Temp is inaccurate
Faulty Temp S
ensor
)
Call OLPI for replacement.
Faulty controller
Call OLPI for replacement.
Appliance takes excessive
amount of time to heat
Climate
Temps below 65°F (18°C) may extend heating time
Appliance plugged into an
extension cord
Plug appliance directly into power source. Maximum
length ext. cord 25ft, min. gauge 12/3.
Door not closed properly
Close door and adjust latch so door seals completely
Waterbowl/ Drip deflector
not properly located
Locate waterbowl/drip deflector properly on supports.
See assembly steps for proper installation
Faulty controller
Call OLPI for replacement.
Gap between the door
and smoker
Door alignment
Adjust door hinges
Damaged door seal
Call OLPI for replacement door kit
Grease leaking from smoker
Door not closed properly
Close door and adjust latch so door seals
completely around appliance.
Appliance not level
Move appliance to level surface and adjust height
Drip pan not in proper location
Align drip pan so drain hole in pan and smoker align
Grease tray is full
Empty grease tray and reinstall under smoker
Drain tube is clogged
Clean drain tube
No smoke
No wood chips
Add wood chips. (See adding wood chips guide)
Element not staying on long
enough to heat chips due to climate
1. Open vent fully. 2. Open door briefly to allow smoker temp
to drop approx. 5°F (2.78°C) below set temp then close door.
Damaged smoke box
Call OLPI for replacement.
Controller will not adjust temp
Faulty controller
Call OLPI for replacement.
Controller will not adjust time
Faulty controller
Call OLPI for replacement.
Error Code
:
Err2
Cabinet temperature>370F
The Heat Element will automatically shut off when the
temperature is higher than the setting temperature. Call
OLPI for replacement
Error Code
:
Err
Thermostat probe is damaged/short
circuited
Call OLPI for replacement
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