WARRANTY & SUPPORT
SKYTEX Technology Inc. warrants against defects in material and workmanship for a period of one year from original
purchase date when purchased from an authorized U.S. reseller/retailer by the original purchaser or is a consumer
who received the tablet as a
gift
. You must retain and provide the original bill of sale (or photocopy) as proof of
purchase in case the tablet requires service. Retain the original box and inner packaging to ship if necessary.
Your Responsibility
Warranty service shall be provided a
ft
er a return authoriza
tio
n number (RMA#) is provided to you by our customer
support representa
ti
ve. For one year, SKYTEX will provide at no charge, service repairs using new or replacement
parts. In certain cases your tablet may be replaced with a refurbished model that meets or exceeds factory
speci
fi
ca
tions
. Service provided or refurbished replacement is warranted for the dura
tion
of the original warranty
period or 45 days, whichever is greater. Warranty extends to defects in materials or workmanship and does not
cover cosme
ti
c imperfec
tions,
damage incurred during shipment to SKYTEX, misuse, accidental drops that crack the
screen, connec
tion
to improper equipment, or repairs by an unauthorized party. Write the RMA number on the
package; include a copy of the store receipt and descrip
tio
n of the issue with the product and serial number.
How to Obtain Warranty Service
If a
ft
er following the User Guide, should you
fi
nd it necessary to contact Customer Support, email or call between
9am-5:30pm Mon-Fri (Paci
fi
c Time). Have your date of purchase, serial number, and a full understanding of the
issue ready for your representa
ti
ve. You are responsible for the transporta
tion
costs and protec
ti
ve packaging
associated with shipping the product to SKYTEX safely. Ship the tablet using a service that provides tracking
informa
tion.
Phone: (909) 869-7883 Email: [email protected]
Website: www.skytex.com
Customer Support
Mon-Friday 9:00am-5:30pm
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