Smartbox X-431, Getting Started Manual, Page: 76 / 83

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What is my dealer code?
Your local dealer will provide you with this code. This code is necessary for registration.
Can I make my Username and Password anything I want?
Your Username can be anything you’d like as long as it’s between 3-16 characters. There
is no restrictions on your Password. Choose a username and password combination
that’s easy for you to remember, and hard for others to guess.
WIll the password that X431 is sending me after I click ‘submit’ be the same as the
password I created in the registration process?
Yes. We are emailing it to you for reference purposes.
Can I update my X431 scan tool immediately after I register my unit?
Yes. We encourage you to update to the latest software versions as soon as possible
before beginning work on vehicles.
Updating
What do I do if I forget my username and/or password?
If you forget your password, use the ‘Forgot my password’ link located just below the login
fields at
www.x431.com. If you have forgotten your username, contact your local dealer
for assistance.
Where do I go for updates?
http://www.x431.com. Once you login, you are brought to your “Download Center” page.
Updates are downloaded from here. A comprehensive guide to Updating your tool is
located at
http://x431usa.com/downloads.htm.
What car lines/coverage does the X431 cover?
The most up-to-date list of vehicles is at the “Download Center” accessible when you
login to your account at
www.x431.com . Additionally, you can access http://
www.x431.com/diag/x431List_en.htm for more information. Check back often as this list
is updated frequently.
Why won’t my computer download the updates?
Your Internet browser may have a pop-up blocker enabled. You may have seen a gold bar
appear at the top of your browser window entitled “Information Bar.’ This signifies a pop-
up blocker is active.
To override the pop-up blocker settings, you must press and hold the ‘Ctrl’ key on your
keyboard while clicking the link for the download. Keep the ‘Ctrl’ key depressed until you
see the “Save As” dialog box appear for the download. You may need to do this for each
download.
Another possible reason for not being able to download the updates is an expired sub-
scription. Contact your local dealer for current subscription rates and/or to purchase.
What is the X431 Update software, and where/how do I download it? Should I ‘Save’
it or ‘Open’ it after clicking the download link?
The X431 Update software is the program that transfers your newly downloaded software
updates from your hard drive on the computer, to the CF card for use with your scan tool.