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Smartwares 019141716, Installation And Operating Instructions Manual, Page: 31 / 35

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Smartwares 019141716 Installation And Operating Instructions Manual Download Page 31

29

The APP can

 

not 

record any video clips

‧

Make sure the SD card has been correctly inserted

‧

Make sure the motion detection function has been enabled. (please
refer to the Sensitivity Setting section).

‧

Please format the SD card when it is used for the first time (please
refer to the SD Card Format section)

‧

Make sure you are using Class 10 rated memory card.

Email alert is not

working

‧

Make sure the email alert function is enabled (please refer to the
Email Alert section).

‧

Gmail account is suggested for the email alert function. Make sure
you have setup the system configuration as suggested in the
Email Alert section.

‧

Make sure the email address is has been correctly entered.

Bright white spots appear 
at night time

‧

The camera's infrared LEDs produce invisible light that reflects
off surfaces such as glass.Install the camera on the other side of
the windows or place the lens flush against the surface to improve
the night vision. It is suggested to install camera(s) under well-lit

area.

Note:

Please  check  the  environment  rating  (Ingress)  of  the 
camera(s) before installing outdoors.

Note:

Please backup the data before formatting. Format function 
will erase all the data on the memory card.

Summary of Contents for 019141716

Page 1: ...Wireless APP Camera Installation and Operating Instructions Model C995IP PLEASE READ THESE INSTRUCTIONS CAREFULLY BEFORE USING THIS PRODUCT AND KEEP THIS MANUAL FOR FUTURE REFERENCE ...

Page 2: ...e system setting section may improve the C995IP APP performance Your internet bandwidth is limited For best performance try to avoid more than two users connecting to the C995IP camera simultaneously Make sure your smart mobile device s is equipped with up to date technology 1 5GHz dual core processor or equivalent is suggested If the signal strength of your Wi Fi router is weak there are several ...

Page 3: ...RDING 11 VIEWING YOUR SNAPSHOTS 13 PLAYBACK YOUR VIDEOS 13 MAIN PAGE OVERVIEW 17 ADVANCED SETTING 22 ADMIN PASSWORD 23 EMAIL ALERT 23 TIME ZONE 24 DAYLIGHT SAVING 24 DEVICE SECURITY CODE 24 VIDEO SETTINGS 24 WI FI SETTING 25 SENSITIVITY SETTING 26 EMAIL SETTING 26 SD CARD SETTING 27 OVERWRITE SD CARD 27 PROFILE SETTING 27 DEVICE INFORMATION 27 TROUBLE SHOOTING 28 PRODUCT SPECIFICATION 31 STORAGE M...

Page 4: ... adapter during long periods between usages 8 Use only the accessories and power adapters supplied by the manufacturer 9 To meet the regulations pertaining to parental responsibility keep the devices out of the reach of infants 10 Check power cables do not get crushed or damaged by sharp edges whenever the devices are in operation PLEASE READ BEFORE YOU START Always use discretion when installing ...

Page 5: ... no longer be repaired it must be disposed of according to the valid statutory regulations Disposal of spent batteries accumulators You are required by law Battery Ordinance to return all spent batteries and accumulators Disposing of spent batteries accumulators with common household waste is prohibited Batteries accumulators that contain hazardous substances are marked with the symbols on the sid...

Page 6: ...with 1G Ram or above Storage Class 10 memory card Bandwidth 1Mbps or above upload download speed suggested Wireless App Camera Camera Antenna Screw Pack Camera Stand Power Adapter x 1 x 1 x 1 x 1 Tools Required Electric drill 5mm masonry drill bit 15mm masonry drill bit No 2 Philips screwdriver x 1 Quick Start Guide x 1 KIT CONTENT ...

Page 7: ...is prone to any water leaks When installing any cameras with this unit it is advisable to use cable conduit to protect any video power extension cables from being exposed externally and to prevent reduce the chances of the cables being tampered with After drilling any hole though an external wall for a cable ensure the hole is sealed up around the cable using a sealant to prevent drafts To prevent...

Page 8: ...The LEDs will automatically activate at night and the picture viewed will turn to black and white The night viewing range is up to meters CAMERA INSTALLATION Secure camera stand on the stable surface Loosen up the Thumb screw Adjust proper view angle then secure the joint with T bolt Ceiling Mount Wall Mount ...

