Skee Ball Hot Shot, Installation And Operation Manual

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39
Returned Components
Should your product need servicing, please have the following information ready prior to
contacting Skee-Ball, Inc.
Model # of the Unit
Serial # of the Unit
Serial # of the Part (i.e. – Main Processor Board) if applicable.
Most of this information can be found on the serial number tag attached usually to rear of
the product.
When returning a unit for repair, call prior to returning your product to obtain a
Return Material Authorization number (RMA#). Failure to obtain an RMA# can lead to
parts being delayed in repairs / shipping or return without repairs being completed. Write
the RMA# on the outside of the package. Include the following information inside of the
packaging:
Name, Address, Phone & Fax Numbers including Area Code.
Product Serial & Model Numbers.
RMA#
Contact Name
If possible, symptoms and / or problems being experienced.
Postage, insurance and / or shipping costs incurred while presenting your unit for
repairs (in or out of warranty) is the responsibility of the consumer. Skee-Ball, Inc. will
ship warranty repaired / replaced items back to the consumer free of charge via UPS
Ground, U.S. Mail or other comparable shipping means. Any Express Mail or Overnight
Shipping expenses are at cost to the consumer.
Skee-Ball, Inc. can be contacted at:
Skee-Ball, Inc.
121 Liberty Lane
Chalfont, PA 18914
(215) 997-8900 – Voice
(215) 997-8982 – Fax
penn@skeeball.com
Mon – Fri 8am – 5pm E.S.T
Skee-Ball, Inc.’s distributors are independent, privately owned and operated. In
their judgment, they may sell parts or accessories other than those manufactured by Skee-
Ball, Inc. We cannot be responsible for the quality, suitability, or safety of any non-
Skee-Ball, Inc. part, or any modification, including labor, which is performed by such
distributor.