Troubleshooting
Occasionally, a minor problem may arrise, and a service call may not be necessary- use this troubleshooting guide for a
possible solution. If the unit continues to operate improperly, call an authorized service depot or
Danby’s Toll Free
Number
for assistance.
Tel: 1-800-26-
(1-800-263-2629)
1) Unit does not work.
• No power to unit.
• Power cord is unplugged.
• Wrong voltage is being used.
• Check connection of power cord at
power source.
• Plug in unit.
• Use proper voltage.
2) Refrigerator running too
frequently.
• Temperature control too low (cold).
• Door not closed.
• Hot food inserted.
• Doors open too long/often.
• Close proximity to heat source or direct
sunlight.
• Check/adjust settings as needed.
• Close the door securely.
• Cool food before inserting.
• Minimize door openings/duration.
• DO NOT place unit close to heat sources
or in direct sunlight.
3) Internal temperature too
cold.
• Temperature set too low (cold).
• Check/adjust settings as needed.
4) Internal temperature
not cold enough.
• No power to unit.
• Power cord is unplugged.
• Wrong voltage is being used.
• Temperature control too warm.
• Hot food inserted.
• Doors open too long/often.
• Air flow obstruction.
• Close proximity to heat source or direct
sunlight.
• Check connection of power cord at
power source.
• Plug in unit.
• Use proper voltage.
• Check/adjust settings as needed.
• Cool food before inserting.
• Minimize door openings/duration.
• Allow room for air to circulate around the
unit.
• DO NOT place unit close to heat sources
or in direct sunlight.
5) Freezer not cold enough.
• Temperature control too high (warm).
• Door not closed.
• Hot food inserted.
• Doors open too long or too often.
• Wrong voltage is being used.
• Check/adjust settings as needed.
• Close door securely.
• Cool food before insterting.
• Minimize door openings/ duration.
• Use proper voltage.
6) Light will not work.
• No power to unit.
• Power cord is unplugged.
• Bulb is loose/needs replacing.
• Door switch is stuck.
• Check connection of power cord to
power source.
• Plug in unit.
• Tighten or replace bulb.
• Check the switch for obstructions, clean
if necessary.
PROBLEM
POSSIBLE CAUSE
SOLUTION
8
