Siskiyou Corporation
MC1100e User's Manual
Siskiyou Corporation
Phone (toll free): 1-877-313-6418
www.siskiyou.com
Phone: 1-541-479-8697
Page 2
Service Information
Please call, email, or fax in your questions to Siskiyou Corporation at:
Telephone (toll free): 1-877-313-6418
E-Mail: [email protected]
Facsimile: 1-541-479-3314
For a mailing address, refer to page 9.
Product Warranty
Siskiyou Corporation products carry the following warranty, effective for a period of one year
from the original invoice date unless otherwise stated in the product literature:
Siskiyou Corporation products will be free of defects in material and workmanship.
Siskiyou Corporation products will meet the specifications stated in this catalog.
If you find any defects in material or workmanship, or a failure to meet specifications within the
warranty period, return the product to us clearly marked with a Return Authorization (RA)
number and we will either repair or replace it at our discretion. Call our toll free telephone
number and ask for the service department to request RA numbers.
Our warranty excludes products that have been improperly installed or maintained, modified or
misused. Notification of claim must occur within the warranty period. Siskiyou Corporation’s
liabilities are limited as set forth in our STANDARD TERMS AND CONDITIONS, copies of which
are available upon request.
Siskiyou Corporation products unused and undamaged may be returned to Siskiyou
Corporation within 30 days of the initial invoice date (60 days outside of the US), but are
subject to a 25% restocking fee.
Warranty Repairs
Before shipping a part to Siskiyou Corporation, a Return Authorization (RA) number must be
obtained by calling our service department at our toll free telephone number. The product
must be shipped prepaid in the original or equivalent packing with the RA number clearly
marked on the outside of the box. Pack carefully to prevent damage. Place actuators, stages,
manipulators, and controllers in a clean plastic bag to prevent contamination from packing
materials. Siskiyou Corporation cannot be responsible for any damage occurring in transit to us.
Products are not accepted without a Return Authorization number on the outside of the
shipping carton.
