SMART Podium 500 Series, User Manual

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Status indicator issues
If you encounter issues with the Status indicator, refer to the following table.
Symptom Solution
The Status indicator is
flashing green.
l
Make sure that SMART Product Drivers are installed on your
computer (see Installing SMART software on page 21.
l
Make sure that SMART Board service is running on your
computer.
a. Open the SMART control panel and then select About
Software and Product Support > Tools >
Diagnostics .
b. If the Status field contains a "SMART Board service is
not running" message, click the Service menu and then
select Start .
The Status indicator is red.
l
Make sure that the USB cable is properly connected to an
active port on the computer and to the interactive pen display.
l
Make sure the computer’s USB interface isn’t disabled.
The Status indicator is off.
l
Make sure that the power cable is connected properly.
l
If the Status indicator still doesn’t turn on, contact SMART
Technical Support .
Tethered pen issues
If you encounter issues with the tethered pen, refer to the following table.
Symptoms Solution
You’re unable to use the pen
to select, write, erase or
move the mouse.
l
Check the Status indicator. If it's red, see Status indicator
issues above for troubleshooting information.
l
Make sure that the tethered pen is properly connected to your
interactive pen display.
C H A P T E R 6
Troubleshooting your SMART Podium interactive pen display
47