SMART enigma X5, User Manual

Page: 31 / 35

31
5. Additional Information
5.1 Problem Solving
You might meet abnormal working of this STB with various reasons, check the
following which may help you.
Problem Possible causes What to do
LED on the front
panel fail to light
up/is not lit. Mains supply cable is not
connected. Check if the mains supply cable is
plugged into the power socket.
No picture or sound. Satellite dish is not aiming to
satellite accurately. No
signal or weak signal. The
LNB is faulty. The cable is
faulty. Adjust the dish. Check the signal
strength indicator in one of the
channel search submenus. Check
the cable connections, LNB and
other equipment connected to LNB &
receiver, or adjust dish. Replace the
LNB. Replace the cable.
Bad picture/blocking
error. Satellite dish is not aiming to
the satellite accurately
Signal too strong. Satellite
dish is too small. LNB noise
factor too high. The LNB is
faulty. Adjust the dish. Connect a
attenuator to LNB input. Change to a
larger dish. Change LNB with lower
noise factor. Replace the LNB.
No startup menu on
screen after turning
on STB for the first
time. The system is connected by
SCART cables and the TV is
not in AV/EXT mode. Switch the TV to the appropriate AV
input.
The remote control
is not working. Battery exhausted. Remote
control is not aimed correctly
STB is in standby mode. Change the batteries (both). Aim the
remote control at the STB. Check
that nothing blocks the front panel.
Check if LED indicator on the front
panel is showing the time, press the
power button to switch off standby
mode.
You have forgotten
your password. Contact the dealer or Service
Provider. They will help you set it up
again.
Poor picture quality
or less channels in
scanning. Low LNB power or signal
loss in cable. Change the LNB power to 14V/19V
in Antenna setup menu.