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Overview
Installation
Operation
FAQ
Contact Us
FAQ
1. How can I read the operation records?
2.Why can't I unlock the lock after activating the passage mode?
1. Open the app 2. Select your lock 3. Select "Records"
The lock needs to be unlocked once, and only then, the passage mode will be activated.
3. I cannot change the passcode. It says Operation failed.
First, ensure your smartphone is within 2 meters of the cylinder when setting the passcode. If it is,
turn off your smartphone's Bluetooth for 10 seconds and turn it on again.
6. I had a problem registering my fingerprint.
7. What is the reason the batteries ran out?
8. I just installed the door, and although the locks verified my access, nothing happens when
turning the handle from outside.
Check if your fingerprints are clean without any dirt or wear. Clean the sensor with a soft cloth
making sure there's no oil, stains, etc.
It can be due to long standby or a Short Circuit caused by a damaged cable.
It can be because of the wrong direction in the arrow on the spindle. Please review the installation
instruction (Installation Section - Installing the Spindle)
9. What happens if you enter the wrong password into the lock too many times?
After five failed attempts to enter your passcode, your lock will be disabled for 5 minutes.
You can try other unlocking methods.
4. After installation, I touched the keypad, but there was no response. What is the reason?
A) Check if the battery is placed correctly and if it has enough power.
B) Remove the back panel and check if the cable is connected properly.
C) Unmount the lock and make sure the cables are not squeezed or damaged.
5. What's the purpose of the Auto-Lock?
To set a timer for the Smart lock to be automatically locked after each time you unlock it.
