Problem
Cause
Action
No Picture or Sound
The Transmitter and receiver are set to
different channels
Set to identical channels (See step 10)
The Transmitter and/or
Receiver are not powered
Check the power switch on the unit(s) are in the On position
Check that the Mains Electrical power is switched on
Check the Mains adaptors are fitted
correctly (See Steps 3 & 9)
The Transmitter and/or
Receiver Leads are incorrectly fitted/
reversed
Swap over both leads so the correct leads are used with the
Receiver/Transmitter
The leads are not inserted correctly, ensure that the scart plug
has no bent pins and it making contact with the scart socket
Transmitter and/or Receiver Units are
reversed
Swap over the Transmitter and Receiver units
The equipment providing or receiving
the AV signal are incorrectly setup
Check that the Transmitting and Receiving Equipment are
powered up and providing a Scart Input and output signal
Ensure that correct Scart input has been selected on the
Receiving equipment
Set the Scart output/input to Composite Video (CVBS)
(See Equipment Suppliers Manual for how to set)
Distance between the Transmitter and
receiver is too far
Reduce the distance between the units or position the units for a
better signal
Black and White
(Monochrome Picture)
The equipment providing or receiving
the AV signal are set to RGB, Component
Video, SVHS S Video, DVI or HDMI
Set the Scart output/input to Composite Video (CVBS)
(See Equipment Suppliers Manual for how to set)
Poor Picture Quality
Interference from microwaves ovens.
Move Transmitter/Receiver away from microwave.
Obstruction to signal
Place away from walk ways or walk through areas
Place away from Thick walls, masonry or metalwork
Distance between the Transmitter and
receiver is too far
Reduce the distance between the units or position the units for a
better signal
The Transmitter and receiver are set to
different channels
Set to identical channels (See step 10)
The equipment providing or receiving
the AV signal are incorrectly set
The Leads are not inserted correctly, ensure that there are no
bent pins in the scart plug and it making contact
All the available scart
sockets are being used
Equipment has insufficient scart sockets
Purchase an unswitched scart splitter for the transmitting equip-
ment and/or a switched scart selector for the receiving equip-
ment
Connect equipment using other connector type e.g. Coax flylead
Infra red remote con-
trol does not function
Infra-Red Eyes set up
incorrectly
Infra red transmitting and/or receiving eyes are not positioned
correctly (See Step 8)
Sunlight or high output
lighting is blocking the Signal
Block the excessive light
Incorrect Remote used
Use Original or compatible Remote controls
Infra red Transmitter or
receiver signal is obstructed
Remove obstruction and position the Infra red eyes for a better
signal
Difficulty finding the Infra red sensor on
the Transmitting Equipment
(DVD, Satellite etc)
(See Figs 4 and 8) and use a second person aiming the remote
control at the AV Receiver while the first person moves the Infra
red eyes in front of the Transmitting Equipment
Intermittent or no Infra red operation
Check that the Infra red leads are correctly inserted into the Infra
red Socket(s)
Check the remote works directly with the Transmitting equip-
ment and that the batteries are not discharged
Cable Box which use IRDA Remote
controls
Some cable boxes use an IRDA remote control system these will
not work with you AV sender (Contact your Cable supplier to see
if your box uses IRDA
Troubleshooting
For further information or any queries please contact:
http://www.philex.com/support
