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SMC Networks 7004VBR, User Manual

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SMC Networks 7004VBR User Manual Download Page 101

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PPENDIX

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ROUBLESHOOTING

This appendix describes common problems you may encounter and 
possible solutions to them. The Barricade can be easily monitored through 
panel indicators to identify problems. If you cannot resolve any connection 
problems after checking the indicators, then refer to the other sections in 
the following table. 

Troubleshooting Chart

Symptom

Action

LED Indicators

Power LED is OFF

•

External power supply has failed or is disconnected.

•

Check connections between the Barricade, the external 
power supply, and the wall outlet.

•

If the power indicator does not light when the power 
cord is plugged in, you may have a problem with the 
power outlet, power cord, or external power supply. 
If the unit powers off after running for a while, check 

for loose power connections, power losses, or surges at 

the power outlet. 
If you cannot isolate the problem, then the external 

power supply may be defective. In this case, contact 

SMC Technical Support for assistance.

Summary of Contents for 7004VBR

Page 1: ...r Internet Access via Single User Account EZ 3 Click Installation Wizard Configurable Parental Control Stateful Packet Inspection and DoS Support Supports a Wide Variety of Internet Applications Virtual Private Network Using PPTP L2TP IPSec Pass Through User Guide SMC7004VBR ...

Page 2: ...BarricadeTM Broadband Router User Guide From SMC s Barricade line of Broadband Routers September 2002 Part Number 150200009800A Revision Number EU 01 ...

Page 3: ...r is connected Consult the dealer or an experienced radio TV technician for help EC Conformance Declaration Class B SMC contact for these products in Europe is SMC Networks Europe Edificio Conata II Calle Fructuós Gelabert 6 8 2o 4a 08970 Sant Joan Despí Barcelona Spain This information technology equipment complies with the requirements of the Council Directive 89 336 EEC on the Approximation of ...

Page 4: ...y to conducted disturbances Induced by radio frequency fields EN 61000 4 6 1996 0 15 80MHz with 1kHz AM 80 Modulation 3V m Power frequency magnetic field immunity test according to EN 61000 4 8 1993 1A m at frequency 50Hz Voltage dips short interruptions and voltage variations immunity test according to EN 61000 4 11 1994 95 Reduction 10ms 30 Reduction 500ms 95 Reduction 5000ms LVD EN60950 A1 1992...

Page 5: ...zu achten Ein Kippen oder Fallen könnte Beschädigungen hervorrufen 7 Die Belüftungsöffnungen dienen der Luftzirkulation die das Gerät vor Überhitzung schützt Sorgen Sie dafür daß diese Öffnungen nicht abgedeckt werden 8 Beachten Sie beim Anschluß an das Stromnetz die Anschlußwerte 9 Verlegen Sie die Netzanschlußleitung so daß niemand darüber fallen kann Es sollte auch nichts auf der Leitung abgest...

Page 6: ...ungen c Das Gerät war Feuchtigkeit ausgesetzt d Wenn das Gerät nicht der Bedienungsanleitung entsprechend funktioniert oder Sie mit Hilfe dieser Anleitung keine Verbesserung erzielen e Das Gerät ist gefallen und oder das Gehäuse ist beschädigt f Wenn das Gerät deutliche Anzeichen eines Defektes aufweist 15 Stellen Sie sicher da die Stromversorgung dieses Ger tes nach der EN 60950 gepr ft ist Ausga...

Page 7: ...nstallation Procedure 2 6 3 Configuring Client PCs 3 1 TCP IP Configuration 3 1 4 Configuring the Barricade 4 1 Navigating the Web Browser Interface 4 2 Making Configuration Changes 4 3 Setup Wizard 4 3 Time Zone 4 3 Broadband Type 4 4 Advanced Setup 4 8 System 4 9 WAN 4 12 LAN 4 17 NAT 4 18 Firewall 4 21 Tools 4 30 5 Configuring Client TCP IP 5 1 Installing TCP IP 5 1 Windows 95 98 ME 5 1 Windows...

Page 8: ... Your Computer with Windows XP 5 22 Configuring Your Computer with Windows NT 4 0 5 29 Configuring Your Macintosh Computer 5 35 Dynamic IP Allocation via a DHCP Server 5 41 Manual IP Configuration 5 42 Verifying Your TCP IP Connection 5 43 A Troubleshooting A 1 B Cables B 1 Ethernet Cable B 1 Specifications B 1 Twisted pair Cable B 1 RJ 45 Port Pin Assignments B 3 C Specifications C 1 ...

