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SMC Networks Barricade SMC7904BRA, Manual

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SMC Networks Barricade SMC7904BRA Manual Download Page 115

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PPENDIX

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ROUBLESHOOTING

This section describes common problems you may encounter and possible 
solutions to them. The Barricade ADSL Router can be easily monitored 
through panel indicators to identify problems. 

Troubleshooting Chart

Symptom

Action

LED Indicators

Power LED is 

Off

•

Check connections between the Barricade ADSL 

Router, the external power supply, and the wall outlet.

•

If the power indicator does not turn on when the 

power cord is plugged in, you may have a problem 

with the power outlet, power cord, or external power 

supply. However, if the unit powers off after running 

for a while, check for loose power connections, power 

losses, or surges at the power outlet.

If you still cannot isolate the problem, then the 

external power supply may be defective. In this case, 

contact technical support for assistance. 

Summary of Contents for Barricade SMC7904BRA

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Page 3: ...38 Tesla Irvine CA 92618 Phone 949 679 8000 Broadband Router with built in ADSL Modem From SMC s line of award winning connectivity solutions August 2004...

Page 4: ...ties which may result from its use No license is granted by implication or otherwise under any patent or patent rights of our company We reserve the right to change specifications at any time without...

Page 5: ...corporates these newer technologies At that point the obsolete product is discontinued and is no longer an Active SMC product A list of discontinued products with their respective dates of discontinua...

Page 6: ...IDENT FIRE LIGHTNING OR OTHER HAZARD LIMITATION OF LIABILITY IN NO EVENT WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE SHALL SMC BE LIABLE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUN...

Page 7: ...cian for help FCC Caution To assure continued compliance example use only shielded interface cables when connecting to computer or peripheral devices any changes or modifications not expressly approve...

Page 8: ...om the network until the problem is resolved No repairs may be done by the customer This equipment cannot be used on telephone company provided coin service Connection to Party Line Service is subject...

Page 9: ...vor Feuchtigkeit zu sch tzen 6 Bei der Aufstellung des Ger tes ist auf sicheren Stand zu achten Ein Kippen oder Fallen k nnte Besch digungen hervorrufen 7 Die Bel ftungs ffnungen dienen der Luftzirkul...

Page 10: ...itung entsprechend funktioniert oder Sie mit Hilfe dieser Anleitung keine Verbesserung erzielen e Das Ger t ist gefallen und oder das Geh use ist besch digt f Wenn das Ger t deutliche Anzeichen eines...

Page 11: ...ernet Cabling 2 8 Connect the Power Adapter 2 8 3 Configuring Client PC 3 1 TCP IP Configuration 3 2 Windows 98 Me 3 3 Disable HTTP Proxy 3 5 Obtain IP Settings from Your Barricade ADSL Router 3 7 Win...

Page 12: ...e Zone 4 4 Parameters Setting 4 5 Confirm 4 6 Parameter Setting Country or ISP Not Listed 4 8 Advanced Setup 4 15 System 4 17 WAN 4 21 LAN 4 29 NAT 4 31 Routing 4 36 Firewall 4 40 SNMP 4 53 UPnP 4 55...

Page 13: ...A Troubleshooting A 1 B Cables B 1 Ethernet Cable B 1 Specifications B 1 Wiring Conventions B 1 RJ 45 Port Connection B 2 Pin Assignments B 3 ADSL Cable B 4 Specifications B 4 Wiring Conventions B 4...

Page 14: ...TABLE OF CONTENTS x...

Page 15: ...convenient and powerful solution About the Barricade ADSL Router The Barricade ADSL Router provides Internet access to multiple users by sharing a single user account This new technology provides man...

Page 16: ...b browser on any operating system that supports TCP IP Compatible with all popular Internet applications Applications Many advanced networking features are provided by the Barricade ADSL Router Fast E...

Page 17: ...ress This secures your network from direct attack by hackers and provides more flexible management by allowing you to change internal IP addresses without affecting outside access to your network DMZ...

Page 18: ...INTRODUCTION 1 4...

