local refuse laws. The EXOGEN™ unit is for single patient
use only. Dispose of batteries properly to prevent injury. Do
not throw into fire.
L. Return Shipping Instructions
For Assistance from the Patient Service Department of
Smith & Nephew, Inc.:
Assistance is always available from
the Patient Service Department of Smith & Nephew, Inc., if you
have questions on preparing a return shipment, completing
the shipper’s air-bill or contacting the freight company. Contact
the Patient Services Department at the telephone number
listed below for any information you require.
Please follow the instructions below if you have a
service problem.
Smith & Nephew, Inc., will pay for all shipping costs. To
obtain shipping cost coverage, please contact Customer
Service for a return authorization number, 1-800-836-
4080, option 2. You must receive a return authorization
number from Smith & Nephew, Inc., before shipping costs
will be covered.
1. Pack the device in the original packaging. If original
packaging is not available, pack the device in a suitable
box using packing material to prevent movement of the
device during return shipment. Please label the side of
the box with permanent marker. Return to:
Smith &
Nephew, Inc., 1450 Brooks Rd., Memphis, TN 38116.
2. Complete the air-bill supplied with your device, and
contact the freight company to arrange pick-up.
To reach Patient Services:
In the United States:
Call 1-800-836-4080, option #2.
In the European Community:
Call (+49) 746-22080 for assistance or instructions.
In Other Countries:
Call (+1) 901-396-2121 (USA) for assistance or
instructions.
M.General Information
1. You must notify your physician if your cast or splint
becomes loose, if your cast cracks or becomes soft
or damaged, or any other reactions/complications
occur during treatment.
2. Your physician or his/her office staff will demonstrate
the use of the device. Be sure that you understand the
use of the device, how it works, what trouble indicators
mean and what you should do if you have any problems
during your daily treatments.
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