Page 9: ...et access to multiple users by sharing a single user account The Barricade features a WAN interface that allows you to connect either a DSL or cable modem The Barricade provides extensive firewall protection and Virtual Private Network VPN services The Barricade provides many cost effective functions and management benefits It is simple to configure and can be up and running in minutes Features an...

Page 10: ...ices such as web mail FTP and Telnet Virtual Private Network support using PPTP L2TP or IPSec pass through User definable application sensing tunnel supports applications requiring multiple connections Parental controls allows the user to limit certain web sites Email alerts when the users network is being compromise Easy setup through a web browser on any operating system that supports TCP IP Com...

Page 11: ...Address The Barricade shares a single IP address with up to 253 users Using only one ISP account multiple users on your network can simultaneously browse the Internet Virtual Server If you have a static IP address you can set up the Barricade to act as a virtual host for network address translation Remote users access various services at your site using the static IP address Then depending on the ...

Page 12: ...rnet access to specified users or drop requests for specific services The Barricade s firewall also blocks common hacker attacks including IP Spoofing Land Attack Ping of Death IP with zero length Smurf Attack UDP port loopback Snork Attack TCP null scan and TCP SYN flooding Virtual Private Network The Barricade supports three of the most commonly used VPN protocols PPTP L2TP and IPSec These proto...

Page 13: ...call origination and flow control required by ISPs Layer Two Tunneling Protocol Includes most of the features provided by PPTP but has less overhead and is more suited for managed networks IP Security Provides IP network layer encryption IPSec can support large encryption networks such as the Internet by using digital certificates for device authentication ...

Page 14: ...kage Contents If any of the items are missing or damaged contact your local SMC distributor Barricade Broadband Router Power adapter One CAT 5 Ethernet cable Four rubber feet CD with User Guide and EZ 3 Click Installation Wizard Quick Installation Guide SMC Warranty Registration Card If possible retain the carton and original packing materials in case there is a need to return the product ...

Page 15: ...duplex Access speed to the Internet depends on your service type Full rate Asymmetric Digital Subscriber Line ADSL provides up to 8 Mbps downstream and 640 Kbps upstream G lite or splitterless ADSL provides up to 1 5 Mbps downstream and 512 Kbps upstream Cable modems provide up to 36 Mbps downstream and 2 Mbps upstream However you should note that the actual rate provided by specific service provi...

Page 16: ... On The Barricade is receiving power Flashing The SMC7004VBR is initializing or upgrading firmware WAN On The WAN port has established a valid network connection Flashing The WAN port is transmitting or receiving traffic Link ACT On The indicated LAN port has established a valid network connection Flashing The indicated LAN port is transmitting or receiving traffic Speed On The indicated LAN port ...

Page 17: ...utton to reset the power or restore the default factory settings Reboot by pushing 1 second Return all settings to the factory defaults by pushing 5 seconds WAN WAN port RJ 45 Connect a cable modem DSL modem or an Ethernet router to this port LAN Four 10 100 Autosensing switch ports RJ 45 Connect devices on your local area network to these ports such as a PC hub or switch WAN LAN 4 3 2 1 6V 1A Res...

Page 18: ...Mbps Fast Ethernet card or a USB to Ethernet converter TCP IP protocols installed on each PC that will access the Internet A Java enabled web browser such as Microsoft Internet Explorer 5 0 or above or Netscape Communicator 4 0 or above installed on one PC at your site for configuring the Barricade Connect the System The Barricade can be positioned at any convenient location in your office or home...

Page 19: ...s well as the transmission mode to half duplex or full duplex Use twisted pair cable to connect any of the LAN ports on the Barricade to an Ethernet adapter on your PC Otherwise you may cascade any of the LAN ports on the Barricade to an Ethernet hub or switch and then connect your PC or other network equipment to the hub or switch When inserting an RJ 45 connector be sure the tab on the connector...

Page 20: ...by the modem see Appendix B Figure 2 3 Making WAN Connections Note When connecting to the WAN port use 100 ohm Category 3 4 or 5 shielded or unshielded twisted pair cable with RJ 45 connectors at both ends for all connections Connecting the Power Adapter Plug the power adapter into the power socket on the Barricade and the other end into a power outlet Check the indicator marked Power on the front...