Page 19: ...SL Router refer to Configuring the Barricade ADSL Router on page 4 1 Package Contents After unpacking the Barricade ADSL Router check the contents of the box to be sure you have received the following...

Page 20: ...protocols installed on each PC that will access the Internet A Java enabled web browser such as Microsoft Internet Explorer 5 5 or above installed on one PC at your site for configuring the Barricade...

Page 21: ...ork to these ports i e a PC hub or switch Power button Press this button to turn on turn off the Barricade ADSL Router Reset Button Use this button to reset the power and restore the default factory s...

Page 22: ...power Normal operation Off Power off or failure DSL On ADSL connection is functioning correctly Flashing The Barricade ADSL Router is establishing an ADSL link Off ADSL connection is not established...

Page 23: ...or cooling requirements are needed You should however comply with the following guidelines Keep the Barricade ADSL Router away from any heating devices Do not place the Barricade ADSL Router in a dus...

Page 24: ...rvice provider will attach the outside ADSL line to a data voice splitter In this case you can connect your phones and computer directly to the splitter as shown below Figure 2 3 Installing with a Spl...

Page 25: ...ur phone system In this case you can connect your phones and computer directly to the incoming ADSL line but you will have to add low pass filters to your phones as shown below Figure 2 4 Installing w...

Page 26: ...t it is properly seated Warning Do not plug a phone jack connector into an RJ 45 port This may damage the Barricade ADSL Router Notes 1 Use 100 ohm shielded or unshielded twisted pair cable with RJ 45...

Page 27: ...ers automatically using Dynamic Host Configuration Protocol DHCP Other ISPs provide a static IP address and associated numbers which you must enter manually How your ISP assigns your IP address determ...

Page 28: ...ADSL Router are Note These settings can be changed to fit your network requirements but you must first configure at least one computer to access the Barricade ADSL Router s web configuration interfac...

Page 29: ...exactly match your version of Windows This is because these steps and screen shots were created from Windows 98 Windows Millennium Edition is similar but not identical to Windows 98 1 On the Windows d...

Page 30: ...he Configuration tab double click the TCP IP item listed for your network card 4 In the TCP IP window select the IP Address tab If Obtain an IP address automatically is already selected your computer...

Page 31: ...ure of your web browser is disabled This is so that your browser can view the Barricade ADSL Router s HTML configuration pages The following steps are for Internet Explorer Internet Explorer 1 Open In...

Page 32: ...G CLIENT PC 3 6 3 In the Internet Options window click the Connections tab Next click the LAN Settings button 4 Clear all the check boxes 5 Click OK and then click OK again to close the Internet Optio...

Page 33: ...gured your computer correctly 1 On the Windows desktop click Start Run 2 Type WINIPCFG and click OK It may take a second or two for the IP Configuration window to appear 3 In the IP Configuration wind...

Page 34: ...CONFIGURING CLIENT PC 3 8 Windows NT 4 0 1 On the Windows desktop click Start Settings Control Panel 2 Double click the Network icon...

Page 35: ...ddress tab 5 In the Adapter drop down list be sure your Ethernet adapter is selected 6 If Obtain an IP address automatically is already selected your computer is already configured for DHCP If not sel...

Page 36: ...ge 3 5 Obtain IP Settings from Your Barricade ADSL Router Now that you have configured your computer to connect to your Barricade ADSL Router it needs to obtain new network settings By releasing old D...

Page 37: ...key Verify that your IP Address is now 192 168 2 xxx your Subnet Mask is 255 255 255 0 and your Default Gateway is 192 168 2 1 These values confirm that your Barricade ADSL Router is functioning 4 Ty...

Page 38: ...at corresponds to the connection to your Barricade ADSL Router 3 The connection status screen will open Click Properties 4 Double click Internet Protocol TCP IP 5 If Obtain an IP address automatically...

Page 39: ...lorer on page 3 5 Obtain IP Settings from Your Barricade ADSL Router Now that you have configured your computer to connect to your Barricade ADSL Router it needs to obtain new network settings By rele...

