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16. Troubleshoot
1. Out of run
Check if the battery is flat.
Check after connecting to the power adapter.
If it still cannot turn on after charging, please contact the customer service center.
2. No voice in the earphone
Make sure the volume is not turned down all the way
Unplug the headset, then plug it in again. Make sure you push the connector all the way
in.
3. How to get APK?
Answer: You can download and install it through a PC terminal online, you can also
download and install it by “Play store" online.
4. Can the machine be charged by USB?
Answer: Yes it can. We recommend the use of the accessories: DC. 5V adapter to charge.
5. Why some of downloaded videos cannot play normally?
The device is compatible with most video file formats, but there are still differences in
format, encoded mode, resolution and code rate etc. It could result in some of the videos
not playing correctly. Our suggestion is that you use the third-party adapter and software
for converting the format on the PC and then copying the file to the device.
6. Device crashed or does not switch on
Once the device crashed during the running time, it can be restarted via tapping the
RESET button under the power key.
The picture is for reference only, product appearance, function, referring to the actual
product, the product rule and design are subject to change without notice.
