Use RJ45 Ethernet cable to connect LAN 1 port on the ONT to the blue Internet port of the
Wireless Router.
Remove both green caps from the fibre optic cable. Do not touch the tip of the cable as dust
and fingerprints may cause interference with the connection and affect your internet speed.
Note: A fibre optic cable is made up of glass – do not stretch, tie or bend sharply.
Unplug the green plastic cover from port 1 on the Fibre Termination Point (FTP).
Note: FTP can be commonly found near your household distribution board (DB box)
or near your TV point.
Port 1 Port 2
1
2
Port 1 Port 2
Fibre Termination
Point (FTP)
3
Connect the fibre optic cable from port 1 of the FTP to the Passive Optical Network (PON)
port located at the back of the Optical Network Terminal (ONT).
Fibre optic
cable
Optical Network
Terminal (ONT)
Fibre Termination
Point (FTP)
Connect ONT to power and switch on. Wait for the Power and PON lights to turn green.
Note: If PON light continues to flicker/blink after 2 minutes, switch off ONT and repeat steps 1
– 3 using FTP port 2 instead. Replace cover on FTP port 1 to avoid dust from accumulating.
Optical Network
Terminal (ONT)
Optical Network
Terminal (ONT)
Wireless
Router
How do I boost my WiFi connection?
1. Place your Wireless Router in a
non-obstructed, elevated and central
location such as a table or shelf. WiFi
signals weaken when passing through
walls, furniture, mirrors, coated glass,
or from enclosed spaces.
2. Place your Wireless Router away from other
electronic devices that interfere with its
2.4GHz signal, including cordless phones,
microwave ovens or Bluetooth devices.
3. Ensure your device supports WiFi standards
of 802.11g and above.
4. Consider installing extra access points to
increase coverage area. Learn more at
Singtel.com/fibrebroadbandtips
Troubleshooting
If you encounter connectivity issues, please
check the following:
√ All devices are powered on with the
switches at the back of the devices also
turned on.
√ Check wires are connected to the
correct ports.
√ Unplug and reconnect all wires to ensure
they are securely connected.
√ Turn off and on the devices below and wait
for 2 minutes for process to complete.
Device visual guide
Singtel TV Set-Top (If used)
Optical Network
Terminal (ONT)
Wireless Router
4
5
6
Connect Wireless Router to power and switch on. Wait for Power and Internet lights to turn green.
Note: If Internet light continues to flicker/blink after 2 minutes, switch off Wireless
Router and repeat step 5 using LAN 2 port of the ONT.
Wireless
Router
For Router replacement, please start from
Step 5
