CHAPTER 5
TROUBLESHOOTING THE INTERACTIVE WHITEBOARD SYSTEM
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smarttech.com/kb/170911
Some laptop computers deactivate their screens when you connect a secondary display. Refer to
your computer’s manual for details on reactivating the computer's display screen.
Unaligned projected image
Alignment errors occur when the projected image isn’t perpendicular to the screen. Alignment
errors can occur when if the interactive whiteboard system is mounted on an uneven surface or a
wall that has obstructions, or if the projector is swiveled too far from the interactive whiteboard’s
vertical center.
Adjust the projected image using the instructions in the included
SMART Board 800ix3 interactive
whiteboard system installation guide
) and
The projector image can slip if the projector is moved often or installed in a location prone to
vibration, such as next to a heavy door. Follow these precautions to help prevent the image from
becoming unaligned:
l
Make sure that the installation wall is plumb and square and doesn’t move or vibrate
excessively.
l
Make sure that there are no obstructions behind the projector’s wall-mounting bracket, and
that the bracket is firmly secured to the wall according to the installation instructions.
l
Adjust the projected image. See the included
SMART Board 800ix3 interactive whiteboard
system installation guide
(
) and
Resolving audio issues
The projector includes an integrated speaker. You can also connect an external audio system to
the audio output connector in the projector’s connection panel. If sound isn’t coming from either
the internal speaker or the external audio system, perform the following procedures.
NOTE
You might need to configure your computer to pass audio through HDMI if it isn’t configured
automatically.
To resolve audio issues
1. Ensure that the speakers’ or audio system’s cables are properly connected to the audio
output plug on the projector’s connection panel.
