Silver Star LSB2, User Manual

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7.2 Troubleshooting
When any abnormality occurs to the machine in operation, the power indicator will blink fast
in red and voice prompt will be provided. Please consult the following table for
troubleshooting.
Fault Solution
The machine cannot be
started up.
 Make sure the machine is connected to power supply.
 Make sure the battery is fully charged.
 If the problem persists, please reset the machine (see the
"Operating Instructions > System Reset" section herein).
The machine suddenly
stops working.
 Check whether the machine is stuck or blocked by obstacles.
 Check whether the battery power level is too low.
 If the problem persists, please shut it down, wait for 3
seconds, and then restart it.
Sweep appointment cannot
be done.
 Make sure the machine has been powered on.
 Set the time and schedule the time for auto sweep with the
app.
 Make sure the appointment time has been set correctly.
 Check whether the machine power level is too low to start
sweep.
 The machine will not start any scheduled sweep when the task
is being performed.
Suction is too weak.
 Check the suction inlet for any obstruction.
 Empty the dust box.
 Clean filters with water.
 Check whether filters are wet due to water or other liquids on
the floor. Let filters dry naturally and thoroughly before use.
The machine cannot be
charged.
 Check whether the indicator on the charging dock is on (when
the machine is not on the charging dock). If not, please contact
our service center for repair or replacement of the charging
dock.
 Check whether the indicator on the charging dock is off and
the indicator on the machine is blinking during charging.
 Wipe dust off charging electrodes with a dry cloth.
The machine cannot return
to the charging dock.
 Clear the charging dock of objects within 0.5m on the left and
right sides and within 1.5m ahead.
 Make sure that the machine starts sweep from the charging
dock without abnormal movement.
 When the machine is near the charging dock, it can return
faster. But if the charging dock is located far away, the
machine will need more time to return. Please wait during its
return.
 Clean charging electrodes.