Page 21: ...as described in Chapter 5 to access the Barricade s web configuration interface See Chapter 4 for information on configuring the Barricade If you have not previously configured TCP IP for your computer refer to Configuring Client TCP IP on page 5 1 All PCs connected to the Barricade must be in the same IP subnet as the Barricade The default IP address of the Barricade is 192 168 2 1 where x means ...

Page 22: ...ing Internet Explorer 4 0 or above or Netscape Navigator 4 0 or above Using the web management interface you may configure the Barricade and view statistics to monitor network activity To access the Barricade s management interface enter the IP address of the Barricade in your web browser http 192 168 2 1 the Barricade automatically switches to Port 88 for management access Then click LOGIN by def...

Page 23: ...rd and an Advanced Setup section Use the Setup Wizard if you want to quickly setup the Barricade for use with a cable modem or DSL modem Advanced setup supports more advanced functions like hacker attack detection IP and MAC address filtering intrusion detection virtual server setup virtual DMZ hosts as well as other advanced functions ...

Page 24: ...page to enable the new setting Note To ensure proper screen refresh after a command entry be sure that Internet Explorer 5 0 is configured as follows Under the menu Tools Internet Options General Temporary Internet Files Settings the setting for Check for newer versions of stored pages should be Every visit to the page Setup Wizard Time Zone Click on the Setup Wizard picture The first item in the ...

Page 25: ...RD 4 4 For accurate timing of client filtering and log events you need to set the time zone Select your time zone from the dropdown list Click Next Broadband Type Select the type of broadband connection you have ...

Page 26: ...m Your ISP may have given you a host name If so enter it into this field Click Finish to complete the setup The Status page will open to allow you to view the connection status as well as other information See Status on page 4 35 for details ...

Page 27: ...ou have been provided with this information choose this option and enter the assigned IP address subnet mask gateway IP and DNS IP addresses for the Barricade Click Finish to complete the setup The Status page will open to allow you to view the connection status as well as other information See Status on page 4 35 for details ...

Page 28: ...ange it Enter a Maximum Idle Time in minutes to define a maximum period of time for which the Internet connection is maintained during inactivity If the connection is inactive for longer than the Maximum Idle Time it will be dropped Enable the Auto reconnect option to automatically re establish the connection as soon as you attempt to access the Internet again Attention Please be aware that the se...

Page 29: ... NAT Shares a single ISP account with multiple users sets up virtual servers Firewall Configures a variety of security and specialized functions including Access Control Hacker Prevention and DMZ Tools Contains options to backup restore the current configuration restore all configuration settings to the factory defaults update system firmware or reset the system Status Provides WAN connection type...

Page 30: ...CONFIGURING THE BARRICADE 4 9 System Time Zone Sets the time zone for the Barricade This information is used for log entries and client access control ...

Page 31: ...ssign one before exposing the Barricade to the Internet Passwords can contain from 3 12 alphanumeric characters and are not case sensitive If your password is lost or you cannot gain access to the user interface press the Reset button on the rear panel holding it down for at least five seconds to restore the factory defaults default is no password ...

Page 32: ...e using a standard web browser Check Enable and enter the IP address of the remote host Click Apply Note If you specify an IP address of 0 0 0 0 any host can manage the Barricade In order to get access to your router enter the IP address of your router and 8080 without in the address bar Example http WAN_IP 8080 ...

Page 33: ...ternet service and do not change it unless required by your ISP If your ISP used the MAC address of an Ethernet card as an identifier when first setting up your broadband account connect only the PC with the registered MAC address to the Barricade and click the Clone MAC Address button This will replace the current Barricade MAC address with the already registered Ethernet card MAC address If you ...

Page 34: ...ason to change it Enter a Maximum Idle Time in minutes to define a maximum period of time for which the Internet connection is maintained duringinactivity If the connection is inactive for longer than the Maximum Idle Time it will be dropped Enable the Auto reconnect option to automatically re establish the connection when an application attempts to access the Internet again Note If you are not us...

Page 35: ...PPTP allows the secure remote access over the Internet by simply dialing in a local point provided by an ISP Using the above screen allows client PCs to establish a normal PPTP session and provides hassle free configuration of the PPTP client on each client PC ...

Page 36: ...rnet Service Provider has assigned a fixed IP address enter the assigned address and subnet mask for the Barricade then enter the gateway address of your ISP You may need a fixed address if you want to provide Internet services such as a web server or FTP server ...

Page 37: ...P 4 16 DNS Domain Name Servers map numerical IP addresses to the equivalent domain name e g www smc com Your ISP should provide the IP address of one or more domain name servers Enter those addresses on this screen ...

