C H A P T E R 5
Troubleshooting your interactive whiteboard system
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The “Lamp Failure” message appears
If the “Lamp Failure” message appears, one of the following issues is occurring:
l
The lamp is overheating, likely due to blocked air vents.
l
The lamp has reached the end of its life.
l
The projector has an internal problem.
To resolve the “Lamp Failure” error
1. Restart the projector (see
Your projector stops responding
2. Check the remaining lamp hours using the on-screen menu (see
If the lamp has more than 2000 hours of use in Standard mode or 3000 hours of use in
Economy mode, it’s near the end of its lifespan.
3. Replace your lamp module as described in
Removing and replacing the projector lamp
4. If replacing the lamp module doesn’t resolve the issue, put the projector into Standby mode,
disconnect the power cable and then contact your authorised SMART reseller.
The projector Power and Service lights are off
If the projector Power and Service lights are both off, one of the following issues is occurring:
l
There was a power outage or a power surge.
l
A circuit breaker or a safety switch was tripped.
l
The projector isn’t connected to the power source.
l
The projector has an internal problem.
To resolve the unlit projector Power and Service lights issue
1. Check the power source and then make sure that all cables are connected.
2. Confirm that the projector is connected to an active power socket.
3. Make sure that the pins on the connectors aren’t broken or bent.
4. Connect the power cable and then turn on the projector.
5. If the previous steps don’t resolve the issue, disconnect the power cable and then contact
your authorised SMART reseller.
Resolving image issues
To resolve common image issues, complete the following tasks:
l
Ensure that the computer or other video source is on and set to display a resolution and
refresh rate supported by the projector (see
