4. INFORMATION & TAKE-BACK OBLIGATIONS
Our information and take-back obligations under the Electrical
and Electronic Equipment Act (ElektroG)
Symbol on electrical and electronic equipment:
This crossed-out trash can means that electrical and electronic equipment
does not belong in the household trash. You must hand in the old equipment
at a collection point. Before handing in, you must separate used batteries
and accumulators that are not enclosed in the old device from the old device.
Return options:
As an end user, when you purchase a new appliance, you can return your
old appliance (which performs essentially the same function as the new one
purchased from us) for disposal free of charge. Small appliances with no
external dimensions larger than 25 cm can be returned in normal household
quantities, regardless of the purchase of a new appliance.
Possibility of return to our company location during opening hours:
SIMAC Electronics GmbH, Pascalstr. 8, D-47506 Neukirchen-Vluyn
Possibility return near you:
We will send you a parcel stamp with which you can return the device to us
free of charge. To do this, please contact us by e-mail at [email protected]
or by phone.
Packing information:
Please pack your old device securely for transport. If you do not have suitable
packaging material or do not wish to use your own, please contact us and
we will send you suitable packaging.
www.joy-it.net
SIMAC Electronics GmbH
Pascalstr. 8 47506 Neukirchen-Vluyn
Published: 27.04.2022
5. SUPPORT
We are also there for you after the purchase. If you have any questions or
problems arise, we are also available by e-mail, telephone and ticket sup-
port system.
E-Mail: [email protected]
Ticket-System: http://support.joy-it.net
Phone: +49 (0)2845 9360 – 50 (9:30 - 17:15 o'clock)
For more information, visit our website:
