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2

Set Up 

Check your activation date ............................  1
Find your master phone socket ................. 2
Unplug everything ................................................ 3
Plug in your Sky Hub ............................................ 4
Plug in your Sky Hub – pre-filtered  
master socket .......................................................... 6
Connect ........................................................................ 8
Security ....................................................................... 10
Help ................................................................................ 12

Summary of Contents for ER110

Page 1: ...1 Sky Hub Use this guide for your best broadband experience ...

Page 2: ...2 Set Up Check your activation date 1 Find your master phone socket 2 Unplug everything 3 Plug in your Sky Hub 4 Plug in your Sky Hub pre filtered master socket 6 Connect 8 Security 10 Help 12 ...

Page 3: ...1 Check your activation date on the packaging Please do not install your new Sky Hub before this date Your broadband can go live anytime up to midnight on your activation date ...

Page 4: ...socket may be a thicker phone socket with a line in the middle and possibly a BT or Openreach logo If you can t find your master phone socket you can connect your Sky Hub to any phone socket If your master phone socket has two different ports you have a pre filtered master socket so you will not need to use microfilters Continue to page 6 ...

Page 5: ...y existing broadband equipment or your splitter Unplug All existing broadband equipment must be replaced with your new items that s including any old Sky Microfilters that are currently used in your home Remove and set aside your splitter as you will need it in the next step ...

Page 6: ...of your Sky master microfilter Plug the other purple end into the purple port of your Sky Hub Help on page 12 If you previously removed a phone cable Sky Box cable or splitter plug it back into port marked Phone For best performance leave your Sky Hub permanently switched on Your Sky Hub may feel warm from time to time this is perfectly normal and no cause for concern ...

Page 7: ...switch on Continue to page 8 Phone cable or Sky Box cable or Splitter with Phone Sky Box 4 Fit the new Sky Microfilter to another phone socket in use in your home You must fit new Sky Microfilters to all the phone sockets in use around your home Help on page 12 Avoid plugging into a mains extension block as it reduces performance ...

Page 8: ...se you no longer need it Plug one of the purple ends of the grey DSL cable into the top port of your pre filtered master socket Plug the other purple end of the grey DSL cable into the purple port of your Sky Hub Unplug your DSL cable from your socket Unplug Plug in your Sky Hub Continued from page 2 ...

Page 9: ...her end directly into the mains and switch on Avoid plugging into a mains extension block as it reduces performance For best performance leave your Sky Hub permanently switched on Your Sky Hub may feel warm from time to time this is perfectly normal and no cause for concern Continue to page 8 ...

Page 10: ...witched on Then select your network from the list When requested enter your wireless password in CAPITALS This information can be found on the underside of your Sky Hub Operating systems may differ If you need more information about connecting your computer tablet or mobile phone refer to the manufacturer s guide ON Wi Fi Wi Fi ON ...

Page 11: ...9 Now that you are online open a browser and set up your Sky Broadband Shield to keep you protected Security on page 10 ...

Page 12: ... or put your personal details at risk You can get more information about Sky Broadband Shield at sky com shield If you want to know more about how to keep your children safe online Internet Matters is here to bring you information advice and support Simply go to internetmatters org where you ll find tools and tips to help you learn about the issues talk about them openly and deal with them confide...

Page 13: ... spyware and removes existing spyware Adds helpful safety ratings to sites and search engines Filters offensive content and limits child internet access You can install McAfee Security Suite from sky com security Sky recommends that all your online devices are protected by up to date security software at all times McAfee Free Trial Sky Broadband Lite 3 months Broadband Unlimited and Fibre Unlimite...

Page 14: ... your master socket because that s where your broadband signal is strongest Page 2 If you have a standard master phone socket fit Sky Microfilters to all the phone sockets being used in your home Page 5 Replace all old microfilters with your new ones Page 5 If you have a pre filtered master phone socket you don t need to use Sky Microfilters in any of your phone sockets Page 6 Always leave your Sk...

Page 15: ...ofilters to my phone sockets Microfilter Phone Microfilter Sky Box Microfilter Sky Box Phone If you have more than one of the above in use in your home please call Sky on 03442 410 515 or visit www sky com shop for additional Sky Microfilters ...

Page 16: ...ight will flash amber If there is a successful connection the WPS light on your Sky Hub will go solid green before turning off after two minutes If not or if your Sky Hub cannot find your device the light may flash red or turn solid amber All lights should be solid green when your Sky Hub is working properly If any are solid or flashing amber or red you can find out how to fix your Sky Hub at sky ...

Page 17: ...wser type http 192 168 0 1 The username is admin The password is sky unless you changed it Resetting your Sky Hub How do I reset to factory settings Ensure your Sky Hub is plugged in at the mains and switched on Then press and hold the reset button on the back of the device until the power light begins to flash green This can take up to 10 seconds Don t unplug or switch off your Sky Hub while it r...

Page 18: ...re customers may have to wait up to an hour for their broadband service to go active If you ve followed all the steps in this set up guide and you re still experiencing issues go to sky com help or call Sky on 03442 410 515 ...

Page 19: ......

Page 20: ...e in better are trade marks owned by the Sky group of companies This product is intended for use in the UK Channel Islands and Isle of Man and must only be used indoors SKY UK LIMITED GRANT WAY TW7 5QD UNITED KINGDOM PKG 000372 00 Rev 4 MODEL ER110 UK 31 MAY 2015 ...

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