Page 40: ...TER key Verify that your IP Address is now 192 168 2 xxx your Subnet Mask is 255 255 255 0 and your Default Gateway is 192 168 2 1 These values confirm that your Barricade ADSL Router is functioning 4...

Page 41: ...he Network Connections window will open Double click the connection for this device 4 On the connection status screen click Properties 5 Double click Internet Protocol TCP IP 6 If Obtain an IP address...

Page 42: ...ngs and renewing them with settings from your Barricade ADSL Router you can verify that you have configured your computer correctly 1 On the Windows desktop click Start Programs Accessories Command Pr...

Page 43: ...actly match your operating system This is because these steps and screen shots were created using Mac OS 10 2 Mac OS 7 x and above are similar but may not be identical to Mac OS 10 2 Follow these inst...

Page 44: ...m that your Barricade ADSL Router is functioning 5 Close the Network window Now your computer is configured to connect to the Barricade ADSL Router Disable HTTP Proxy You need to verify that the HTTP...

Page 45: ...CONFIGURING YOUR MACINTOSH COMPUTER 3 19 3 Uncheck all check boxes and click OK...

Page 46: ...CONFIGURING CLIENT PC 3 20...

Page 47: ...ADSL Router using Internet Explorer 5 0 or above To access the Barricade ADSL Router s management interface enter the default IP address of the Barricade ADSL Router in your web browser http 192 168 2...

Page 48: ...dvanced Setup section Setup Wizard Use the Setup Wizard if you want to quickly set up the Barricade ADSL Router Go to Setup Wizard on page 4 4 Advanced Setup Advanced Setup supports more advanced func...

Page 49: ...click the SAVE SETTINGS or NEXT button at the bottom of the page to enable the new setting Note To ensure proper screen refresh after a command entry be sure that Internet Explorer 5 5 is configured...

Page 50: ...t your time zone from the drop down list If your area requires it check to enable the clock for daylight saving changes and enter the Daylight Savings Time start and end dates for your location If you...

Page 51: ...ter settings Go to Parameter Setting Country or ISP Not Listed on page 4 8 in the manual If your ISP uses PPPoA or PPPoE then you will need to enter the user name password and DNS Server address suppl...

Page 52: ...on ADSL Operation Mode WAN ISP The type of ISP you have selected Protocol Indicates the protocol used VPI VCI Virtual Path Identifier VPI and Virtual Circuit Identifier VCI AAL5 Encapsulation Shows th...

Page 53: ...Default Gateway LAN IP address of the Barricade ADSL Router Subnet Mask The network subnet mask Name Server 1 Primary DNS server IP address Name Server 2 Alternate DNS server IP address Start IP Addr...

Page 54: ...by your ISP If you have a Static IP address you will also need to know the IP address Subnet Mask and Gateway address Please contact your ISP for these details if you do not already have them After s...

Page 55: ...between the two end points When there is no data to transmit empty cells are sent When data needs to be transmitted it is immediately inserted into the cell flows Encapsulation Shows the packet encaps...

Page 56: ...in name e g www somesite com to the equivalent numerical IP address Your ISP should provide the IP address of a Domain Name Server Enter the address on this page VPI VCI Enter the Virtual Path Identif...

Page 57: ...er the subnet mask address provided by your ISP Default Gateway Enter the gateway address provided by your ISP DNS Server Enter the Domain Name Server address VPI VCI Enter the Virtual Path Identifier...

Page 58: ...iption VPI VCI Enter the Virtual Path Identifier VPI and Virtual Circuit Identifier VCI supplied by your ISP Encapsulation Select the encapsulation type used by ISP from the drop down list Username En...

Page 59: ...CI Enter the Virtual Path Identifier VPI and Virtual Circuit Identifier VCI supplied by your ISP Encapsulation Select the encapsulation type used by ISP from the drop down list Username Enter user nam...

Page 60: ...IP address provided by your ISP Subnet Mask Enter the subnet mask address provided by your ISP Default Gateway Enter the gateway address provided by your ISP DNS Server Enter the Domain Name Server a...

Page 61: ...access and the IP address of a PC or notebook that will be allowed to manage the Barricade ADSL Router remotely WAN Specifies the Internet connection settings LAN Sets the TCP IP configuration for th...

