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power down the camera before attempting to remove the memory card.
Q. Why do I only see part of my desired surveillance target?
A.
Placement of any camera is a very important step in setup. Be sure to make test recordings of the
desired area of surveillance prior to final setup to ensure the camera can perform as desired in your
given environment. This should not only include what area can be captured by video, but also testing
the ability to properly trigger recording in the area if using Motion Detection mode.
Q. Why do I not have the time and date displaying on the recorded files?
A.
The time and date must be set up before they will display on the recorded files prior to first time
use. This also may be required again when the camera has been left unplugged for a significant
duration of time. For instructions on how to set up the video timestamp, see the
Setup
section.
Q. Why can’t I find my recorded files on my memory card?
A.
Recorded files are saved inside folders on the memory card. As with almost all video and photo
cameras, the files are saved inside a folder named
DCIM
. On this camera, the files are actually
saved within folders that end in the digits for month and day, found inside the DCIM folder. Within
those dated folders, the files are saved in numerical sequence of their occurrence.
Q. What media player software should I use to playback the recorded files?
A.
The recorded files are in the .AVI format, which is able to be played back on software such as
Windows Media Player and others often pre-installed on a personal computer. If you are having
trouble with playback, try downloadable software such as the free open-source player VLC
(videolan.org). (If the files are put on a CD or DVD, some DVD or Blu-ray players are able to directly
playback the .AVI format
– please consult your camera’s user manual for compatibility.)
Q.
What is the “Format” text file the camera puts onto the memory card?
A.
If you wish to have the camera format your memory card, change the number in the file from 0 to
1 and save it. The next time you insert the memory card into the camera and plug it in, it will wipe all
data from the card. It is recommended that the camera be power cycled one time after performing
the format before making recordings.