Page 38: ... be set to Forever which means there is no time limit on the IP address lease IP Address Pool A dynamic IP start address may be specified by the user e g 192 168 2 100 default value Once this start IP address has been assigned IP addresses running from 192 168 2 100 to 192 168 2 199 will be part of the dynamic IP address pool IP addresses from 192 168 2 2 to 192 168 2 99 and 192 168 2 200 to 192 1...

Page 39: ...r to configure your client PCs for dynamic IP address allocation NAT Address Mapping Allows one or more public IP addresses to be shared by multiple internal users Enter the Public IP address you wish to share into the Global IP field Enter a range of internal IPs that will share the global IP into the from field ...

Page 40: ...est to the appropriate internal server and port The WAN interface should have a fixed IP address to properly utilize this function For example if you set Type Public Port to TCP 80 HTTP or web and the Private IP Port to 192 168 2 2 8080 then all HTTP requests from outside users will be transferred to port 8080 on 192 168 2 2 Therefore by just entering the IP Address provided by the ISP Internet us...

Page 41: ...k Address Translation NAT enabled If you need to run applications that require multiple connections use the following screen to specify the additional public ports to be opened for each application Specify the port normally associated with an application in the Trigger Port field select the protocol type as TCP or UDP then enter the public ports associated with the trigger port to open them for in...

Page 42: ...e access control of connected client PCs block common hacker attacks including IP Spoofing Land Attack Ping of Death IP with zero length Smurf Attack UDP port loopback Snork Attack TCP null scan and TCP SYN flooding The firewall does not significantly affect system performance so we advise leaving it enabled to protect your network users Note When you select the Enable radio button of the Enable o...

Page 43: ...te Click on Add PC and define the appropriate settings for client PC services as shown in the following screen Field Description Normal Filtering Table Displays the IP address and filtering status of the connected client PC MAC Filtering Table Displays the MAC address of the client PC Remote Management Allows you to set the IP address of an administrator for a remote management ...

Page 44: ...CONFIGURING THE BARRICADE 4 23 If Add PC is chosen the following screen is displayed ...

Page 45: ...ADVANCED SETUP 4 24 URL Blocking Sites Using the above screen to block access to the Web sites specified in the table ...

Page 46: ...DE 4 25 Schedule Rule You can filter Internet access for local clients based on the Rule Name and time of day 1 Click on Add Schedule Rule 2 Define the appropriate settings for a schedule rule as shown in the following screen ...

Page 47: ...ADVANCED SETUP 4 26 3 Click OK and then the APPLY button to save your settings as shown on previous page ...

Page 48: ...CONFIGURING THE BARRICADE 4 27 Intrusion Detection ...

Page 49: ...If you need to use the Stateful Packet Inspection SPI for blocking packets click on the Yes radio button in the Enable SPI and Anti DoS firewall protection field and then check the inspection type that you need such as Packet Fragmentation TCP Connection UDP Session FTP Service H 323 Service and TFTP Service Hacker Prevention Feature The Barricade firewall inspects packets at the application layer...

Page 50: ...an Port Scan Attack UDP port loopback Snork Attack etc Note The firewall does not significantly affect system performance so we advise enabling the prevention features to protect your network users When hackers attempt to enter your network we can alert you by e mail Enter your E mail address for alerting hacker access Specify your E mail servers user name and password Connection Policy Enter the ...

Page 51: ... two way Internet access Enter the IP address of a DMZ host to this screen Adding a client to the DMZ Demilitarized Zone may expose your local network to a variety of security risks so only use this option as a last resort Tools Use the Tools menu to backup the current configuration restore a previously saved configuration restore factory settings update firmware and reset the Barricade ...

Page 52: ...CONFIGURING THE BARRICADE 4 31 Configuration Tools Choose a function and click More Configuration ...

Page 53: ... Backup Backup allows you to save the Barricade s configuration to a file You can then check Restore to restore the saved backup configuration file Restore to factory defaults resets the Baricade to the original settings ...

Page 54: ...s easy downloading of the latest Firmware Download the upgrade file from the SMC website www smc com and save it to your hard drive Browse for the file and then click Apply Check the Status page Information section to confirm that the upgrade process was successful ...

Page 55: ...reset will be complete when the power LED stops blinking Note If you use the Reset button on the rear panel the Barricade performs a power reset If the button is held depressed for over 5 seconds all the LEDs will illuminate and the factory settings will be restored ...

