40
T
ROUBLESHOOTING
Trouble Shooting
If you have completed the SMC7003-PCI installation procedures and your ADSL connection is not operational,
then refer to the following guidelines for assistance in getting your ADSL modem connection up and running.
IS THERE A DIAGNOSTIC ICON ON THE TASKBAR ?
ü
Try
Restarting
the PC system.
ü
Are the correct drivers installed for the Operating system used?
ü
Point-to-Point - If system OS is Windows 95, is the DUN upgraded v1.3?
ü
Have you deleted the drivers and tried the installation again?
Is the NIC achieving ADSL connection?
ü
Try using the Diagnostic Tools
Connect
option.
ü
Is the cable installed between the SMC7003-PCI and the ADSL service?
ü
Try
Restarting
the PC system.
ü
Has any cabling adapter or wiring converter been removed?
Is the NIC constantly trying to make a connection – with blinking yellow panels ?
ü
Select
Disconnect
from the Diagnostic Tools then try to reconnect.
ü
Restart the PC syst em and try to reconnect.
ü
Examine the RJ-11 connectors and cable for any deterioration.
ü
Has the wiring for your ADSL service been altered recently?
ü
Does condition change with time of day? (a possible problem with line noise)
ü
Are appliances near the PC system introducing noise into your ADSL service?
ü
Power down the PC system and re-seat the SMC7003-PCI.
Is the NIC achieving ADSL connection - but you can’t reach the Internet?
ü
Is the service connection address correct?
ü
Bridged Ethernet – Are the TCP/IP, Gateway and DNS addresses correct (refer to your ADSL or ISP
provider documentation)
ü
Point-to-Point – For Windows 95 is the Dial-Up Network Upgrade v1.3 installed?
ü
Browser configured correctly – check your browser documentation.
How can I determine the TCP/IP address for Point-to-Point?
For Windows 95/98, run the program Ipconfig from the DOS prompt (e.g. C:\Windows\IPCONFIG).
Must TCP/IP be loaded for both Point-to-Point and Bridged Ethernet protocols?
Yes. Please carry out the TCP/IP installation procedure before loading the driver.
Driver installation resulted in errors or warnings, and you can’t connect.
ü
Perform the driver removal procedure.
ü
Verify which version of Microsoft Windows is loaded in the PC system.
ü
Perform the driver removal procedure
ü
For Point-to-Point – Reload Dial-Up Network upgrade 1.3
ü
Install the driver again.
