Quick Reference Guide |
Smartpay PAX D210
(PTS 2017)
The below is for terminals operating in standalone (manual) mode. If your terminal is integrated to your Point of Sale or Electronic
Cash Register refer to the integration guide, which includes instructions on how to switch between integrated and standalone modes.
Transacting
Key buttons
• To start a transaction select the required transaction type and
enter an amount
• To tab between the transaction type screens press
F1/F2
keys
• Press
MENU
key to access
MERCHANT FUNCTIONS MENU
Wherever possible the customer should present their own card (swipe/
insert/tap) to the terminal after the transaction amount is entered.
Purchase
Purchase with cash out
Refunds
Basic troubleshooting
Loading Paper
1. Select
PURCHASE
2. Type in the purchase amount and press
ENTER
3. Present terminal to customer – they will be prompted on
screen to
PRESENT / INSERT
or
SWIPE CARD
4. Customer taps, inserts or swipes card
a. Insert or swipe
- customer follows screen prompts to
select account and enter PIN
b. Tap
- for transactions over $80 the customer will be
prompted to enter their PIN
5. Terminal displays
ACCEPTED
or
DECLINED
result
6. Receipt will be offered (depending on receipt print/
prompt settings)
1. Select
PUR/CASH
2. Type in purchase amount and press
ENTER
3. Type in cash-out amount and press
ENTER
Remainder of transaction is as per steps 3-6 of Purchase
except
Contactless is not available for Cash out Transactions.
If you have refund enabled you can get merchant refund cards
from your merchant bank.
1. Select
REFUND
and terminal prompts for
MERCHANT
REFUND CARD
2. Swipe
MERCHANT REFUND CARD
and enter
REFUND PIN
3. Type in
REFUND
amount and press
ENTER
Remainder of transaction is as per steps 3-6 of Purchase
1. Pull up on printer cover to open printer bay
2. Remove existing roll core and place new roll in printer well.
The tongue of paper should be feeding up from underneath
and out towards the top of the terminal.
3. Pull out tongue of paper so it is coming out of feeder and
close the printer cover.
You can order accessories and paper rolls for your terminal
at
smartpay.co.nz/store
SP17
68
33
917-0
917
Is your internet connection working?
Check whether other devices have access to the internet.
Is your terminal able to access the internet?
Press
MENU
>
UTILITY MENU
>
DIAGNOSTICS
>
COMMUNICATIONS TEST
- This test will say OK if the
terminal is connecting to the internet. You may need to
turn the power off for 30 seconds if you had to reset your
Wi-Fi or modem.
Is your terminal connecting to Paymark?
Try a manual logon to the Paymark network
Press
MENU
>
ADMINISTRATIVE MENU
>
LOGON
- It will
say Logon Accepted if it is connected to Paymark. If it says
Transmission Error but your internet is ok call our Technicial
Helpdesk.
Is the printer ready?
Check the paper rolls been put in the right way up. Make
sure the printer cover is closed.
Manual Log On:
MENU
>
QUICK ACCESS
>
LOGON
Reprint last receipt:
MENU
>
QUICK ACCESS
>
REPRINT LAST
Settlement inquiry:
MENU
>
ADMINISTRATIVE MENU
>
SETTLEMENT INQUIRY
> enter date in dd/mm/yyyy format
and press
ENTER
Manually send offline transactions:
MENU
>
ADMINISTRATIVE
MENU
>
STORED TRANS
>
OFFLINE
>
TRANSMIT EOV
Common Admin Functions
1. PURCHASE
2. AUTH
3. PUR / TIP
4. CASH
5. PUR / CASH
6. FINALISE
7. CANCAUTH
8. REFUND
F1 =
F2 =
<=MENU
PAGE 2
1. LOGON
2. CUTOVER
3. INQUIRY
4. SHIFT
5. ADD TIP
6. CHECK
F1 =
F2 =
<=MENU