Page 56: ...BARRICADE 4 35 Status The Status screen displays WAN LAN connection status firmware and hardware version numbers illegal attempts to access your network as well as information on DHCP clients connected to your network ...

Page 57: ...cal MAC address for each media interface as well as the hardware version and serial number Security Log Displays illegal attempts to access your network Save Click on this button to save a security log file Clear Click on this button to delete the access log Refresh Click on this button to refresh the screen DHCP Client Log Displays information on all DHCP clients on your network Release Click on ...

Page 58: ...tion If you need information on how to configure a TCP IP address on a PC refer to Setting Up TCP IP to Work with the Barricade on page 5 5 Installing TCP IP Windows 95 98 ME 1 Click Start Settings Control Panel 2 Double click the Network icon and select the Configuration tab in the Network window 3 Click the Add button 4 Double click Protocol ...

Page 59: ... the OK button to return to the Network window 6 The TCP IP protocol will be listed in the Network window Click OK to complete the installation procedure and restart your PC to enable the TCP IP protocols The operating system may prompt you to restart your system Click Yes and the computer will shut down and restart ...

Page 60: ...gs then click Control Panel 2 Double click the Network and Dial up Connections icon then Local Area Connection icon and press the Properties button in the General tab 3 Click the install button to add the network component to your PC 4 Double click on Protocol to add the TCP IP protocol ...

Page 61: ...P 5 4 5 Choose Internet Protocol TCP IP in the Network Protocols Click the OK button to return to the Network window 6 The TCP IP protocol will be listed in the Network window Click OK to complete the install procedure ...

Page 62: ... the TCP IP line that has been assigned to your network card on the Configuration tab of the Network window 3 Click the Properties button 4 You may dynamically assign TCP IP address settings to a client or you can manually configure a client with address settings to meet your specific network requirements Note that the default IP address of the Barricade is 192 168 2 1 ...

Page 63: ...tton in the General tab 3 Select the TCP IP line that has been assigned to your network card in the Local Area Connection Properties window 4 Click the Properties button to set the TCP IP protocol for the Barricade 5 You can dynamically assign TCP IP address settings to a client or you can manually configure a client with address settings to meet your specific network requirements Note that the de...

Page 64: ...ies button in the General tab 4 Select the TCP IP line that has been assigned to your network card in the Local Area Connection Properties window 5 Click the Properties button to set the TCP IP protocol for the Barricade 6 You can dynamically assign TCP IP address settings to a client or you can manually configure a client with address settings to meet your specific network requirements Note that ...

Page 65: ...u have completed the hardware setup by connecting your devices you need to configure the computer to connect to the Barricade You need to determine how your ISP issues your IP address Many ISPs issue these numbers automatically using a networking technology known as Dynamic Host Control Protocol or DHCP Other ISPs will specify your IP address and associated numbers which you must enter manually Th...

Page 66: ...CONFIGURING CLIENT TCP IP 5 9 2 Double click the Network icon 3 On the Network window Configuration tab double click the TCP IP entry for your network card ...

Page 67: ... already checked your computer is already configured for DHCP Click Cancel to close each window and skip to Step 2 Disable HTTP Proxy on page 5 12 5 Make a note of the current IP Address and Subnet Mask a space is provided on the next page 6 Click the Gateway tab and record the numbers listed under Installed gateways ...

Page 68: ...lick OK 9 Windows may need your Windows 95 98 ME CD to copy some files After it finishes copying it will then prompt you to restart your system Click Yes and the computer will shut down and restart TCP IP Configuration Setting IP Address ____ ____ ____ ____ Subnet Mask ____ ____ ____ ____ Primary DNS Server ____ ____ ____ ____ Secondary DNS Server ____ ____ ____ ____ Default Gateway ____ ____ ____...

Page 69: ...at your web browser will be able to view the configuration pages inside your Barricade The following steps are for Internet Explorer and for Netscape Determine which browser you use and follow the appropriate steps Internet Explorer 1 Open Internet Explorer Click Tools Internet Options 2 In the Internet Options window click the Connections tab Click the LAN Settings button ...

Page 70: ... Internet Options window Netscape 1 Open Netscape Click Edit then click Preferences 2 In the Preferences window under Category double click Advanced then click Proxies Check Direct connection to the Internet Click OK 3 Repeat these steps for each Windows 95 98 ME computer connected to your Barricade ...

