TROUBLESHOOTING
Symptom
Solu
ti
on
My touchscreen is not responding.
How do I reset the tablet?
To reset,
fi
rst make sure the power source is unplugged. Press and
hold the Power bu
tt
on for 10 seconds and then plug the power source
back in. Press the Power bu
tt
on for another 2-3 seconds.
To erase all data on the Tablet go to Se
tti
ngs > Backup & reset >
Factory Data Reset. ALL DATA WILL BE LOST.
I inserted a MicroSD card. Where
are my files located?
A
ft
er inser
tin
g the card,
fin
d your
fi
les in the “File Manager”
applica
tion. G
o to the App tray; open ‘File Manager’. Select the SD
card icon to acc
ess files.
For more updated FAQs and troub
leshooting
ti
ps, visit us at www.skytex.com/support
My Wi-Fi says it’s ‘Disconnected’
after I attempt to connect?
The 'Disconnected' status means that the tablet is not connected to
any network. Make sure the correct password is entered when
connec
ti
ng to your wireless network. This password could be on the
bo
tt
om of the router or a password that was created by someone
when the Wi-Fi device was originally set up.
6
The battery drained completely and
now it won’t turn on…
