C H A P T E R 4
Maintenance and troubleshooting
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Transporting your interactive whiteboard
Save your original SMART Board interactive whiteboard packaging so that it’s available if you need to
transport your interactive whiteboard. When required, repack your interactive whiteboard with all of
the original packaging. This packaging was designed with optimal shock and vibration protection.
Contacting SMART Support
SMART Support welcomes your call. However, if you experience difficulty with your SMART
product, consider contacting your authorized SMART reseller (
) first. Your
reseller can often resolve the issue without delay.
Before you contact SMART Support, ensure the following:
l
You know the serial number of your interactive whiteboard.
l
Your computer specifications and operating system meet the minimum requirements for
SMART Product Drivers.
l
The USB and power cables are connected properly to your computer and interactive whiteboard.
l
Device drivers are installed on your operating system.
l
The interactive surface and bezels aren’t optically obstructed.
l
You oriented your interactive whiteboard.
To determine your interactive whiteboard’s serial number
Look on the lower right edge of your interactive whiteboard’s frame when you’re facing the front
of your interactive whiteboard. The serial number is also on the back of the interactive
whiteboard.