Page 62: ...TOOLS Contains options to backup and restore the current configuration restore all configuration settings to the factory defaults update system firmware or reset the system STATUS Provides WAN connec...

Page 63: ...t filtering For accurate timing of log entries and system events you need to set the time zone Select your time zone from the drop down list If you want to automatically synchronize the Barricade ADSL...

Page 64: ...in access to the user interface press the blue reset button on the rear panel holding it down for at least five seconds to restore the factory defaults Default password smcadmin Enter a maximum Idle T...

Page 65: ...address of a remote computer on this screen Check the Enabled check box and enter the IP address of the Host Address and click SAVE SETTINGS Note If you check Enable and specify an IP address of 0 0 0...

Page 66: ...DNS Domain Name Servers DNS are used to map a domain name e g www smc com with the IP address e g 64 147 25 20 Your ISP should provide the IP address of one or more Domain Name Servers Enter those add...

Page 67: ...CED SETUP 4 21 WAN Specify the WAN connection parameters provided by your Internet Service Provider ISP The Barricade ADSL Router can be connected to your ISP in one of the following ways ATM PVC Clon...

Page 68: ...rcuit Identifier VCI Encapsulation Specifies how to handle multiple protocols at the ATM transport layer VC MUX Point to Point Protocol over ATM Virtual Circuit Multiplexer null encapsulation allows o...

Page 69: ...sent When data needs to be transmitted it is immediately inserted into the cell flows Encapsulation Shows the packet encapsulation type Packet encapsulation specifies how to handle multiple protocols...

Page 70: ...s if the IP address was provided by your ISP IP Address Enter the IP address provided by your ISP Subnet Mask Enter the subnet mask address provided by your ISP Connect Type Sets connection mode to al...

Page 71: ...y Enter the gateway address provided by your ISP VPI VCI Enter the Virtual Path Identifier VPI and Virtual Circuit Identifier VCI supplied by your ISP Encapsulation Select the encapsulation used by IS...

Page 72: ...p down list QoS Class ATM QoS classes including CBR UBR and VBR PCR SCR MBS QoS Parameters PCR SCR and MBS are configurable Connect Type Sets connection mode to always connected automatic or manual co...

Page 73: ...Gateway Enter the gateway address provided by your ISP VPI VCI Enter the Virtual Path Identifier VPI and Virtual Circuit Identifier VCI supplied by your ISP Encapsulation Select the encapsulation used...

Page 74: ...ROUTER 4 28 Clone MAC Address Some ISPs require you to register your MAC address with them If this is the case the MAC address of the Barricade ADSL Router must be changed to the MAC address that you...

Page 75: ...Address The IP address of the Barricade ADSL Router IP Subnet Mask The subnet mask of the network DHCP Server The Barricade ADSL Router comes with the DHCP function Enable this function to dynamically...

Page 76: ...ress of the DHCP pool Do not include the gateway address of the Barricade ADSL Router in the client address pool If you change the pool range make sure the first three octets match the gateway s IP ad...

Page 77: ...ADVANCED SETUP 4 31 NAT Network Address Translation NAT allows multiple users to access the Internet sharing one public IP...

Page 78: ...blic IP addresses to be shared by multiple internal users This also hides the internal network for increased privacy and security Enter the Public IP address you wish to share into the Global IP field...

Page 79: ...ADSL Router redirects the external service request to the appropriate server located at another internal IP address For example if you set Type Public Port to TCP 80 HTTP or web and the Private IP Po...

Page 80: ...ions such as Internet gaming video conferencing and Internet telephony These applications may not work when Network Address Translation NAT is enabled If you need to run applications that require mult...

Page 81: ...ith the most updated values The content of the NAT Mapping Table is described as follows Protocol protocol of the flow Local IP local LAN host s IP address for the flow Local Port local LAN host s por...

Page 82: ...c Route Click Add to add a new static route to the list Click SAVE SETTINGS to save the configuration Parameter Description Network Address Enter the IP address of the remote computer for which to set...

