Advanced Dual/Quad HDMI Extender with Audio and USB 2.0 Support
8
Troubleshooting
Technical support
No Power
• Make sure that the power adapter is securely connected to the power connector of the unit.
• Check the output voltage of the power supply and make sure that the voltage value is around
12VDC.
• Replace the power supply.
No Video
• Check if all the video cables are connected properly.
• Connect the computer directly to the monitor to verify that your monitor and computer are
functioning properly.
• Restart the computers.
Keyboard is not working
• Check if the keyboard is properly connected to the unit.
•
Check if the USB cables connecting the unit and the computers are properly connected.
•
Try connecting the USB on the computer to a different port.
• Make sure that the keyboard works when directly connected to the computer.
• Replace the keyboard.
Mouse is not working
• Check if the mouse is properly connected to the unit.
•
Try connecting the USB on the computer to a different port.
• Make sure that the mouse works when directly connected to the computer.
• Replace the mouse.
No Audio
• Check if all the audio cables are connected properly.
• Connect the speakers directly to the computer to verify that the speakers and the computer
audio are functioning properly.
•
Check the audio settings of the computer and verify that the audio output is through the
speakers.
For product inquiries, warranty questions, or technical questions, please contact
.
