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Guarantee Registration Card 

 & Customer Satisfaction Survey 

 

Dear Customer 

 
We hope our product suits all your requirements; it would help us immensely if you could find the time to 

fill in this form, your response will help us maintain the quality standards we all expect in today’s climate. 
 

Customer name ________________________________________ 

Date_____/_____/__________ 

 

Email Address   ____________________________@________________________________________ 
 

Product Name   ______________________________________________________________________ 

 
 

Tick as appropriate 

 

 

 

 

 

 V Good  

Good            Fair 

      Poor 

 
 

Product 
 

 
Delivery 
 

 
Sales & Ordering 

 
 
Response to  

any problems 
 

 
 

Comments 

………………………………………………………………………………………………… 

 

 

 

 

 

……………………………………………………………………………………………….. 

 
 

 

……………………………………………………………………………………………….. 

 
 
Thank you for your time to fill in this survey, the response will help us to serve your 

needs more effectively. Please return by fax to 01245324422. 
 

Quality Control Manager: Ron Brown 

 

[email protected]                         

 

 
 

User Details 

 

User Name  Mr/Mrs/Miss/Ms/Other …………………………………………………………………………… 

 
Initials ………………….    Surname ……………………………………………………………………………… 

 
Address …………………………………………………………………………………………………………………. 

 
……………………………………………………………………………………………………………………………… 

 
……………………………………………………………………  Post Code:    ………………………………… 

 

Telephone: …………………………………………………………………………………………………………….. 
 

Product & Model installed (e.g. Space Saver SS5) 
 

………………………………………………………………………………………………………………………………. 
 

Room Installed (e.g. Kitchen): ………………………………………………………………………………….. 
 

Your details will only be held by Smiths Environmental Products Ltd and used solely to 
provide customer services and product information. 

If you do not wish to be contacted, please put an x in the box.  
 

 

Installer Details 

 

Company name: ………………….. 

 

Principal contact:  Mr/Mrs/Miss/Ms/Other: ………………………………………………………………… 

 

Initials: …………………    Surname:  …………………………………………………………………………… 

 

Address: ………………………………………………………………………………………………………………… 

 

……………………………………………………………………………………………………………………………… 

 

……………………………………………………………………  Post Code: …………………………………… 

 

Telephone: ……………………………………………………………………………………………………………. 

 

Date of installation ……………/……………/……………… 

 

Room Installed (e.g. Kitchen): ………………………………………………………………………………….. 

 

Your details will only be held by Smiths Environmental Products Ltd and used solely to 
provide customer services and product information. 

If you do not wish to be contacted, please put an x in the box.  

 

Summary of Contents for CASPIAN SKYLINE CT60 AC

Page 1: ...nce in a safe way and understand the hazards involved Children shall not play with the appliance Cleaning and user maintenance shall not be made by children without supervision A means for disconnection from the supply mains having a contact separation in all poles that provides full disconnection under overvoltage category III conditions must be incorporated in the fixed wiring in accordance with...

Page 2: ...ed appliance and the electrical connection should be via a 3A fused spur The fused spur must not be directly below the heater but should be accessible after completion of the installation This heater must be earthed It is recommended that this heater is wired via a remote room thermostat To avoid the possibility of vibration this heater must be fitted to a flat even surface This heater is fitted w...

Page 3: ...ounted at a minimum height of 1 8m To the underside of the grille and a maximum height 4m Installation into a suspended T Bar ceiling Figure 3 1 Choose the position in the ceiling grid that the heater is to be installed and remove the chosen ceiling tile as well as any surrounding tiles to provide adequate access during installation 2 Ensure suitable means of support such as threaded rods or chain...

Page 4: ...eans of support such as threaded rods or chains are used and fixed into place directly above the chosen installation cut out 3 Lift the heater through the cut out into the void and securely attach the supports to the heater 4 Lift the grille into the cut out and adjust the heater so that they meet together 5 Drill four holes 3mm 1 8 holes two in each side and secure with the provided screws see fi...

Page 5: ...nger should be made using 22mm pipe and fittings Isolating valves should be fitted to ensure the product is serviceable in the future It is advisable to use flexible hoses to reduce vibration available as an accessory see page 7 An air vent must also be fitted to the system pipework above the highest point of the product Pipe entry should be made through the entry holes in the end of the heater sh...

Page 6: ...ng The heater is fitted with a replaceable air filter To remove the filter lower the hinged grille loosen the two screws securing the filter retainer See Figure 1 slide the across to give access and remove the filter replacing the air filter is the reverse of removing it The filter can be gently tapped or vacuumed to remove any accumulated dust Replacement filters should be fitted as part of regul...

Page 7: ...nload from our website or in hard copy from our office Also available on our website are price lists individual product datasheets installation user guides where to buy who to contact and a media centre Alternatively contact our office 9 00am to 5 00pm Monday to Thursday 9 00am to 4 00pm to Friday 7 Optional Accessories Optional accessories are available to offer additional control or functionally...

Page 8: ... instructions It is important to register within 7 days This will ensure you receive a prompt and efficient service if your product requires attention within the guarantee period If you do not register your product you will be required to produce a proof of purchase prior to receiving this service If you experience any problems with the use of your product please contact our after sales office on ...

Page 9: ...survey the response will help us to serve your needs more effectively Please return by fax to 01245324422 Quality Control Manager Ron Brown ron brown smithsep co uk User Details User Name Mr Mrs Miss Ms Other Initials Surname Address Post Code Telephone Product Model installed e g Space Saver SS5 Room Installed e g Kitchen Your details will only be held by Smiths Environmental Products Ltd and use...

Page 10: ...s of the nearest approved authorised treatment facility Proper recycling and waste disposal will help conserve resources whilst preventing detrimental effects on our health and the environment WEEE Registered Code WEE ED0093VW In the event of any items missing or visible damage please contact us on 01245 324560 For Ireland Republic Northern contact MT Agencies on 00 353 1 864 3363 In light of our ...

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