Page 71: ...you will also verify that you have configured your computer correctly 1 Click Start Run 2 Type WINIPCFG and click OK It may take a minute or two for the IP Configuration window to appear 3 From the dropdown menu select your network card Click Release and then Renew Verify that your IP address is now 192 168 2 xxx your Subnet Mask is 255 255 255 0 and your Default Gateway is 192 168 2 1 These value...

Page 72: ...y ISPs issue these addresses automatically using a networking technology known as Dynamic Host Configuration Protocol or DHCP Other ISPs will specify your IP address and associated numbers which you must enter manually This is also known as a static IP address How your ISP assigns your IP address determines how you will configure your computer Here is what to do 1 From the Windows desktop click St...

Page 73: ...SETTING UP TCP IP TO WORK WITH THE BARRICADE 5 16 3 Double click the icon that corresponds to the connection to your Barricade 4 Click Properties 5 Double click Internet Protocol TCP IP ...

Page 74: ...ecked your computer is already configured for DHCP Click Cancel to close each window and skip to Step 2 Disable HTTP Proxy on page 5 18 7 Check Obtain an IP address automatically and check Obtain DNS server address automatically Click OK Click OK or Close to close each window TCP IP Configuration Setting IP Address ____ ____ ____ ____ Subnet Mask ____ ____ ____ ____ Primary DNS Server ____ ____ __...

Page 75: ... your web browser will be able to view the configuration pages inside the Barricade The following steps are for Internet Explorer and for Netscape Determine which browser you use and follow the appropriate steps Internet Explorer 1 Open Internet Explorer Click Tools Internet Options 2 In the Internet Options window click the Connections tab Next click the LAN Settings button ...

Page 76: ...Click OK and then click OK again to close the Internet Options window Netscape 1 Open Netscape Click Edit then click Preferences 2 In the Preferences window under Category double click Advanced then click Proxies Select Direct connection to the Internet Click OK ...

Page 77: ...our Barricade it needs to obtain new network settings By releasing old IP settings and renewing them with settings from your Barricade you will also verify that you have configured your computer correctly 1 From the Windows desktop click Start Programs Accessories Command Prompt 2 In the Command Prompt window type IPCONFIG RELEASE and press the ENTER key ...

Page 78: ...IG RENEW and press the ENTER key Verify that your IP address is now 192 168 2 xxx 2 254 your Subnet Mask is 255 255 255 0 and your Default Gateway is 192 168 2 1 These values confirm that your Barricade is functioning 4 Type EXIT and press ENTER ...

Page 79: ...our ISP issues your IP address Many ISPs issue these numbers automatically using a networking technology known as Dynamic Host Configuration Protocol or DHCP Other ISPs will specify your IP address and associated numbers which you must enter manually This is also known as a static IP address How your ISP assigns your IP address determines how you will configure your computer Here is what to do 1 F...

Page 80: ...CONFIGURING CLIENT TCP IP 5 23 2 Select the Network and Internet Connections icon then click the Network Connections icon 3 Double click on the LAN or High Speed Internet 4 Click Properties ...

Page 81: ... is on the Internet Protocol TCP IP Properties dialog box Use the spaces below to record the information If Obtain an IP address automatically and Obtain DNS server address automatically are already selected your computer is already configured for DHCP Click Cancel to close each window and skip to Step 2 Disable HTTP Proxy on page 5 25 ...

Page 82: ...Web browser will be able to view the configuration pages inside your Barricade The following steps are for Internet Explorer and for Netscape Determine which browser you use and follow the appropriate steps Internet Explorer 1 Open Internet Explorer and click the stop button Click Tools then Internet Options TCP IP Configuration Setting IP Address ____ ____ ____ ____ Subnet Mask ____ ____ ____ ___...

Page 83: ... WORK WITH THE BARRICADE 5 26 2 In the Internet Options window click the Connections tab Next click the LAN Settings button 3 Clear all the checkboxes 4 Click OK and then click OK again to close the Internet Options window ...

Page 84: ...nect to your Barricade it needs to obtain new network settings By releasing any old IP settings and renewing them with settings from your Barricade you will also verify that you have configured your computer correctly 1 From the Windows desktop click the Start button then Programs then Accessories and then click Command Prompt ...

Page 85: ...ess the ENTER key 3 Type IPCONFIG RENEW and press the ENTER key Verify that your IP address is now 192 168 2 xxx 2 255 your Subnet Mask is 255 255 255 0 and your Default Gateway is 192 168 2 1 These values confirm that your Barricade is functioning 4 Type EXIT and press ENTER to close the Command Prompt window ...

