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Appendix C – Technical Support 

 

PHONE 

 

From U.S.A. and Canada (24 hours a day, 7 days a week)  

 

(800) SMC-4-YOU 

 

(949) 679-8000 

 

Fax: (949) 679-1481 

 

From Europe (8:00 AM - 5:30 PM UK Time)  

 

44 (0) 118 974 8700 

 

Fax: 44 (0) 118 974 8701 

 

INTERNET 

 
E-mail addresses: 

 

[email protected] 

 

[email protected] 

 
Product Downloads: 

 

http://www.smc.com/ 

 

World Wide Web: 

 

http://www.smc.com/ 

 

http://www.smc-europe.com/ 

 

U.S.A. and Canada:  

Spain: 
UK: 

France: 
Italy: 

Benelux: 
Central Europe: 

Switzerland: 
Nordic: 

Northern Europe: 
Eastern Europe: 

Sub Saharan Africa: 
North Africa: 

Russia: 
PRC: 

Taiwan: 
Asia Pacific: 

Korea: 
Japan: 
Australia: 

India: 

(800) SMC-4-YOU  

34-93-477-4935 
44 (0) 118 974 8700 

33 (0) 41 38 32 32 
39 02 739 12 33 

31 33 455 72 88 
49 (0) 89 92861-0 

41 (0) 1 9409971 
46 (0) 868 70700 

44 (0) 118 974 8700 
34 -93-477-4920 

27-11 314 1133 
34 93 477 4920 

7 (095) 290 29 96 
86-10-6235-4958 

886-2-2659-9669 
(65) 238 6556 

82-2-553-0860 
81-3-5645-5715 
61-2-8875-7887 

91-22-8204437 

Fax (949) 679-1481 

Fax 34-93-477-3774 
Fax 44 (0) 118 974 8701 

Fax 33 (0) 41 38 01 58 
Fax 39 02 739 14 17 

Fax 31 33 455 73 30 
Fax 49 (0) 89 92861-230   

Fax 41 (0) 1 9409972   
Fax 46 (0) 887 62 62   

Fax 44 (0) 118 974 8701   
Fax 34 93 477 3774   

Fax 27-11 314 9133   
Fax 34 93 477 3774 

Fax 7 (095) 290 29 96 
Fax 86-10-6235-4962 

Fax 886-2-2659-9666   
Fax (65) 238 6466   

Fax 82-2-553-7202   
Fax 81-3-5645-5716   
Fax 61-2-8875-7777   

Fax 91-22-8204443 

 

If you are looking for other contact information, please visit www.smc.com 

Summary of Contents for EZ-Connect SMCHP1D-ETH

Page 1: ......

Page 2: ...its use No license is granted by implication or otherwise under any patent or patent rights of SMC SMC reserves the right to change specifications at any time without notice Copyright 2004 by SMC Netw...

Page 3: ...Utility Windows 98SE Me 2000 XP Macintosh Computer CHAPTER 5 Using the EZ Configuration Utility Launch the Utility Utility Layout CHAPTER 6 Understanding the Information in the SMC EZ Configuration U...

Page 4: ...Package Contents Before installing the EZ Connect Powerline to Ethernet Desktop Adapter verify that you have the items listed under Package Contents Also be sure that you have the necessary cabling I...

Page 5: ...ting LED Label Color Activity Power PWR Green Solid LED indicates that the unit is powered on No LED light indicates the unit is powered off HomePlug HP Green Solid LED indicates that a Powerline sign...

Page 6: ...edure 1 CONNECT the LAN Connect an Ethernet cable from your PC to the Powerline to Ethernet Adapters RJ 45 LAN port on the back on the device 2 CONNECT the Powerline Run the included Power cord from t...

Page 7: ...tall the EZ Configuration Utility just insert the CD into your CD ROM drive and the Auto run splash screen will appear Note If the CD does not Auto Run you can click on your CD ROM drive and double mo...

Page 8: ...w 1 Click on the Install EZ Configuration Utility option on the splash screen shown above 2 On the SMC Logo screen click the Next button to start 3 Click the Next button again 4 Accept the License Agr...

Page 9: ...tallation location and then click the Next button to continue Default install location is C Program Files SMC Note You can change the installation location by clicking the Change button 7 Confirm the...

Page 10: ...estart your computer to finalize the installation Click the Yes button to reboot your PC When you computer finishing restarting the installation is complete and you can now use this utility to configu...

Page 11: ...you run this utility please make sure that you have a SMC Powerline device connected directly to the PC The SMC EZ Configuration Utility window is shown below With this utility you can configure and m...

Page 12: ...here will be two types of devices displayed in your device list Local Device This is the Powerline device that is connected to the PC that you are using or if you are connect to a router and the Power...

Page 13: ...ighlight the Powerline adapter in your Device list and click on the Rename button or right mouse click on the Device icon and select Rename Delete Devices You can also delete devices from the EZ Confi...

Page 14: ...d is listed on the lablel on the back of your Powerline device On the SMCHP1D ETH and SMCHP1D USB the Device Password is listed as DEK XXXXXXXXXXXX Note DEK stands for Device Encryption Key Once you h...

Page 15: ...vice s security network password can be changed with this wizard the Device Password must be configured in the utility 1 Click the Next button to start the wizard 2 Set the Network Password that you w...

Page 16: ...ices if you have the Device Password DEK configured in the SMC EZ Configuration Utility For information on how to do this please refer to the previous section 4 When the wizard has completed click the...

Page 17: ...rouble shoot your Powerline network To access this tool and detailed report follow the steps outlined below 1 After you click the Diagnostics button on the default utility page the Powerline Diagnosti...

Page 18: ...report summary 4 The report summary will tell you in there is anything wrong with your Powerline network To access a complete report click the Detail Report button If you don t want to review the deta...

Page 19: ...rt to review the details of your Powerline network and get help resolving connectivity issues This report has eight sections which are listed below Host Information Host Network Connections Powerline...

Page 20: ...ice Name Device Address MAC Address Interface Status Manufacture and Product Model of your Powerline device This section is useful to check the status of all your Powerline devices to insure they are...

Page 21: ...Powerline device on your network is listed To improve your PHY Rate plug the Powerline adapter into another power outlet in your house Bridge Information Summary Table In this section it you will get...

Page 22: ......

Page 23: ...tion DES with Dynamic Key Management Protocols Forward Error Correction FEC Automatic Channel Adaptation Software Device Detect Diagnostic DEK Password Setup for Local and Remote Device Supports Windo...

Page 24: ...he receiving antenna Increase the separation between the equipment or device Connect the equipment to an outlet other than the receiver s Consult a dealer or an experienced radio TV technician for ass...

Page 25: ...OU 34 93 477 4935 44 0 118 974 8700 33 0 41 38 32 32 39 02 739 12 33 31 33 455 72 88 49 0 89 92861 0 41 0 1 9409971 46 0 868 70700 44 0 118 974 8700 34 93 477 4920 27 11 314 1133 34 93 477 4920 7 095...

Page 26: ...Rev 1 0 SMCHP1D ETH...

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