Page 9: ...7 CAMERA OVERVIEW Light Sensor Motion Sensor Camera Stand Infrared LEDs SMA Connector Power Cable Reset Button Memory Card Slot RJ45 Connector Antenna Power Indicator Signal Indicator ...

Page 10: ...vice APP Setup BEFORE YOU START Before connecting the camera to power source first connect the camera to your Wi Fi router by using only the Ethernet cable provided After the camera is connected to the Wi Fi router connect the camera to power source and wait until both RED and GREEN LED begin flashing DO NOT begin the setup process until both LEDs become steady on roughly 45 seconds Please follow ...

Page 11: ...PP will automatically add the camera s DID code to the DID column Enter the default password 123456 4 Click SAVE to complete the camera settings The system confirms the user identity and grants permission to user access 5 You can refer to ADD CAMERA section for detail on adding additional camera s In most cases you can successfully add the camera according to the steps above However the camera wil...

Page 12: ...10 Note Most Wi Fi routers broadcast the Service Set Identifier SSID by default This is the name of your wireless network and SSID broadcasting is how Wi Fi enabled devices find networks ...

Page 13: ...The APP allows users to have access to live video User can take snapshot image s and record the live video If you re using the indoor model you can also choose the color tone according to the lighting condition By default the APP applies the indoor option with warm yellow color tone for the indoor models You can also choose the outdoor option in the advanced setting for cool white color tone if it...

Page 14: ...out of the APP have been customized to meet the operating system requirements of the mobile device The main page may vary depending on your mobile device By default the live view is displayed in portrait mode You can also turn the device sideways to switch to landscape mode for a larger view Note Once the recording is started by motion detection or manually the APP will continue the recording for ...

Page 15: ...shots will be named with the time stamp and saved into the Photo Gallery snapshot folder on your mobile device PLAYBACK YOUR VIDEOS The recorded video file s on your camera is automatically saved to the memory card inserted in your camera You can remotely access the file s for playback via your mobile device Tap the CAMERA SETTING icon on the main page iOS Android ...

Page 16: ...h your PC For best performance please use Free Video Converter from http www freemake com free_video_converter or Video LAN from http www videolan org The video is using FFmpeg codes and is H 264 compression method User s local network environment condition example upload download speed may cause improper video playback black screen When it happens please leave the playback mode and try again at l...

Page 17: ...WNLOAD Long press the video clip to download the file onto your movbile device Note During the download process the system will stop both the live view and recording functions APP will automatically inform any user accessing the camera that the system is busy and the connection has been terminated ...

Page 18: ...First select the file s by tapping the file name following by taping on the Trashcan icon to delete selected file s Multiple files can be selected for delete Note For Android system please use MX Player APP for playback downloaded video file s You can find MX Player from Google Play free of charge If you are experiencing scattering video image please switch the decoder function of the MX Player to...

Page 19: ...on allows you to register additional camera s to the system The system supports up to 3 concurrent user connections 1 Connect the additional camera to the Wi Fi router using the provided Ethernet cable The Wi Fi router must be the same as what your mobile device is connecting with 2 Tap the ADD CAMERA icon The System Information panel appears Specify a name or use the default system name for your ...

Page 20: ...ode column 5 Click SAVE to complete the camera settings The APP attempts to establish camera connection Once the camera is successfully connected the Connected status will be shown on the left upper corner 6 Repeat step 2 to 5 to add more cameras iOS Android ...

Page 21: ...A SETTING icon The following icons appear on the panel Tap the ADVANCED SETTING icon to setup camera configuration Please refer to Advanced Setting for detail Tap the DELETE icon to remove the camera connection Tap the EVENT LIST icon to check or playback the recorded events Please refer to Playback Your Video for detail The INFORMATION icon allows you to enable PIN lock push notification function...

Page 22: ...995IP camera supports motion detection function When any event is detected in the camera site you ll receive push notification on the mobile devices for the event recognized by the camera For iOS If you want to enable disable it please follow the steps on your iOS mobile device 1 Launch Settings from your Home screen 2 Tap Notifications 3 Scroll down to find Smartwares view APP and tap on it 4 Swi...

