There are a few points that can be checked to fix it:
Make sure the network cable is functional; sometimes a damaged cable may be the cause of all problems. To check if it is
functional, make sure there are no loose ends and the jack is properly attached to the cable.
Check that the IP Address Assignment matches the network settings of the corporate LAN or the PC being used.
Make sure no IP has clashed and that there are no two identical IP addresses in the network.
# Is it possible to connect two locks or two readers on single connector?
NO, do not connect 2 locks or 2 readers together on a single connector. A single lock connector can safely drive 600mA
current.
If load current increases beyond 1A, that may cause hardware problems.
# "Time out" is displayed after the sensor went on the state of "Light-up".
The state of your fingerprint is dry. So, the sensor may not scan the image of your fingerprint in time.
You have to check if the strength of pushing when your finger pressed on the sensor is strong or not.
You have to keep being proper strength when your finger pressed on the sensor.
You have to check if your finger departs from the sensor before capturing the image.
Your fingerprint doesn't have to depart from the sensor before capturing image.
# When finger is placed on sensor in display show “User Unauthorized”
To Enter into Admin Mode & search user finger refer keypad functions.
If user is added then it will show card no and fingers enrolled.
The state of your fingerprint is dry. So, the sensor cannot scan the image of your fingerprint in time.
You have to place your finger squarely and firmly on the sensor for proper scanning of the fingerprint image.
# Continues Beep & Door Force Open
Checkfor lock magnetic contact (MC+/ MC-), it should be short if not in used.(Refer connection Diagram)
# Admin User: User/Password Fail
If the System/Unit is initializing then password will not match. In this case RESET the System
i.e. power off and then power on the system then enter Admin Id and password.
# Is it possible to connect Bio
-rid
as weigand reader then what will be to step follow-up?
No Not possible to connect
Bio-RID
as weigand reader on Site
12. TroubleShooting Guide