Page 83: ...b network information will be summarized to one piece of information covering all sub networks Table of current Interface RIP parameter Interface The WAN interface to be configured Operation Mode Disa...

Page 84: ...r immediately begins transmitting routing updates to inform other network routers of the change Poison Reverse A method for preventing loops that would cause endless retransmission of data traffic Aut...

Page 85: ...he address bits in the destination address used for routing to specific subnets Each bit that corresponds to a 1 is part of the subnet mask number each bit that corresponds to 0 is part of the host nu...

Page 86: ...ces and networks with a connection to the Internet Their goal is not to steal information but to disable a device or network so users no longer have access to network resources The firewall function o...

Page 87: ...ermitted through the WAN interface The default is to permit all outgoing traffic The following items are on the Access Control screen Parameter Description Enable Filtering Function Click Yes to turn...

Page 88: ...CADE ADSL ROUTER 4 42 To add the PC to the filtering table 1 Click Add PC on the Access Control screen 2 Define the appropriate settings for client PC services 3 Click OK and then click SAVE SETTINGS...

Page 89: ...s the Barricade ADSL Router to enter up to 32 MAC addresses that are not allowed access to the WAN port Click Yes to enable or No to disable this function Enter the MAC address in the space provided Y...

Page 90: ...The Barricade ADSL Router allows the user to block access to web sites by entering either a full URL address or just a keyword This feature can be used to protect children from accessing violent or po...

Page 91: ...t access for local clients based on rules Each access control rule may be activated at a scheduled time Define the time schedule on this page and apply the rule on the Access Control page Follow these...

Page 92: ...CONFIGURING THE BARRICADE ADSL ROUTER 4 46 2 Define the appropriate settings for a schedule rule 3 Click OK and then click SAVE SETTINGS to save your settings...

Page 93: ...will be blocked except for those types marked in the Stateful Packet Inspection section RIP Defect Default Disabled If an RIP request packet is not acknowledged to by the router it will stay in the i...

Page 94: ...lose off ports until connection to the specific port is requested When particular types of traffic are checked only the particular type of traffic initiated from the internal LAN will be allowed For e...

Page 95: ...ADVANCED SETUP 4 49 Scroll down to view more information...

Page 96: ...ds that a packet state structure remains active When the timeout value expires the router drops the unassembled packet freeing that structure for use by another packet TCP SYN wait 30 sec Defines how...

Page 97: ...250 sessions Maximum number of allowed incomplete TCP UDP sessions per minute Incomplete TCP UDP sessions per min LOW 200 sessions Minimum number of allowed incomplete TCP UDP sessions per minute Max...

Page 98: ...ation properly from behind the firewall you can open the client up to unrestricted two way Internet access Enter the IP address of a DMZ Demilitarized Zone host on this screen Adding a client to the D...

Page 99: ...ccess this information Access rights to the agent are controlled by community strings To communicate with the Barricade ADSL Router the NMS must first submit a valid community string for authenticatio...

Page 100: ...nity A community string password specified for trap management Enter a word something other than public or private to prevent unauthorized individuals from accessing information on your system Version...

Page 101: ...ED SETUP 4 55 UPnP Click Enable to turn on the Universal Plug and Play function of the Barricade ADSL Router This function allows the device to automatically dynamically join a network obtain an IP ad...

Page 102: ...m from the central office to the customer site than upstream This section is used to configure the ADSL operation type and shows the ADSL status ADSL Parameters It is recommended that you set the Oper...

Page 103: ...ADVANCED SETUP 4 57 ADSL Status The Status screen displays information on connection line status data rate operation data and defect indication and statistics...

Page 104: ...aved For either path a forward error correction FEC scheme is employed to ensure higher data integrity For maximum noise immunity an interleaver may be used to supplement FEC Interleaved Path FEC Corr...

Page 105: ...rame contains regular ADSL frames one of which is used to provide superframe synchronization identifying the start of a superframe Some of the remaining frames are also used for special functions Rece...

Page 106: ...ture is powered by either DynDNS or TZO com With a DDNS connection you can host your own web site E mail server FTP site and more at your own location even if you have a dynamic IP address Domain Name...

