13
Troubleshooting
Tips on Using the Basket
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Press the basket release button to separate the inner basket from the outer basket.
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Separate baskets only after cooking, to serve food and to wash the baskets.
▪
Slide the button guard forward to press the release button. Never press the release button when
carrying the baskets.
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Only press the release button when baskets are flat on a counter (any level heat resistant surface).
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The handle is attached to the inner basket, not the outer basket. When you press the release button
the outer basket will drop.
Problem
Possible Solution
The Air Fryer will not turn on.
▪
Make sure the air fryer is plugged in.
▪
Push the baskets securely into the air
fryer.
The basket does not slide into the air fryer.
▪
Inner basket is not correctly installed in
the outer basket.
▪
Use the scooping method to place the
baskets into the air fryer.
▪
There is too much food in the basket.
Foods are not completely cooked.
▪
Place smaller batches of food into the
basket. If the basket is overstuffed the
food will be undercooked.
▪
Increase cooking temperature or time.
Foods are cooked unevenly.
▪
Foods that are stacked on top of each
other or close to each other need to be
shaken during cooking (See shaking
food, page 9)
Foods are not crispy after air frying.
▪
Spraying or brushing a small amount of
oil on foods can increase crispiness. (See
cooking guide, page 9)
Smoke is coming out of the air fryer.
▪
Immediately unplug your air fryer. Food
is burning. Wait for smoke to clear
before pulling the baskets out.
Dis
play shows Error Code “E1”.
▪
This is an open circuit in the
temperature monitor. Contact customer
support (page 3)
Display shows Error Code “E2”.
▪
This is a short circuit in the temperature
monitor. Contact customer support
(page 3)
