11 Fault rectification
If problems occur during operation, you may be able to rectify them
yourself:
1. Check the power supply of the affected devices.
2. Check the network connection.
3. Check the authorisations assigned.
11.1 Reset
If problems should occur or you want to reset the device to its initial state,
you can reset the device with the reset button.
Make a distinction between them:
Reset SmartIntego configuration: Reset all SmartIntego settings.
Reset network configuration: Reset all network settings (IP address,
DHCP settings, host name).
NOTE
IP address recovery
If the IP address is assigned by a DHCP server (default setting), the DHCP
server assigns the IP address again directly after resetting (depending on
settings of the DHCP server).
Reset the SmartIntego configuration
1. Disconnect the power supply (round plug or network cable for PoE).
2. Wait 20 seconds.
3. Press and hold the reset button.
4. Reconnect the power supply (round plug or network cable for PoE).
5. Release the reset button after one second.
Device flashes green again (see
Signalling [
}
17]
).
9
SmartIntego configuration is reset.
GatewayNode 2
(Manual)
11. Fault rectification
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