Page 86: ...address Many ISPs issue these numbers automatically using a networking technology known as Dynamic Host Configuration Protocol or DHCP Other ISPs will specify your IP address and associated numbers which you must enter manually This is known as a static or fixed IP address How your ISP assigns your IP address determines how you will configure your computer Here is what to do 1 From the Windows des...

Page 87: ...NG UP TCP IP TO WORK WITH THE BARRICADE 5 30 3 Click on the Protocols tab 4 Double click TCP IP Protocol 5 Click on the IP Address tab 6 In the Adapter dropdown list be sure your Ethernet adapter is selected ...

Page 88: ... DNS tab to see the primary and secondary DNS servers Record these values in the appropriate spaces below 9 After writing down your IP settings click the IP address tab Check Obtain IP address automatically and click OK Click OK again to close the Network window 10 Windows may copy files and will then prompt you to restart your system Click Yes and your computer will shut down and restart TCP IP C...

Page 89: ... is so that your web browser will be able to view the Barricade configuration pages The following steps are for Internet Explorer and for Netscape Determine which browser you use and follow the appropriate steps Internet Explorer 1 Open Internet Explorer Click Tools Internet Options 2 In the Internet Options window click the Connections tab Next click LAN Settings ...

Page 90: ...Click OK and then click OK again to close the Internet Options window Netscape 1 Open Netscape Click Edit then click Preferences 2 In the Preferences window under Category double click Advanced then click Proxies Check Direct connection to the Internet Click OK ...

Page 91: ...ct to your Barricade it needs to obtain new network settings By releasing old IP settings and renewing them with settings from the Barricade you will also verify that you have configured your computer correctly 1 On the Windows desktop click Start Programs Command Prompt 2 In the Command Prompt window type IPCONFIG RELEASE and press the ENTER key ...

Page 92: ...enshots were created using Mac OS 8 5 Mac OS 7 x and above are all very similar but may not be identical to Mac OS 8 5 Step 1 Configure TCP IP Settings After you have completed the hardware setup you need to configure your computer to connect to the Barricade You need to determine how your ISP issues your IP address Many ISPs issue these numbers automatically using a networking technology known as...

Page 93: ... TCP IP TO WORK WITH THE BARRICADE 5 36 Here is what to do 1 Pull down the Apple Menu Click Control Panels and select TCP IP 2 In the TCP IP dialog box make sure that Ethernet is selected in the Connect Via field ...

Page 94: ...in the Configure field and close the window 5 Another box will appear asking whether you want to save your TCP IP settings Click Save Step 2 Disable HTTP Proxy You will need to verify that the HTTP Proxy feature of your web browser is disabled This is so that your web browser will be able to view the Barricade configuration pages The following steps are for Internet Explorer and for Netscape Deter...

Page 95: ...P IP TO WORK WITH THE BARRICADE 5 38 Internet Explorer 1 Open Internet Explorer Click Edit Preferences 2 In the Internet Explorer Preferences window under Network select Proxies 3 Uncheck all checkboxes and click OK ...

Page 96: ...xies 3 Select Direct Connection to the Internet and click OK Step 3 Obtain IP Settings From Your Barricade Now that you have configured your computer to connect to your Barricade it needs to obtain new network settings By releasing old IP settings and renewing them with settings from the Barricade you will also verify that you have configured your computer correctly ...

Page 97: ...Control Panels and TCP IP 2 In the TCP IP window your new settings will be shown Verify that your IP address is now 192 168 2 xxx your Subnet Mask is 255 255 255 0 and your Default Gateway is 192 168 2 1 These values confirm that your Barricade is functioning 3 Close the TCP IP window ...

Page 98: ... Obtain an IP address automatically on the IP Address tab Do not input any values under the Gateway tab and check Disable DNS on the DNS Configuration tab These settings will be automatically configured by the DHCP server Click OK and reboot your system to implement the changes ...

Page 99: ...IP address of the Barricade default 192 168 2 1 in the New gateway field and click Add 3 On the DNS Configuration tab add the IP address for the Barricade and click Add This automatically relays DNS requests to the DNS server s provided by your ISP Otherwise add specific DNS servers into the DNS Server Search Order field and click Add 4 After finishing TCP IP setup click OK and then reboot the com...

Page 100: ...unication link between your computer and the Barricade has been successfully established If you get the following message Pinging 192 168 2 1 with 32 bytes of data Request timed out there may be something wrong in your installation procedure Check the following items in sequence 1 Is the Ethernet cable correctly connected between the Barricade and the computer The LAN LED on the Barricade and the ...

