Smarttech SPNL-6265-V2, User Manual

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CHAPTER 4
TROUBLESHOOTING
36 smarttech.com/kb/171166
Issue Solutions
There is no content from the HDMI
video out connector. The connected HDMI sync device (for example, a display, video splitter, video
extender or video capture system) may not support High-Bandwidth Digital
Content Protection (HDCP).
Make sure the sync device is able to receive and display HDMI content that is
protected by HDCP.
The iQ appliance stops responding
when updating the iQ system
software with a USB drive.
l
The iQ system software version already installed may be the same version as, or
newer than the version on the USB drive.
Compare the version number of the current iQ system software with the version
number of the upgrade file on the USB drive.
l
Follow the installation instructions provided on SMART’s website when updating
the iQ system software.
TIPS
o
Make sure the USB drive is FAT formatted.
o
Make sure the file has not been renamed or unzipped. The file should
be copied to the USB drive unmodified.
o
Make sure the file is located in the root folder on the USB drive.
o
Make sure the USB drive is inserted in the USB receptacle on the
display’s frame or to a USB receptacle on the iQ appliance, and not in a
connected computer’s USB receptacle or extension cable.
Resolving issues with Activities
Issue Solutions
There is an issue with Activities.
l
Make sure the display is connected to a network.
See the
SMART Board 6000 series interactive displays with iQ installation and
maintenance guide ( smarttech.com/kb/171167 ).
l
If Browser can’t visit secure (https) websites, ensure the display’s date and time
are correct.
See the
SMART Board 6000 series interactive displays with iQ installation and
maintenance guide ( smarttech.com/kb/171167 ).
l
Contact your system administrator.
Resolving issues with Workspaces
Issue Solutions
Workspaces is unable to display
any content.
l
Make sure the display’s date and time are set correctly.
See the
SMART Board 6000 series interactive displays with iQ installation and
maintenance guide ( smarttech.com/kb/171167 ).
l
Connect the iQ appliance to a network with Internet access.