Page 23: ...please follow the steps below ABOUT APP API Version Info Tap the ABOUT icon to check the APP Version when necessary Note The internet connection and wireless network interference may influence the performance of push notification service iOS Android ...

Page 24: ...tly and have activated Motion Detection function Time Zone Setup the appropriate time zone Daylight saving Turn ON OFF the daylight saving function Device Security Code The password required for remote access Video Setting Configure the video quality and local power frequency Wi Fi Setting Manage your Wi Fi Network Sensitivity Setting Setup the camera sensitivity for motion detection Email Setting...

Page 25: ...ystem will begin recording With Push Notification enabled the system will send out notification message to user s mobile device With Email Alert enabled the system will send out Email to alert user the event Note If you forgot your admin password please long press the reset button on the camera DC jack for 5 seconds to restore the password into factory default value 123456 please refer to the Came...

Page 26: ...o save the setting VIDEO SETTINGS This section allows you to configure the video quality and environment mode Video Quality The Video Quality setting section allows you to adjust the quality of the video streaming By selecting better video image will allow you to view high resolution image By selecting better streaming will allow the video to display more smoothly quality depends on local internet...

Page 27: ... When you tap the Manage Wi Fi network button the system automatically scans the nearby network and shows the available Wi Fi routers in the drop down list Choose the appropriate Wi Fi router and enter the Wi Fi router password if necessary Due to security concerns it is suggested to use the WPA WPA2 WPA2 PSK protocol for Wi Fi network Note 1 Unplug the Ethernet cable when the Wi Fi connection is ...

Page 28: ...o 5 meters EMAIL SETTING The email setting allows you to configure the email environment email account and password Gmail account is suggested Click the Use SSL check box will transmit the data in encryption This setting requires the Simple Mail Transfer Protocol SMTP configuration Most ISPs use the SMTP method to transfer outbound mail via the internet Only use the SMTP that supports SSL Gmail Se...

Page 29: ...gs of the camera This is useful if you want to apply the same settings to another C995IP camera quickly You won t have to make all settings for each camera manually Time zone Video setting Sensitivity setting Email setting Overwrite Setting DEVICE INFORMATION This section shows the device information about the camera including device version total size and available size of the memory card Note Th...

Page 30: ...ugged into an electrical outlet with power Relocate the camera to obtain the best reception of wireless signals Make sure the camera is properly configured in App Make sure the mobile device is connected to 3G 4G Wi Fi properly Low wireless signal Poor image quality Wireless devices such as wireless home stereo system may reduce the signal strength Leave as much space as possible between the camer...

Page 31: ...ted for the email alert function Make sure you have setup the system configuration as suggested in the Email Alert section Make sure the email address is has been correctly entered Bright white spots appear at night time The camera s infrared LEDs produce invisible light that reflects off surfaces such as glass Install the camera on the other side of the windows or place the lens flush against the...

Page 32: ... time zone please refer to the Time Zone section Confirm the system date time of the mobile device to ensure correct operation System will clock itself when connect to the internet Make sure the system is connected properly to the internet You may use your mobile device to access the system to see if remote view is functioning properly ...

Page 33: ...ro T Flash Memory Maximum 128GB not included in the package Viewing angle H 85 3 V 45 3 Min Illumination 1 8 lux Number of LEDs 5 IR LEDs with IR Cut Switcher IR Distance 8 to 10 Meters Video Audio Parameter Image Compression H 264 Image Resolution Full HD 1920 1080P Recording Frame Rate Up To 30 FPS Supported Mobile Device iOS requirement iPhone 4S iPad Mini iPad 2 with iOS 7 0 or above Android r...

Page 34: ...32 Micro SD Card Capacity Class 10 HD Better Image 8G 400 32G 1 600 64G 3 200 128G 6 400 STORAGE MEDIA MANAGEMENT ...

Page 35: ...ST WiFi Compatible Router List Brand Product Name ASUS RT N53 BUFFALO WIR HP C300NH2 BUFFALO WZR HP G450 Cisco ERT120 D Link DIR 816L Huawei WSR20 INTELBRAS WRN300 NETGEAR Wndr3700v4 NETGEAR WGR614 Tenda FS395 TP link TL WR941N ...

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