Simpson SWT1023A, User Manual, Page: 31 / 36

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DO NOT call for service until you have checked the points listed below.
If you call for service and there is nothing wrong with your washing machine, you will
have to pay for the service call.
You will have to pay even when your washing machine is under warranty. Before you
call for service, check the points in the table below.
TROUBLE SHOOTING 9.
Problem
Machine not working.
Machine has washed
load but will not spin.
Water in washbowl.
Will not fill with water.
Water flowing into
washbowl
indefinitely.
Machine goes out of
balance or vibrates
excessively when
spinning.
Water on floor.
Clothes still dirty
after wash program.
Scraping noise
on spin.
Humming, clicking
and other noises.
Possible Causes Display Code
Water taps not turned on.
Out of balance switch off.
Lid not fully closed.
Out of balance.
Lid not fully closed.
Drain hose blocked.
Water taps not turned on
Inlet hoses blocked.
Drain hose too low.
Machine not level.
Levelling feet not adjusted.
Clothes not evenly distributed.
Too much water for load size.
Loose inlet hose
connections.
Incorrect water level for size of load.
Condensation from hot water.
Not enough or no detergent.
Too many clothes in load.
Incorrect wash program or
temperature selected.
Incorrect water level selected.
Bra wire or other thin items
caught between inner and
outer washbowls.
Bowl rotation at start of wash.
Brake activation when
stopping after spin.
What to do
Switch on power point.
Check power point with
another appliance.
Press power switch on at the
back of a washing machine.
Turn on taps.
Open lid, redistribute load
and close lid.
Close lid.
Open lid, redistribute load, close lid.
Close lid.
Check drain hose for blockage.
Turn taps on.
Clean tap filters/washers.
Raise drain hose or fit a
syphon break.
Refer to installation
instructions for correct
positioning of hose.
Make the machine level.
Adjust feet to touch the floor.
Redistribute clothes evenly.
Check connections at taps
and rear of machine.
Use
low water level.
Check detergent use and
rewash clothes.
Remove some clothes and rewash.
Reselect program or
temperature and rewash.
Use a higher water level.
If the item is visible, remove
it with pliers.
Use a wash bag in future.
Normal noise.
Normal noise.
Power not switched on.
No electricity supply through
the power point.
Machine not switched on.
Detergent residue.
Bad smell or mold on
clothes.
Overloaded laundry.
Cold water temperature less than
20°C.
Detergent overdosage.
Lint filter not cleaned.
Put appropriate load in washer.
Correct supply water
temperature.
Check detergent use
and
rewash clothes.
Clean lint filter.
Too much suds causing
motor temperature
overload.
Wait a short while, the wash
will continue.
In future, reduce detergent
dose or use low sudsing
(front load) detergent.
Machine not working.
Power supply not stable.
Wait until the power supply is stable.