Limited Warranty
Limited Warranty Statement:
SMC Networks, Inc. (“SMC”) warrants its products to be free from defects in
workmanship and materials, under normal use and service, for the applicable warranty term. All SMC products carry a
standard 90-day limited warranty from the date of purchase from SMC or its Authorized Reseller. SMC may, at its own
discretion, repair or replace any product not operating as warranted with a similar or functionally equivalent product,
during the applicable warranty term. SMC will endeavor to repair or replace any product returned under warranty
within 30 days of receipt of the product.
The standard limited warranty can be upgraded to a Limited Lifetime* warranty by registering new products within 30
days of purchase from SMC or its Authorized Reseller. Registration can be accomplished via the enclosed product
registration card or online via the SMC web site. Failure to register will not affect the standard limited warranty. The
Limited Lifetime warranty covers a product during the Life of that Product, which is defined as the period of time
during which the product is an “Active” SMC product. A product is considered to be “Active” while it is listed on the
current SMC price list. As new technologies emerge, older technologies become obsolete and SMC will, at its
discretion, replace an older product in its product line with one that incorporates these newer technologies. At that
point, the obsolete product is discontinued and is no longer an “Active” SMC product. A list of discontinued products
with their respective dates of discontinuance can be found at
http://www.smc.com/smc/pages_html/support.html
.
All products that are replaced become the property of SMC. Replacement products may be either new or reconditioned.
Any replaced or repaired product carries either a 30-day limited warranty or the remainder of the initial warranty,
whichever is longer. SMC is not responsible for any custom software or firmware, configuration information, or
memory data of Customer contained in, stored on, or integrated with any products returned to SMC pursuant to any
warranty. Products returned to SMC should have any customer-installed accessory or add-on components, such as
expansion modules, removed prior to returning the product for replacement. SMC is not responsible for these items if
they are returned with the product.
Customers must contact SMC for a Return Material Authorization number prior to returning any product to SMC.
Proof of purchase may be required. Any product returned to SMC without a valid Return Material Authorization
(RMA) number clearly marked on the outside of the package will be returned to customer at customer’s expense. For
warranty claims within North America, please call our toll-free customer support number at (800) 762-4968.
Customers are responsible for all shipping charges from their facility to SMC. SMC is responsible for return shipping
charges from SMC to customer.
WARRANTIES EXCLUSIVE:
IF AN SMC PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE,
CUSTOMER’S SOLE REMEDY SHALL BE REPAIR OR REPLACEMENT OF THE PRODUCT IN QUESTION,
AT SMC’S OPTION. THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN
LIEU
OF ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY
OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OR CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SMC NEITHER ASSUMES NOR
AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH
THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS. SMC SHALL NOT BE LIABLE
UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THE ALLEGED DEFECT IN
THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER'S OR ANY THIRD PERSON'S MISUSE,
NEGLECT,
