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Q. What size memory cards can I use in this camera?
A.
Most memory cards, of up to and including 128GB capacity (class 6 or higher), are supported. If a memory card
does not appear to work, try removing and formatting the memory card using a computer before trying it in the
camera again.
Q. Why did I not get a recording when I know there was motion in front of the camera?
A.
The motion was not detected because it was too little, too quick or too far away. Make test recordings to
discover the limits of detection in your given placement and environment. Check Motion Sensitivity Settings.
Q. Why will my video file not play or the file is corrupted?
A.
If the camera is not properly powered down prior to removing the memory card, the files on the memory card, or
the memory card itself, may become corrupted. Make sure to always properly power down the camera before
attempting to remove the memory card.
Q. Why do I only see part of my desired surveillance target?
A.
Placement of any camera is a very important step in setup. Be sure to make test recordings of the desired area
of surveillance prior to final setup to ensure the camera can perform as desired in your given environment. This
should not only include what area can be captured by video, but also testing the ability to properly trigger recording
in the area if using Motion Detection mode or PIR detection.
Q. How do I restart or reboot my camera?
A.
You can reboot your camera by disconnecting it from the power supply. For Zone Shield
®
, this will be an A/C
adapter. For Xtreme Life
®
, this will be the battery pack. Then simply re-connect the power supply and the camera
will power back on. Be sure that the camera is not recording while powering down, as this can corrupt the video file
it was trying to record or corrupt the whole memory card.
For units that have Night Vision (IRs); not all units come with this option, please check your receipt:
Q. Why are my Night Vision images not that bright?
A.
Covert placement of the camera and IR sensor affect image quality in each individual product form. Move the
unit to different locations to test the video quality. You will experience pixilation with any night vision camera.
SleuthGear
®
strives to maintain a balance between creating a reliable hidden camera and recording in extreme low
light conditions.
While SleuthGear
®
makes a concerted effort to test Night Vision products in different low-light situations;
we cannot replicate every possible lighting environment at a customer’s location.