Page 107: ...and reset the Barricade ADSL Router Configuration Tools Choose a function and click Next Backup allows you to save the Barricade ADSL Router s configuration to a file Restore can be used to restore th...

Page 108: ...een to update the firmware or user interface to the latest versions Download the upgrade file and save it to your hard drive Then click Browse to look for the downloaded file Click BEGIN UPGRADE Check...

Page 109: ...orm a reset from this page the configurations will not be changed back to the factory default settings Note If you use the Reset button on the rear panel the Barricade ADSL Router performs a power res...

Page 110: ...age displays WAN LAN connection status firmware and hardware version numbers illegal attempts to access your network as well as information on DHCP clients connected to your network The security log m...

Page 111: ...isplays system IP settings as well as DHCP Server and Firewall status INFORMATION Displays the number of attached clients the firmware versions the physical MAC address for each media interface and fo...

Page 112: ...mpts to access your network Save Click on this button to save the security log file Clear Click on this button to delete the access log Refresh Click on this button to refresh the screen DHCP Client L...

Page 113: ...in the Adapter Address section WINDOWS NT4 2000 XP Click Start Programs Command Prompt Type ipconfig all and press ENTER The MAC address is listed as the Physical Address MACINTOSH Click System Prefer...

Page 114: ...CONFIGURING THE BARRICADE ADSL ROUTER 4 68...

Page 115: ...een the Barricade ADSL Router the external power supply and the wall outlet If the power indicator does not turn on when the power cord is plugged in you may have a problem with the power outlet power...

Page 116: ...possible defects Replace any defective adapter or cable if necessary Network Connection Problems Cannot ping the Barricade ADSL Router from the attached LAN Verify that the IP addresses are properly c...

Page 117: ...that you have a valid network connection to the Barricade ADSL Router and that the port you are using has not been disabled Check the network cabling between the management station and the Barricade...

Page 118: ...TROUBLESHOOTING A 4...

Page 119: ...thernet connections a twisted pair cable must have two pairs of wires Each wire pair is identified by two different colors For example one wire might be red and the other red with white stripes Also a...

Page 120: ...ation when attaching the wires to the pins Figure B 1 RJ 45 Ethernet Connector Pin Numbers RJ 45 Port Connection Use the straight through CAT 5 Ethernet cable provided in the package to connect the Ba...

Page 121: ...e straight through cable Crossover Wiring If the port on the attached device has straight through wiring MDI use crossover cable RJ 45 Pin Assignments Pin Number Assignment1 1 Tx 2 Tx 3 Rx 6 Rx 1 The...

Page 122: ...colors For example one wire might be red and the other red with white stripes Also an RJ 11 connector must be attached to both ends of the cable Each wire pair must be attached to the RJ 11 connector...

Page 123: ...e 3 Line 1 Ring Red or Blue White 4 Line 1 Tip Green or White Blue 5 Line 2 Ring Yellow or Orange White 6 Not used 1 2 3 4 5 6 Blue White White Blue R1 T1 1 2 3 4 5 6 Red Green R1 T1R2 T2 Black Yellow...

Page 124: ...CABLES B 6...

Page 125: ...Supports G Lite ADSL G 992 2 up to 1 5 Mbps downstream up to 512 Kbps upstream Dying GASP support ATM Features RFC1483 Encapsulation IP Bridging and encapsulated routing PPP over ATM LLC VC multiplexi...

Page 126: ...sparent Bridging DHCP Server DNS Proxy Static Routing RIPv1 and RIP Applications Netmeeting ICQ Real Player QuickTime DialPad PC Anywhere Telnet SNTP NNTP Environmental Temperature IEC 68 2 14 0 to 50...

Page 127: ...e 2 ADSL full rate Standards Conformance Electromagnetic Compatibility CE ETSI R TTE ETS 300 328 ETS 300 489 Safety EN60950 Internet Standards RFC 826 ARP RFC 791 IP RFC 792 ICMP RFC 768 UDP RFC 793 T...

Page 128: ...SPECIFICATIONS C 4...

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