Generating Diagnostic Reports
You can generate diagnostic reports that can assist the troubleshooting of your interactive whiteboard, which you
can save for future reference, or e-mail to your technical support representative.
You can generate two types of report files:
To create a report
In
SMART Board Software Diagnostics
, click
File > Report
, and then select one of these three options:
NOTE:
No matter which option you select, you’ll see a list of ranges and current values for voltage and resistance
in the logging window. This list matches the data saved in
SmartBoardService.log
.
ReportLog.html
This file contains a summary of the computer’s hardware, software, and
communications configuration, followed by a detailed table showing the allowed
ranges and current values of the SMART Board product’s voltages and
resistances.
SmartBoardService.log
This text file captures the current contents of the diagnostics display and
includes a detailed list of the allowed ranges and current values of the SMART
Board product’s voltages and resistances.
Send
Both reports files are attached to an e-mail message in your default e-mail program. The default
destination address is [email protected], but you can change it.
Save As
Prompts you to save the
ReportLog.html
file to any location.
View
Opens the
ReportLog.html
file in your default browser.