Page 101: ...icators Power LED is OFF External power supply has failed or is disconnected Check connections between the Barricade the external power supply and the wall outlet If the power indicator does not light when the power cord is plugged in you may have a problem with the power outlet power cord or external power supply If the unit powers off after running for a while check for loose power connections p...

Page 102: ...ace any defective adapter or cable if necessary Network Connection Problems Cannot Ping the Barricade from the attached LAN or the Barricade cannot Ping any device on the attached LAN Verify that the IP addresses are properly configured For most applications you should use the Barricade s DHCP function to dynamically assign IP addresses to clients on the LAN However if you manually configure IP ad...

Page 103: ... Check that you have a valid network connection to the Barricade and that the port you are using has not been disabled Check the network cabling between the management station and the Barricade Forgot or lost the password Press the Reset button on the front panel holding it down for at least five seconds to restore the factory defaults Troubleshooting Chart Symptom Action ...

Page 104: ...ASE T 100BASE TX connections a twisted pair cable must have two pairs of wires Each wire pair is identified by different colors For example one wire might be red and the other red with white stripes Also an RJ 45 connector must be attached to both ends of the cable Cable Types and Specifications Cable Type Max Length Connector 10BASE T Cat 3 4 5 100 ohm UTP 100 m 328 ft RJ 45 100BASE TX Cat 5 100 ...

Page 105: ...hing the wires to the pins Figure B 1 RJ 45 Connector Pin Numbers Straight through Cable Crossover Cable Straight Through RJ 45 Pin Assignments End 1 End 2 1 TD 1 TD 2 TD 2 TD 3 RD 3 RD 6 RD 6 RD Pins 4 5 7 and 8 are not connected Crossover RJ 45 Pin Assignments End 1 End 2 1 TD 3 RD 2 TD 6 RD 3 RD 1 TD 6 RD 2 TD Pins 4 5 7 and 8 are not connected ...

Page 106: ... Signal Name 1 Transmit Data TD Receive Data RD 2 Transmit Data TD Receive Data RD 3 Receive Data RD Transmit Data TD 6 Receive Data RD Transmit Data RD Pins 4 5 7 and 8 are not connected The and signs represent the polarity of the wires that make up each wire pair ...

Page 107: ...BaseTX with half full duplex Management Browser based management Both DHCP Server and Client provided Advanced Features Dynamic IP Address Configuration DHCP DNS Firewall Client privileges hacker prevention logging Virtual Server via NAT NAPT Virtual Private Network PPTP L2TP IPSec pass through Instrusion Detection Email Alerting Parental Control Indicator Panel LAN Link Activity WAN Link Activity...

Page 108: ...on RFC 1570 PPP LCP Extension RFC 1631 NAT RFC1661 PPP RFC 1700 Assigned Numbers RFC 1866 HTML RFC 1945 HTTP RFC 1994 CHAP RFC 2131 DHCP RFC 2637 PPTP Temperature Operating 0 to 40 C 32 to 104 F Storage 40 to 70 C 40 to 158 F 40 to 158 F Humidity 5 to 95 noncondensing Compliances CE Mark Emissions FCC Class B VCCI Class B Industry Canada Class B EN55022 CISPR 22 Class B C Tick AS NZS 3548 1995 Cla...

Page 109: ...SPECIFICATIONS C 3 Safety CSA NRTL UL1950 CSA 22 2 950 GS EN60950 CB IEC60950 Warranty Limited Lifetime ...

Page 110: ...ed Lifetime warranty covers a product during the Life of that Product which is defined as a period of 5 years from the date of purchase of the product from SMC or its authorized reseller All products that are replaced become the property of SMC Replacement products may be either new or reconditioned Any replaced or repaired product carries either a 30 day limited warranty or the remainder of the i...

Page 111: ...AUSE BEYOND THE RANGE OF THE INTENDED USE OR BY ACCIDENT FIRE LIGHTNING OR OTHER HAZARD LIMITATION OF LIABILITY IN NO EVENT WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE SHALL SMC BE LIABLE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE LOSS OF BUSINESS OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION ...

Page 112: ...installing the equipment All information is subject to change without notice Limitation of Liability In no event whether based in contract or tort including negligence shall SMC be liable for incidental consequential indirect special or punitive damages of any kind or for loss of revenue loss of business or other financial loss arising out of or in connection with the sale installation maintenance...

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