IF YOU HAVE ANY PROBLEMS
To make sure the setup is done properly, you may want a trained installer to do it for you.
Otherwise, if you are having problems, go back through the steps and make sure you follow them carefully
or read the tips below.
• If your second TV is already connected to your Sky/Sky+ box, make sure the coaxial cable is not connected
to any other equipment such as isolated TV outlet plates, signal boosters or amplified splitters. If it is,
you’ll need a bypass kit (available for purchase) to let the remote control signals to pass back to the
Sky/Sky+ box.
• If your second TV is connected to isolated outlet plates, you’ll have to replace them with non-isolated
plates.
• If you can’t see your Sky digital channels on the second TV and don’t see anything wrong with the
connection, try switching off the equipment and waiting for 10 seconds. Turn on the power and try again.
For more information or troubleshooting tips, refer to:
• the
Sky Accessory
pages of
, see
Related Links
;
• the tips on your Sky Guide (
Interactive
>
Sky Customer Service
>
My Sky
or use
tv guide
on your
Sky/Sky+ box);
• your Sky/Sky+ box user guide and any other guides you have for accessories such as the remote control.
Otherwise, call us on the number shown on Sky Guide (
services
>
Telephone Numbers
>
Technical Help
or use
tv guide
on your Sky/Sky+ box).
